Inn At The Meadows — Hotel in Portland

BROKEN AC, BROKEN WIFI, manager called me to call me a liar when I took the complaint up to corporate.

Best Western offers absolutely zero customer satisfaction and their customer service is rage-inducing. Want to have issues and then be called a liar by managers after you've asked multiple times for someone to address them? Stay here! (My husband and I have now nicknamed them "The United of Hotels" for their absolutely awful customer service.)

We stayed last week for two nights during the 90-100 degree heatwave. The AC in the room wasn't working properly -- the fan would turn off after just a minute, even set to "constantly on" and to 60 degrees. We keep our AC at home set to 70, so we're used to warm temperatures, and this was definitely warmer than 70. I notified the front desk first thing in the morning, they said they'd have maintenance look at it. We returned that evening to a still-hot room. The maintenance guy (who was lovely) came back around and said the AC had kicked on when he turned the temperature down. I showed him that it turns back off after just a minute. After running tests, he informed me he'd have to replace the entire unit the following day -- after we left. He suggested we keep it set at a warmer temperature so the air could recycle and we'd be more comfortable. We did that, it was still extremely uncomfortable in our room. The following morning I logged on to the wifi from my laptop to do some crucial work projects and discovered the wifi was slogging so slowly that even Google would take more than 5 minutes to load and then it would time out. It wasn't working on either my or my husband's phones, either.

When I went to the front desk to check out and let them know that we'd been miserable with the temperature of the room, and that the wifi wasn't working, the front desk employee said she would "tear her hair out" if she was me, and acknowledged that sometimes the wifi doesn't work in the rooms on the edge of the hotels. At no point had they offered to switch us rooms, or apologized for the inconvenience. I asked if I could get at least a partial credit for the stay, and she offered me $10 off per night.

We left the hotel so I could find a cafe with working wifi to do my work and I called customer service. I spent 30 minutes on the phone with two different reps. They said they'd have the hotel call me back. The GM of the hotel called me back a few minutes later and proceeded to argue with me for 25 minutes about whether or not the room had been hot (apparently the AC was working perfectly fine--explain to me why we were sweating and the maintenance team was going to be replacing the unit?) and that there are absolutely never issues with the wifi, and that their customer service is great, and that $10 off was more than generous compensation and no he wouldn't do anything else because "customer service doesn't mean getting things for free." (Weird because I think customer satisfaction also doesn't mean having MANAGERS call to argue with you for 30 minutes about whether your awful experience in their hotel really happened, to basically call me a liar and insist that I had zero problems during my stay.)

I just got off the phone with corporate customer service for a third time, and they've reiterated multiple times that every hotel is individually owned and that there's literally not a single thing they can do to rectify the situation and make it "right." So unlike chains like Hampton Inn, where your satisfaction is 100% guaranteed (a guarantee I've never had to ask them to make good on, ever!), there is zero quality control in Best Western hotels as a brand, and you're absolutely left to the whims of the individual hotel. With this information, I will never, ever, ever be staying at a Best Western hotel again. There's no accountability, no satisfaction guarantee (go ahead--check out their website--you'll see jack about customer satisfaction on there), and the quality is going to be completely hit or miss -- but if it's a miss,...

I stayed at the Best Western Inn at the Meadows for four nights, arriving on a Friday and departing on a Tuesday. When I arrived, the hotel was very clean and the lobby was well lit and inviting. The desk staff was very friendly, although there was a wait while a phone booking was done, but not a big deal as business needs to be conducted. I was checked in, provided my room keys, and the wifi instructions. I had requested a high level room with a view out the front of the hotel, which was what I received, which is nice as requests don't always get honored. When I got to my room, it was very clean and there were no issues noticed right away. Upon trying to operate the roll shades, the chain came out of the roller. Made contact with Andrew at the front desk and advised him of the issue, but stated that it was not something that needed to be addressed that night, could be handled the following day as I would be out most of the day. Andrew was helpful, but pretty much hung up on me saying "okay, thanks". The next day, when I returned to my room, the chain had been halfway put back in the roller, and the shade was halfway down, as well as the sun shade. When I went to roll both of them back up, both chains came out. The front desk was notified again, and stated I would be leaving shortly, so it could be fixed then. When I returned to my room I found that the blackout shade had been fixed, and the sun shade was still about a quarter of the way down. I went to roll it up and the chain was still out of place. I called the front desk and a lady came up to look at it. She was very apologetic and advised it would be taken care of the next morning. I was gone the entire day and, when I returned, the sun shade was still down about a quarter of the way and the chain was still out. At this point I just gave up asking to have it fixed and left it.

