Country Inn & Suites by Radisson, Delta Park North Portland — Hotel in Portland

We were not greeted by the front desk person. He seem very annoyed that he had to help me and was not helpful when I asked questions.

I had called earlier this week, speaking to a very nice lady (Janet i believe) and requested a 1st floor room and one near an exit, I was told that was no problem. I also told them I'd have a pet with me, to which they asked if it was a service dog. I answered yes and I was told this was no issue and the $50 pet fee would be waived. At check-in, I was told it was a $50 fee.

At check-in I was told my request to be on the first floor would not be accommodated. I asked if it was at least close to the elevator and the man shrugged and said "its not far." I was exhausted and just wanted to get to our room. We were booked in room 316 and made our way to the elevator. We got in the elevator and selected floor 3. The elevator doors took forever to close even when pressing the close door buttons. After a few minutes, it finally closed and then opened again without going anywhere. This happened 5 times while it was well over 100 degrees in the elevator. I went back to the front desk to let them know the elevator was not working and was argued with about the functionality of the elevator. I explained the situation and was told I just had to wait in it for 5 to 10 minutes and it would work again. I was shocked at the tone and the complete lack of concern for guest safety. Having been stuck in a hotel elevator in that heat before - I was not about to chance it. At this point, my elderly mother and dog were both exhausted and overheated from the back and forth. The front desk man was still arguing that the elevator was in working order. I finally gave up explaining the issue with the situation and asked if there was another elevator. There was, on the other side of the hotel. Queue more walking and another very warm elevator and we make it to the 3rd floor where it's about 90 degrees in the hall. We walked quite a distance to our room to find that it was around 80 degrees in there.

The room itself was clean and the bed comfortable. The floor had some spots on the carpet that were notice but nothing too terrible. Parking was a nightmare because they're updating the landscaping and large rocks were dumped in many parking spots. There wasn't a single dog friendly grass area on the property which is unappealing for a supposed dog friendly hotel. Not being too familiar with Portland I was shocked at the surrounding area and the struggle people were experiencing with houselessness. I did notice security come through the parking lot patrolling which was nice.

I wouldn't stay there again and am very regretful I ever booked a stay there in the...

I first came to Portland in 1994 and fell in love with the Pacific Northwest. I had never before been to urban areas that still maintained such natural beauty and hoped a job opportunity would bring me here. Unfortunately, that didn't happen, but I was able to get to Seattle in 1996 and very much enjoyed my time there. It is shocking how much these Pacific Northwest metro areas have declined since then, particularly in the last 10 years.

The City of Portland and the state of Oregon has completely failed its citizens and business owners and it's an absolute shame. While this hotel is called a "Country Inn & Suites," I seemed to have received the "Country Inn" room, because it was by no means a "suite." I would agree with the two-star assessment of this property. It is basically a four-story Motel 6, which shockingly only has one elevator. The only thing slower in the building than the elevator is the Wifi. The rooms are no larger than a Knights Inn or other bottom tier property.

The room was clean, but certainly dated. The walls are thin and you get one bar of soap between the sink and the shower and there's not a hook to be found anywhere to hang up a wet bath towel. The staff seemed competent and friendly, but the surrounding area is as close to post-apocalyptic ruins as you may find in modern America.

The restaurant next door is out of business and boarded up. The adjoining vacant parking lot and streets surrounding the property are filled with trash and homeless people, who look just like the strung-out zombie tweaker videos you can find on social media. I was warned by the staff not to leave any valuables in my vehicle and not to park too far away from the hotel entrance.

Another guest said they tried to order pizza last night, but the pizzeria refused to deliver to this address for safety reasons. The front door requires a key card to get in and while there is a security guard on duty, I can tell you from past experience at a hotel in Northern California, that guard will only "observe and report" when someone starts breaking out the windows of your car in the parking lot. They will not deter and they will not intervene.

I was warned by others going to Portland International Raceway to avoid this property for safety reasons. I listened to them last year, but this year, I decided to roll the dice, thinking it couldn't be that bad, but I was wrong. If we return to this track again (and it seems unlikely at this point), I will stay somewhere further from the track and...

This an obviously older hotel, but everything is maintained well and very nice and comfortable and clean. The staff was super friendly, the location next to the freeways was great and convenient. I feel bad for the hotel itself with its issues in its surroundings, as the chevron station next door at any given time of the day or night has no less than 20 homeless half or fully folded over on fentanyl roaming around like zombies. Tons of trash, sometimes turning into the hotel driveway there’s people folded over in your way. It’s extremely off putting and especially since I noticed no parking lot security and no cameras either, it was gnarly enough out there I was considering cancelling my reservation and booking somewhere else. But, I didn’t, and I will say in my four night stay it seems the sketchy characters never wandered over to the hotel itself and stayed near the chevron for the most part. The hotel also keeps all the doors locked 24/7 including the front door.

I think the hotel needs to hire security for peace of mind for guests, I was really uncomfortable leaving my rental car in the parking lot the first night or two. and/or do something with local officials to help figure out a way to do something about the concentration of sketchy characters that bleed over from the chevron station. I’ve watched cars get broken into in broad daylight in Portland and on this visit I even saw a guy downtown try to break a window for a car someone was actively driving at a red light at an intersection, so i really don’t think a parking lot security attendant is much of an ask being in a city like Portland where car break ins are half the city’s reputation. If there is private security and I just happened to somehow miss that my whole stay, disregard all of that I guess but I never noticed it myself.

All of that being said, the hotel itself: the price , the staff, the rooms, the cleanliness etc there is nothing to complain about. At the end of the day, the hotel building itself is quiet and secure, the beds are comfy, the rooms are clean and all five days/four nights the staff were all friendly smiles. Since it’s an older hotel you may occasionally hear some footsteps above you or some doors shutting, but I’ve stayed in way noisier hotels including new ones. I wouldn’t be opposed to staying here...