Howard Johnson by Wyndham — Hotel in Phoenix

I am so utterly beyond upset! I'm so very disgusted at the hotel staff that was there tonight/early morning. The front desk clerks name was Juan, wouldn't give me the first initial of his last name, so I do hope that there is NO other worker there by that name b/c I will make it my business to report this horrible, rude, disrespectful human being! I am so upset right now just writing this at 1:27 a.m my time in California. I will do everything to find out who the manager is at this location and then I am going to call corporate to make sure this sorry person will NEVER be able to treat another customer the way he did my son ever again. My son is coming home for the summer from college in PA. I had scheduled I mean made a reservation the prior week while at work with an Andy of Howard Johnson at the time of my call. I called to verify their shuttle service b/c I was booking my sons stay online for the special price offer but upon checking their shuttle service Andy said that I could book with him & he'd give me the same online value price...cool no problem so I made the reservations for my son b/c his layover was there in Phoenix before his return to Ontario airport in the morning. So long story short my son gets there to check in & Juan says the system went down but yet he still asked for his confirmation # but then says they been down so he couldn't even pull up the reservation then he proceeded to tell my son that he can stay there but he would have to pay in cash (this whole time my son has me on speaker so I hear everything and I am also talking to Juan as well) so my son says mom it's an ATM right here so I say ok well get the money from the ATM. Juan then tells my son (with me listening) that he couldn't give us the rate Andy had given me which was what my reservation was for and it's more. I was not accepting to that b/c now it's way after midnight and my son is tired just wanting to check in his room so he can make his early morning flight home. So Juan is mouthing me really bad my son didn't like it told him not too talk to me talk to him I just told my son to get the card from the front desk and his name I will call the manager in the morning. Juan is now swearing at my son taking his jacket off in gesture to fight my son. Now I'm going freaking crazy b/c I'm in California and felt helpless b/c my son is there and I'm only on the phone my son walks over a block to Hilton Gardens hotel after midnight almost 1:00 am (now mind you a shuttle dropped him off at Howard) I was so extremely upset and emotional I called the shuttle service number back to see if they knew who the manager was for Howard Johnson this guy Juan's behavior was very upsetting extremely unwarranted and had my child in a bad situation. I will make sure he is taken care of no matter how many people I have to go through to get my sanity back from putting my child in a tough situation. It was uncalled for and all I had asked him was for him to give me the same price that my confirmation/reservation was for. He was having a rough day I guess I understand that working and dealing with the public you have to always remain professional I am employed with the County of Los Angeles and his conduct was very unacceptable and I wish I were able to sue him or something I never want to put my son in any situation like that again this was a terrible horrible experience for him and his first time ever staying at a room a lone and to have to endure a "grown man" of that caliber. I called Hilton Garden hotel in tears for them to please have something available for my son being out there like that and me helpless to where I couldn't fully protect my child the clerk there helped me out and I explained the whole story to her that had just happened to him. Juan God will get...

At approximately 6:30 p.m. on Thursday the the 23rd I noticed water cascading down the ceiling in my room at Howard Johnson Phoenix Airport and I got closer and I noticed that it was leaking out of the light fixture in the bathroom and it ended up collapsing and drenching my girlfriend and myself belongings it also damaged her Michael Kors purse probably some hair products makeup and her clothes I called the front desk immediately and spoke to a young gentleman who said to give him a minute and he would be write up 10 minutes later he shows up speaks to my girlfriend as I'm downstairs I make my way back upstairs as he's leaving and I am told to talk to him where he asks me to just basically deal with it until tomorrow where I can talk to the manager or the owner and I asked him if he was serious and he said it was last doesn't rain anymore you should be fine and tells me to return to my room I'm very nicely ask him if it's possible if we get another room because I think it is highly unprofessional to not offer us another room or compensate Us in any way I asked him to come back to the room so I can show him what's going on because he tells me he doesn't know so I explain to him what is going on and he still asks me to wait it out I replied I don't pay money for a place that has a leaky ceiling just give me another room will you return down to the lobby he ends up telling me he was going to which is two doors down from mine I walked into room 210 and they had it right above the vanity water has gone everywhere all over the top of the counters down the mirrors the crown molding so I called them on the phone explain to him that 210 was the same and he came up to look at that room as well any offered my girlfriend to go down to room 121 which smelled of mold and mildew was tiny air conditioner Jenna work and basically was just ran down and he trying to tell me that that was going to be the same price and that's when they ask them for a refund or you told me and my girlfriend that there could be no refund because they offered another room I told him that all of their rooms are leaking water and I don't feel comfortable staying here for fire Reasons due to the water and electrical told me that he could not give a refund if I wanted to leave I could leave so I asked to speak with the owner he refused to give me the owner's phone number I offered to give them my number and have him call me he refused but long a story the owner tells me to him to tell me that if I wanted a refund it would take 3 to 5 business days to get back on my card and I would have to leave I told them for the inconvenience they should give us a room and refund as soon as I sit here in my original room with the ceiling still leaking and the Spackle coming up in the popcorn coming out and the water all over the ground because I have no money to go to the next motel and they won't refund my money cuz they said it takes 3 to 5 business days I feel like I've been had and they're doing nothing to accommodate...

I booked this place off of the Wyndham site. My wife checked in early afternoon after her meeting then went shopping while waiting for me to drive down from Flagstaff with the kids. She never actually checked the room. We got back to the hotel about 8:30pm ready to go to bed. When we got into the room we tried to settle in, but my wife kept finding issues that eventually led to us not even being able to stay the night. We went back up to the front desk to see if there was a more suitable room. None were available so we told the front desk clerk we wanted to cancel our stay so we could go somewhere else. After showing the pictures to him he agreed that we shouldn't have to stay, but he would be unable to credit the room back. He said that would have to be done by the manager the next day. I called the next day to try and get a credit back and the manager (Andy) refused to do anything about it saying that the room was adequate. I contacted Wyndham about the room and they gave me a Customer Service number and said that they would try to get the manager to resolve it with me. They have to give him 14 days to respond. He sent out an invoice after they contacted him, which I then found out that he DOUBLE charged me for the room I didn’t even stay in. After about a week I finally got the second charge credited but could not get any response about the credit for the original reservation. At the end of the 2 weeks I called Wyndham back to see if they could start working on getting something done. This prompted him to finally call me. I returned his call and he was unprofessional and argumentative throughout the conversation. He eventually offered me half my money back, but when I did not accept his offer he started to belittle my own house saying it was no better and threatened me stating not to make him mad. Figuring that I would not accept anything except a full refund, he eventually hung up on me. I immediately called Wyndham and they finally were able to get me squared up by sending me a live check. For your safety and peace of mind, I would stay far away from this property. There are much nicer properties in the area for the same or less money. Wyndham finally took care of it, but it took forever and a ton of...