Extended Stay America- Select Suites - Phoenix - Deer Valley — Hotel in Phoenix

So this is what I'm deal with now my husband got a call stating they were pet smart an had a receipt from a order I had already pucjef up but they had alot if detailed info of my actibity an movemnt for that week an trsnsactions connected to my locations thru out tje days an times.so he is in chicago an they knw that an im az.so he gave the rest if credit card number an they ssud i see u are right it has been pucked up apologized .3minits later at extended stay of america where i was but when this incudent happened i had been checked out for a week .they charged rooms to the card doing a 3rd party thats how my husband would pay.i was st hotel because my house had just burned down reason 4 3rd party payment i list everything.so the call was made from a washington number an i recognized the number to be the desk clerk christina an her an her husband 4 kids stayn st hotel homeless from wadhington.i had offered wirk 2 her husband an it was obvious by hie ling it took to start.did hesr from them to start sn they just showed up ther when i was st work.they csllef me an i said u should hsve csllef i had no idea so they cried they hsd no gas no money 2 come tomorow.i gave 20.00 no show.next yime i git yhen thet 3weeks he hsd no tools so let him use mine said they were experience.i had ti work left them ther.they did no work .so she calks me frm hotel asks 2 borriw2 fix van so they can make it to work. Never heard a word from them..an that's when the c.c chsrge.plus they used our other c.v online bought her him kids clothes an tools make up school stuff food.so this is from the begining2 times male maid opened my door. 2am in the morning an 9pm at night an was startled when I was there.maid services upon request anservices was well past on theclock i had do both disturb sign in the door.i was still checked in an came in from work 3rd shift an room was tore up.all my things gone an important paper rummaged thru.when I asked 1st they didn't know then they maid just went in to clean.not one thing clean bed not even made.then nervously desk clerk apologized an said I thought u checked out .nobody seemed to have any idea where my things were an then said nothing was in room.i had ordered $ 40 food bite b4 when I got in frm work to eat. Gone yet they knew that was tber. An said maid only cleaned fridge but everything else was other but my meal. Manager Jeanie omg nasty attitude always pissed off has her kids clean vacuum while she sits on eats her hangiver.so thus how her management an hospitality etiquette in a hotel she came out fighting an prepared an attacking me causing me I was looking for free ride.i paid on time ever time if not b4 never a prob 4 them with pay 3months 350 -400 a month. Plus I bought the staff dinner twice.so when I report about my $40dinner she says ill buy u a puzza.tht drunk can't even buy herself a attitude.she had all the staff tell her story .like why are u fighting me.this told me she has the routine down. 4 people died overdose an the woman next to me that died the manager Jeanie went in her room an took all her valubles.her husband was telling me she denied an then said that's the policy of hotel then said police took it.tthey had 2dogs an that atefu manager had then impounded an never mentioned t her was a husband an the dog's were euthsnuzed.he was hugging my dog's cryn telnl me this story I had all I could do 2 restrain from ripping her throat out.its the hotel well know in the drug community prostitution an they cater to them pay off .they never call the police on the drug activity in the hotel the smoke coming thru vents people in an out door propped open they do nothing but she said for me to stay off property an called police.for??y stuff stole?.but 60 druggie s sleep outside windows smoke meth begging 4 money but they don't remove them from property.just a paying guest.oh an all my medication stolen 2xz from room.i just had surgery 3rd stage colon cancer2ks b4 check in their an house burned so the new stuff I bought they stole.what a low life...