There were other issues with the room as well, the fridge BARELY cooled drinks if you left them in all night, and the adjustment knob just free spun. There were stains on the carpet, stains on the red chair next to the bed, and there was a large wrinkle in the carpet in between the bed and wall to the bathroom that I kept tripping on. The other issue was the USB plugs in the lamps were both broke and did not even line up with their own openings in the lamp bases. When I went to check out at 0750 hours PDT on Tuesday, 8/6/2019, I was helped by Andrea. She was friendly at first, but got less friendly as I told her about the sun shade still not being fixed and the fridge barely cooling drinks. At that point, a maintenance man walked up and advised he would look at the issue, but the "fridge" was just really a cooler and wasn't the best at cooling drinks. At that point, due to the declining friendliness of Andrea, I did advise of the issues, I just wanted to leave and get on the road. I was given a $30 credit on my room "for my troubles" as stated by her, with explaining that I actually got more off because of how it broke down in the taxes and fees. I was appreciative of this, but I specifically booked this hotel due to it's proximity to the events I was attending and the fact that it had a fridge and microwave in every room, which is kind of a rarity in the cheaper end of hotels this day and age. I was very disappointed in the attention to detail for fixing the blinds, having to ask three to four times, and the overall customer service at the end. The comment, and mainly tone, regarding crediting me $30 "for my troubles" came across as "here's your pity money, not please leave our property". I would recommend this hotel for most of my experience while staying there, but the end experience ruined it for me.

For reference if the owner, or manager, of the property reads this review, it was not booked under the email attached to this profile. I can provide further if needed and do have photos of the above issues with the lamps, carpet, and...

I accompanied my daughter who was helping coach a youth team for a weekend soccer tournament. I was very worried/skeptical because of other reviews, but our stay was great. We brought our two dogs along (boxer and a shitzu/llhaso apso). The room was very clean and the beds were really comfortable. I asked for a non-ground floor room because i read reviews homeless would look into their rooms and I personally wouldn’t recommend any females at any hotel really to have a ground floor room. Just me. Ground floors are given to those that bring pets, but they accompanied my request. Front desk was super friendly from time of reservation to the end when I accidentally left an item in the room after checkout. Front desk said the carpet was new so they worry about pet stains. We were ultra/extra attentive to make sure that would never happen (sometimes dogs do things in new environments, so I was all over them). It seemed like the room was newly updated and had a modern feel…for instance, the bathroom sink rims were above the counter. The bathroom came with Argan oil shampoo, conditioner, and body wash dispensers. They forgot to put in the body wash dispenser and it was just on the bathtub ledge. No worries…we were able to still use it. There was a counter height long counter with a sink in the room which was perfect…we could put our meal items up there without worry our boxer would drag them down. There was tons of space below for storing items. This room would be perfect for a team coordinator organizing meals/drinks, etc. There was also a spacious credenza below the TV that had a ton of cupboard space as well. The room came with a small fridge, microwave, and mini coffee pot with coffee items (no creamer or sugar as i recall though?) No hairdryer as I recall either? There was a lounger chair with a foot rest and a desk with a chair. It would have been nice to have a table for eating meals, but it was fine for just 2 guests. There are homeless nearby. My daughter’s friend said the area isn’t great. I was worried about our car but we had no issues. I had to walk our boxer around on a Saturday around 11pm. I actually felt pretty safe…i stayed in lit areas, but it seemed pretty busy with people going in and out on the weekend,. I tried to stay away from the Burger King side. If you head away from BK in front of the hotel, it loops around to the back where it’s fenced and pretty enclosed. Any action would have been heard by everyone on that side of the hotel. All that said, there isn’t a great way to get to the fields walking unless you go by the Chevron and that’s the side that seems a bit sketchy. I would never let youth kids in my care go that way unsupervised. The hotel closer to the field is pretty enclosed by a fence and i think they get less criminal activity. I didn’t feel totally unsafe…just kept aware of my surroundings. My only notable complaint, and management needs to address this ASAP. I was informed that the side door near BK was glitchy. Our key would not work to get back in…no problem because we had dogs, so I’d walk them out that door and then around to the front and that usually was enough. The problem was getting OUT of that door. I experienced issues getting out. One time it took a bit of time, pulling it in, pushing it out and I almost gave up and went to the front. If there was a fire, what if it malfunctioned and wouldn’t open? I don’t care about glitchiness coming in, but t’s just really not acceptable having issues going out and guests should be aware that they have to pull in and sometimes it takes several seconds for it to reset and then you can push it out. For fire situations, there really should be large lettering on the door or some sort of panic button...