DownTown Company — Hotel in Pequannock Township

I hate to be the first to write a 1 star review but I gave DownTown Company the chance to do the right thing.

10 years ago I bought the a premium $1500 Duvet Comforter from ABC Carpet made by DownTown Company. I never in my life thought I would pay this money for a Duvet Comforter but I was told it would last me a lifetime. And it was amazing for the first 7-8 years.

Fast forward 10 years and this Duvet Comforter has just been getting thinner and thinner until this winter is was missing so much down I was getting cold at night. I had been told that it had life time warranty (and checked the website) and contacted DownTown Company.

1st by email. No reply 2nd by phone. Spoke to Ellen who would get back to me 3rd by email. No reply 4th by email. No reply

You might think that expecting to get help after 10 years is a lot to ask, but I do not agree. First of all it states that the comforters has lifetime warranty on craftsmanship. I think there is something wrong with the craftsmanship if you are an expert in down products and they leak. Secondly, my parents have a 20 year old IKEA Down Comforter who is still going strong.

I have attached a few images to show how much down is missing, some of the squares are...

Downtown Company is an exceptional resource for interior designers and trade professionals. Their luxury bedding collections offer unparalleled quality, with fabrics, fills, and craftsmanship that elevate any project. The range of styles make it easy to find the perfect fit for each client’s needs, whether it’s a residential bedroom or a high-end hospitality space. Their team is incredibly knowledgeable, responsive, and truly understands the demands of the design trade — making every order smooth and efficient. Working with Downtown Company is always a pleasure, and their products consistently add that refined, luxurious touch...

We are a luxury home staging and design company and have worked with Down Town Company for many years. One thing we proud ourselves in is our beautiful beds. Down Town Company has provided us with the perfect lightweight but feathery looking beds. Not only do we use Down Town Company for the overall look it provides our beds but the feel. Our customers speak highly of the overall comfort of the pillows, duvet fills, and mattress pads. Down Town Company exceeds our expectations of...