First off, I’ve stayed at various ESA hotels across the country over the years with pretty good luck. Although, my stays at other ESA’s were positive ones this one was not. This particular hotel is run on the cheap. This particular trip wasn’t a leisurely type stay, We stayed 3 nights and 4 days. When we arrived at the hotel we were greeted by Kelly. She is a rockstar and the lone bright spot. Our first room had a moldy smell coming from under the sink. We called the front desk and they moved us to another room which seemed acceptable. The pillows weren’t adequate and were hard. The matttress was hard and uncomfortable. I noticed the sheets were splotchy and stained. We were also missing the comforter. The entry of our room had crumbs littered around and was generally unkept. The next day we brought it to the desk clerks attention that we would like 2 more pillows and the comforter. They informed us that pillows were not easily obtained and they would see what they could do. We really felt like this stay was lacking at this point so we called corporate and briefly spoke with them regarding some of the shortcomings of our stay including the missing comforter and desire for a couple more pillows and the crumbs etc. when we arrived that night we had no extra pillows or the comforter. We went downstairs and Nathan was working the desk. We asked for the pillows and comforter. He replied by saying, “Are you in 215?” We said yes and his response was, “Well, that’s the problem. We sent the manager upstairs and he said your room was clean. If you want another room we can move you.” We only went down for a couple of pillows and comforter. We said we wanted just the pillows and he said they didn’t have any and he would have to fetch them from another room. We said yes so he got an extra blanket and pillows from another room. What hotel doesn’t have extra pillows? Why is this so difficult? We also noticed a notice on our door telling us all the toilets in the place are being replaced on a two day span during the hours of 8 and 6pm. Ok, you’ve got to do what you’ve got to do, but this is a small annoyance. They hired a team of people to replace the toilets that was bare minimum. They did a good job but lacked the manpower to remove the toilets from the hall after the were changed. Literally, like 15 used toilets littered each hallway. It was disgusting having to do the slide down the halls to get to your room because of used a toilet obstacle course. You could barely walk by as it was extremely tight. They needed to hire a team to remove them as the changed the toilets but again it was cheaply done. To top it off near the end of our stay another guest was literally carrying his bed sheets to the front desk. He got down there and said, I’ve been asking for quite some time now for new sheets. Paul was working the desk. He checked the computer and said, I see you’ve requested house keeping change them before in my computer, but I can have housekeeping replace them. We left and don’t know how it ended, but it made me feel that they really don’t have extra linens and probably don’t often or ever change the bed linens. Gross. We paid our hard earned money for a substandard stay. I feel cheated out of my money and at least deserve a shirt that says “I survived ESA Deer Valley!...

When we arrived on August 24th and checked in we were assigned room 221. Upon walking into our room we discovered the bed was stripped and the old linens were wadded up in the chair next to the bed and there was some kind of food stuck to counter next to the stove. We asked for a new room and we were assigned 228. Room 228 had bee properly reset for new guests and we settled in. We have been here two weeks going on three and have only been able to get clean replacement towels for bath and kitchen ONE TIME. We did as instructed and placed our towels and such outside the door and waited for replacements WHICH DID NOT COME. I went to the front and asked about towels and was told they didnt have any but they were currently doing laundry and would get them to us as soon as they were available. When we still didnt have any towels the next day, I again approached the front desk (I would have called down but the phone in our room doesn't work) and was told the same thing as last time, they would bring them up when they had some. Two days later we still had not received any towels and we just went to the storage unit and got our own towels and have been using them. This morning when i went down stairs to talk to the front, the young man behind the counter was talking on the phone with out his face covered. I covered my face with my t-shirt when it was my turn to approach the desk and the young man covered his face when he got off the phone. While standing there a rather unpleasant man named Paul came over and gave me a mask even though my nose and mouth were fully covered. I laid the mask back down on the desk and the young man told me to keep it because they require masks to be worn. I pointed out to the young man that his sign says "FACE COVERINGS REQUIRED" and as i stood there two feet from the exact sign I was referencing the young man began to argue with me about what the sign said, and again told me "No, it does in fact specify masks." At which point I used the mask that was laid in front of me to point directly at the sign that said "FACE COVERINGS REQUIRED" and the young man told me covering my face with my shirt was unacceptable and i need to wear a mask. Remember, this is the SAME young man who was not covering his face at all when i approached the desk in the first place. I then went back to my room and pulled up the City of Phoenix website which CLEARLY states any type of fabric or cloth that covers the mouth and nose is considered a face covering even if it is home made out of the same type of material used to make clothing. It is not the responsibility of Paul or the young man at the desk to gauge weather my face covering meets the requirements set forth by the City of Phoenix, nor is it there responsibility to try and shame me into wearing what they consider appropriate.

It is now 10 months later. Last night at 3:30 in the morning our credit card was charged twice our normal weekly rate a day early and without permission to...