HomePlace Furniture & Design — Local services in Portland

While I was initially very excited to be able to support a local business (especially during the pandemic) and find a couch that I was happy with that was reasonably priced, I have to say my experience here has sadly been a terrible one. I saw many more positive reviews about this place than negative, so I decided to be optimistic and take a chance on a smaller outfit. My friend and I went to the store together and that first experience was great, with all the salespeople offering a lot of help and spending the time with us to make sure I found a couch that was exactly what I was looking for. We were so impressed by them at first that my friend was planning to come back and shop for furniture for her new home with them, even though she lives out of state. I paid for my sectional in full upfront (which looking back now seems like it was a mistake) and was told the delivery time would be 6 weeks normally, but that with covid it was increased to 8 weeks (one of the reasons I went with this couch was the relatively shorter delivery time compared to others).

After over 11 weeks I still had not gotten a single phone call or update about my piece, so I called Home Place and they offered no explanation or apology (which i didn't think much of at the time, but looking back can see this is where their professionalism started to go downhill), but they checked on the status and said it would be a couple more weeks before it was ready for delivery. They called me a week later saying it was ready and we finally scheduled the delivery for 3 weeks later (though in fairness a week and a half of that delay was due to my unavailability, not theirs).

So at this point we are over 15 weeks out from when I ordered the piece. They use a contracted delivery service, and did after much back and forth finally agree to discount half of the delivery fee given the significant delay. I scheduled delivery for Wed, and was told I'd be called by the company on Tues night to schedule a time. Instead I got a voicemail at almost 9pm on Monday saying they would drop by on Tuesday for delivery! I called back and was able to reschedule for Wed evening from 6-8 pm, but again, no acknowledgement of any error on their part for the miscommunication. By 7pm on Wed they hadn't showed up yet, so I called the delivery company but only got their voicemail. After a week of not hearing anything back from either company, the next Wednesday I left another voicemail with the delivery company (even though I called well within business hours) and still to date have not received a call back from them. I also called Home Place the same day to find out what was going on and they seemed to have no idea that the delivery had not been completed. They did say they would check up on it for me and reschedule delivery for next Tuesday (which will put us to over 17 weeks from purchase date). This last phone call was a few days ago and I still have not gotten a phone call or update back from either company with any kind of an explanation or confirmation of delivery. I have my fingers crossed that everything will go smoothly next Tuesday (I will be calling both places back on Monday), and will update this review if/when my couch is finally delivered, but it's safe to say this has been a more than frustrating experience.

I have never written a google review in the past, but given the significant expense of furniture for most people, I felt it was important to make my experience known so shoppers can go in with open eyes, especially after noticing a few more reviews with very similar stories to mine as i was scrolling through today. I understand small businesses have been struggling lately so I have tried to be as understanding as possible about the delays, and while no one I spoke with has been uncivil or rude as such, the lack of professionalism in repeatedly failing to follow up and acknowledge mistakes has really been disappointing. I just hope I actually get my couch and we can end this on a...

My experience has not been a good one! To start with, I ordered a bed on April 27th, and it was delivered on July 7th. I paid $400 for white glove delivery which included white glove assembly of the bed and all garbage taken away. The delivery team refused to wear shoe coverings that I provided. We just had white carpet installed in our master bedroom where the bed was going to be delivered. I only assumed they would automatically cover their shoes but didn’t. He took off his shoes so his dirty socks were on our new carpet. They had filthy dirty hands and were not wearing any gloves while handling our custom white bed. The delivery team let me know the bed was in our room and could not be assembled because parts were missing. The bed was disassembled, extremely dirty and damaged. It appeared the bed was dropped and handled with dirty hands. Homeplace then sent, Louie to assess the situation, he confirmed all parts were in fact there and the bed was in poor condition. HPF offered to have the bed professionally cleaned in which I declined! Why would I pay for a brand new custom bed that needed to be repaired? I will not accept a damaged bed and be inconvenienced with an attempt to have it cleaned! So after going around and around with this company they offered to finally replace the headboard but refused to reimburse the $400 white glove delivery fee. Today is September 5th and we have still not received the replacement headboard. The only communication I have had with Home Place Furniture is when I call them inquiring. I also placed an order for a custom chair on June 27th and still no chair! I wrote the company and requested a refund for my two purchases plus the $400 delivery fee. They refused to offer a refund because they are custom orders. I understand and agree with the policy however, this is an unfortunate circumstance and I am left inconvenienced with no communication or furniture I paid for! I am in disbelief with the professionalism and customer care from this company. Today I called again and requested for the owner of Home Place Furniture to call me. Veenita the sales agent or manager said she will call me tomorrow and let me know if the owner will call me back. I am warning anyone thinking about purchasing anything from this store to look at your many options and choose another furniture store that looks our for their paying customers and delivers their furniture in pristine condition. Again. I placed my bed order ($1,724.00) on April 27th and also paid a $400 delivery fee and placed a chair order ($1,439.00) on June27th. Today is September 5th and still no bed, chair or reimbursement for the $400 white glove delivery service. Today when I called I was told by Veenita that if I canceled the order I would be charged and additional 20% fee. This is absolutely insane to be treated like this from a company I paid $3,563 in products in good faith. I will follow up with the outcome. Hopefully they do the...

After doing much research on what we thought we be a high-quality, long lasting sectional, we chose to go with Home Place. We were greeted by Cameron, who helped us pick out the right sectional for us. She was very friendly and helpful (at the time). We really liked the look of a lighter cream colored couch, but with two young kids, we thought it would not be very practical. However, Carmen went out of her way to assure us that the fabric was specially treated and would not stain or get dirty. She even showed us a picture of her couch (the same one and color we were looking at) in her house with a 2 year old and a large dog. She also stated that we would have a lifetime warranty that came with the couch should anything happen. So with her guidance and advice, we purchased the cream sectional. Within months the sectional not only looked like a decade old, but there were pulls in the fabric and the cording was almost completely flattened and the cushions mis-shapened. Mind you, we kept the couch impeccably clean. We don't eat on or around the couch and don't even allow shoes in our house.

So, my husband and I ended up going to Home Place and contacting Cameron. She was very empathetic and concerned and said she would contact Bitwell (the maker of the couch) and at the very least that she would send out her own in-house cleaner to see what could be done along with hopefully Bitwell fixing all the issues with the couch and/or replace it. She gave me her cell phone and I sent her all the pictures she requested of the couch. Three weeks went by and I didn't hear from her. I tried texting her and no response. We went back in to the store where another gentleman said he would have someone contact us. We were never contacted again.

We are VERY disappointed in Home Place and Cameron's lack of professionalism and responsibility to her customers. We spent a lot of money on this sectional that is such poor quality. We have reached out several times with no response or resolution to this problem. We will never do business with them again and HIGHLY suggest you don't either. You will be treated wonderfully on the front-end but left high and dry should you need anything on...