Extended Stay America - Raleigh - Crabtree Valley — Hotel in Raleigh

I had driven for 16 hours without food and was extremely exhausted I'm a diabetic an almost had seziure wait to get checked in the lady at the front desk was not very professional an when it was time to fill out a credit release the lady said I had to do it on my phone I handed her my phone to show her the form wasn't comming upjust for her to look at the screen only an she started scrolling an going thru my phone I asked for it back then she kept telling me to go to the exact web site that I showed her 6 times an then when maintenance came in they went to the back and was flirting while I was asking her 3 times after prepaid for my room to come around an we do this together to finish the process an caught an attitude an told me to get out I asked for the general manager I was about to come behind the counter myself and see what she activating on the I pad she had and she wouldn't show me an started to play with her phone i arrived at 10 or 11 am told no rooms check in was at 3 came back at 3 an the process took an additional 2 an a half hours. Thank goodness for the little lady with the glasses she helped an did exactly what I asked the other girl to do an we both agreed the web site didn't have the link at the bottom so I sent an email to investor relations an tech support on the website with in 3 mins the link appears at the bottom an was checked in quickly was shocked they refused to take cash app witch is a debit card or cash for the deposit. It definitely isn't worth 100.00 nor a 96.00 a night with the way the room looked their were cigarettes an masks in the drawer towels were dirty anthem carpet ripped the cabinets shelves were not placed properly on the shelf refrigerator was perfect sink was nice the bathroom didn't have a shower curtain an the key card door reader was broken an I had to enter in an out of the window... Leaving the window open when I left wasn't comfortable because I was worried about my stuff being stolen an 100 dollars came up missing somewhere that happened on night number 1. On night number 2 it wasn't so bad after I cleaned the room I am OCD. Called the corporate relations office an gave some suggestions as to how to fix the quality of the room an what it needed . Small low budget details to make it visually pleasant an disinfected properly when I asked the neighbors to reach in an help me open the door instead of climbing thru my arms were short he looked at me an said "no way how I know you aren't stealing this room" I showed him my keys an he pulled the curtains back an said "hell no this is a brand new room"..are "you ok do have somewhere to go"...I said yeah I been here since last night rt here ...went down to office to see if they would try the cards again an they worked only one time ..some low cost nessary repairs like the water pipes, air-conditioning units, a few screws in the porch lights, lamp shadesthat actually fit the lights,and new carpet, and a shower curtain, proper disinfection products, it might actually be worth the price I paid, no matter what a person does in their rooms privacy matters and give a person something to respect so when they leave they don't tear up the rooms an hold those accountable who do. The GM accommodated nicely...I will be back..build not belittle....🤝Thank you L&B Elite Professional Cleaning/B&B Elite Professional Cleaning and commission relation agent for Real estate investors site unseen buys ... It's ok to be kind, social, and nobody is above the next nor should have to deal with the check in process the way I had to not be charged as much not all millions are in your pocket they into your purpose be affordable regardless the title...

I waited a long time to make this post because I tried to give Extended Stay America corporate and the Raleigh location at 4810 Bluestone Dr. time to make things right after our stay from April 4th to April 14th. We were originally supposed to stay through May 4th, however we made the decision to switch to another hotel after we woke up early in the morning on the 14th covered with bed bug bites. The front office staff informed us that they would make an insurance claim on our behalf and that the insurance company would be in contact with us about a refund within a couple of days. They said we would get most if not all of our money back. So far, we only got a refund for the nights not stayed, and only one or two nights of our actual visit. I've contacted Extended Stay America numerous times to only hear someone would be contacting us within a couple of days. If I heard something back, it was only to be asked the same questions and to be told they needed a couple of more days to figure it out, or someone else was supposed to be handling the situation and they would be in contact with us, and we would not hear anything back.

During our stay at the hotel we encountered several different issues, but were trying to make the situation work because the staff and management were friendly and we had just moved out of our home that we had sold and were waiting to move into our new home and did not want to have to move all of our things another time. The biggest issue besides the bedbugs was that our non-smoking room in a non-smoking hotel smelled like an ashtray. We would wake up at times in the middle of the night and it was if someone was smoking right above our heads.I suffer from asthma and headaches, and for me, smoking is a major trigger of both of these. We finally figured out it was coming from the people in the neighboring room and management was supposed to be addressing the issue, however the bed bug incident happened before that was done. Several nights we would be woken by fights happening in other rooms on our floor where people were slamming doors and storming past our room. One day I was trying to reach for something on our night stand, only to stick my hands in used gum that a previous guest had stuck there. I also found what appeared to be remnants of marijuana in one of our dresser drawers. Obviously they did not clean the room well between guests. When we encountered the bed bug bites, we decided to move to a different hotel because with everything we had experienced, we worried about our safety and health.

The bed bugs also proved to be costly because we had to pay to wash all our belongings in the hotel's laundry mat. Since eradicating bed bugs from clothes and personal belongings that are washable requires hot water and being dried on high heat, some of our clothing and shoes were shrunk. Even my cat's carrying case broke because the heat damaged it. We also had to buy allergy medicine and bug bite relief cream. I got the added pleasure of having my bites turn into massive welts in the days after because of having extra-sensitive skin. As we finally had everything packed to leave, my husband could smell someone smoking weed on the hotel property, so we knew we had made the right decision in vacating...

Out of all my years of traveling I have never been treated so disrespectful in my life this is the second time staying at this hotel and it has been pure hell.When I arrived at this location there was no one in the office there are a lot of people standin around trying to receive service I called Expedia to let them know what was going on after sitting for about 20 or 30 minutesI decided to walk around to see if I can find someone I walked in the office I went to the back area and there was no one there the phones were ringing and I answered the call to let Expedia know that I am the customer on the line to prove no one was in the office. Once the guy returned he never acknowledged anyone in the office there were people in there complaining about their room saying you gave them the wrong room,and the room being unclean,and he told them that he didn’t have any more rooms the manager arrived and I was still on the phone with Expedia and when the manager arrived he never acknowledged me I asked himWas he the manager Larry and he said yes I said I am rickiesha I stayed here before and I I had a difficult time with you rep again today kalvin. He put his head down and continue to be in his computer while I was speaking to him. He act as if I wasent even there. I brought up about my last stay ( 6/10/2019 they gave me two rooms with people in them, which could have put my life in danger) he promise me a free stay and told corporate he would mail it . It never came in the mail and when I called corporate and told them he said he would leave it at the front desk Tuesday when I called Kalvin hung up the phone after I asked to speak to the manager , I arrive later that day after I couldn’t get thru on the phone and they said Larry didn’t mention anything about a stay. so I just booked online and payed for it. ) He then proceeds to tell me that I need to leave the hotel . I’m a paying customer sitting in the lobby on the phone with Expedia ( not being rude or loud just trying to get sum sleep) trying to get my room situated and he tells me I have to leave at 1:00 in the morning. I had to walk a mile down the road on a open highway to find another hotel. This hotel and company had done nothing but put my life at risk. This is not how you treat people who are spending they money in your establishment . I work at the hospital and when I work 16 hours or more I need a close place to Lay my head. And to get there and be treated the way I was treated tonight and the previous stay Is truly a Disgrace to the company. If this is how you are training your employees to interact with customer, you will...