Panera Bread — Restaurant in Phoenix

I ordered a tuna salad sandwich on Saturday. The tuna sandwich was extremely disappointing. My mother and I picked up or order and take it home. She ordered her sandwich and I ordered this tuna with two bowls of soup. I wasn't going to make a stink about it but I didn't eat the sandwich it was just gross in my opinion. I called the store the next day on Sunday and explain to them what happened with the sandwich and now I want to get replaced for a BLT with cheese, avocado on toasted sourdough bread. The manager grilled me and ask me every question imaginable. Basically accused me of trying to get a free sandwich we picked up the order on the way home and my mother used her debit card. The manager even asked me why didn't you bring the old nasty sandwich back in? First of all tuna is extremely potent and it is very hot outside period. There is just no way I could have brought that smelly tuna fish salad sandwich and have it in my car and bring it in. He relented on and said he didn't have proof even though I gave him the name and the time etc he said you only think he could offer me what's 50% offthen I ordered my sandwich and they messed it up again period it's a good thing I looked at my sandwich when I got in the car because I said specifically what I wanted which was a BLT. Not with chicken and all that other stuff he proceeded tell me that I ordered that sandwich when I said not. I have to say the customer service is really poor here they don't treat the customers very well. They treated me like I was some sort of criminal information that they needed. So I came back in here and they make my sandwich again and I really hope someone didn't spit in it because sometimes people get upset. However I was not rude whatsoever. I just wanted my sandwich replaced. We'll see what the salmon taste like when I get home. Overall the customer service people were not attentive or even listening to my order and have the audacity to charge me for another sandwich period I'm a very good customer I'm very low-key period however make realty and grillby about why I didn't bring the sandwich back sooner from yesterday and I stated that I was on my way home from fashion square mall with my mother from shopping. We just wanted to take home our food and eat it. I don't live close by and I wasn't going to make us think about it put the tuna salad sandwich was awful period I explained that I look on the other side of town which is about 4 miles so that is why I did not turn around and come back to the store to ask for another sandwich right away. I felt like I was treated very poorly but good man is here and his associates period as I mentioned I hope they didn't mess with my food. Even though it wasn't my fault I hope you get their managers and employees to be nicer and more considerate to their guest's. Thank you

The manager's name on staff...

I’ve had some issues here lately that I just cannot wrap my mind around. I ordered the bacon soufflé at 8 am and they’re telling me they have no more. Why are they not keeping them stocked it’s only 8am they’re should’ve been more made when you got down to the last one.. So they give me an artichoke one and when I tell them on my next visit that I didn’t like the artichoke, they go oh sorry. Next visit I order a bagel and cream cheese. I wanna add bacon, and nobody can figure out how to charge me for a piece of bacon. So I ask can you please just give me some then , and they do which I’m grateful for but how can you possibly hand me one of those cold limp gelatinous things 🤮 they didn’t even warm it up for me so all of that cold white bacon fat had me feeling absolutely disgusted at 730am.. and when I order a sandwich from this location, the spring mix is very skimp after specifically requesting that it’s added to the sandwich I’m only given 3 leaves of spring mix.. very disappointing. To order food from this location I can usually expect to have an issue so I always check before leaving.. sometimes it’s just not worth complaining about.. I’ll be back for my birthday free...

DO NOT COME HERE BEFORE CLOSE OR YOU WILL GET RIPPED OFF! Mind you, it was 15 minutes before close, not 2, and I ordered ahead.

They will just fill your order with whatever they have and give it to you, even if it means no chicken salad on your chicken salad sandwich. You know, instead of offering to substitute with something they actually still have in stock. Then when you come to get a refund, the EXTREMELY rude management will take it personally and give every excuse trying to insinuate it's somehow my fault? and never apologize for ripping you off and ruining your meal. The poor excuse of a manager (3/2/24 @ 1 pm) needs an attitude adjustment and shows why her employees feel it's OK to take your money and ruin your day.

The manager rolled her eyes when I tried to show her this photo so remember, this is their Panera standard! This is also who they choose to represent them and their brand! They do not care about you or...