Hilton Garden Inn Reno — Hotel in Reno

Fair Warning, don't stay here it's not safe and the staff and management just don't get it's about pleasing the customers and watching out for the property.||||Here is my story and my review;||I recently stayed at a Hilton Garden Inn in Reno NV on Double R Blvd. As a long-time Hilton Honors member. I specifically chose Hilton for what I viewed as the consistent quality of their properties and recognition of Honor Members. Unfortunately like many things in the last few years, this is changed. I am sure if you travel regularly, you look for a clean functional room that has a comfortable bed and possibly a spot to do some work.||The hotel room was for the most part comfortable and met most expectations except the outlet at the desk did not work. What I did notice was that the room was not serviced or cleaned once over the five days that I stayed at the Hotel. I believe this started during the pandemic shutdown and they just continued the practice.||||On the morning of the last day, I left the room at 8:30 after doing a bit of work. As I walked to my vehicle, I felt sick to see my vehicle had been broken into. The side window smashed and the tailgate down. On further investigation, they had stolen the valuable content I had in the locked bed that had a locking bed cover.||||As a Safety professional, part of my job is risk and security management. When I left the truck, I emptied the interior of visible items. I had an aluminum locking bed cover and as mentioned the gate was locked. I parked as close as possible the the front entrance.||||This Hilton Garden Inn did not have security cameras or roving security guards. When I notified the front desk and manager the response was extremely disappointing. "Oh, you too?" Me, "What does that mean?" Well, other trucks were broken into." If there is anything we can do?" Me, "Yes I want to see the camera footage!"||Manager, "Well, we don't have security cameras, but we are thinking about getting them." Then they proceeded to give me a copy of the bill which included charging me for parking.||||Further; How could the night staff not hear the car alarms going off? Were they sleeping on the job? Once the first guest notified Hotel Management that their vehicle was broken into they should have investigated to see if any other cars were affected. They also failed to call me to let me know my truck was one of those vehicles broken into. What is the purpose of putting a form on the dashboard with your name and room number if they never check them?||||I will never stay there again! I frequently travel for work and now will be looking at staying at Marriott over Hilton. As an Honors member, this is so disappointing.||||As a society, do we just continue to accept the lawlessness of individuals who continue to steal because there are no negative consequences?||This will personally impact the cost of insurance. I was told by my agent that several insurance companies are pulling out of Nevada and California. This will affect all homeowners and businesses in these states and others as the cost continues to rise as thefts continue to rise. Our government is not effective at controlling this problem. So, what is the answer?||#Hilton #hiltonhonors #renonv #fordmotorcompany #fordtrucks #riskmanagement #securitymanagement...

Fair Warning, don't stay here it's not safe and the staff and management just don't get it's about pleasing the customers and watching out for the property.

Here is my story and my review; I recently stayed at a Hilton Garden Inn in Reno NV on Double R Blvd. As a long-time Hilton Honors member. I specifically chose Hilton for what I viewed as the consistent quality of their properties and recognition of Honor Members. Unfortunately like many things in the last few years, this is changed. I am sure if you travel regularly, you look for a clean functional room that has a comfortable bed and possibly a spot to do some work. The hotel room was for the most part comfortable and met most expectations except the outlet at the desk did not work. What I did notice was that the room was not serviced or cleaned once over the five days that I stayed at the Hotel. I believe this started during the pandemic shutdown and they just continued the practice.

On the morning of the last day, I left the room at 8:30 after doing a bit of work. As I walked to my vehicle, I felt sick to see my vehicle had been broken into. The side window smashed and the tailgate down. On further investigation, they had stolen the valuable content I had in the locked bed that had a locking bed cover.

As a Safety professional, part of my job is risk and security management. When I left the truck, I emptied the interior of visible items. I had an aluminum locking bed cover and as mentioned the gate was locked. I parked as close as possible the the front entrance.

This Hilton Garden Inn did not have security cameras or roving security guards. When I notified the front desk and manager the response was extremely disappointing. "Oh, you too?" Me, "What does that mean?" Well, other trucks were broken into." If there is anything we can do?" Me, "Yes I want to see the camera footage!" Manager, "Well, we don't have security cameras, but we are thinking about getting them." Then they proceeded to give me a copy of the bill which included charging me for parking.

Further; How could the night staff not hear the car alarms going off? Were they sleeping on the job? Once the first guest notified Hotel Management that their vehicle was broken into they should have investigated to see if any other cars were affected. They also failed to call me to let me know my truck was one of those vehicles broken into. What is the purpose of putting a form on the dashboard with your name and room number if they never check them?

I will never stay there again! I frequently travel for work and now will be looking at staying at Marriott over Hilton. As an Honors member, this is so disappointing.

As a society, do we just continue to accept the lawlessness of individuals who continue to steal because there are no negative consequences? This will personally impact the cost of insurance. I was told by my agent that several insurance companies are pulling out of Nevada and California. This will affect all homeowners and businesses in these states and others as the cost continues to rise as thefts continue to rise. Our government is not effective at controlling this problem. So, what is the answer? #Hilton #hiltonhonors #renonv #fordmotorcompany #fordtrucks #riskmanagement #securitymanagement...

OMG!! Where do I start! Let’s start with John Cury the “Front Desk Manager” with 0 STARS. The fact I’m even writing this review when I never write reviews mean the customer service was BOTTOM OF THE BARREL. I lost my makeup bag at the hotel, I have an AirTag inside my makeup bag for my keys…. I checked out July 8 2023. Today is July 18th yes it took me 10 days to realize I didn’t have my makeup bag because I haven’t wore makeup in 10 days! Anywho I checked my AirTag and it shows it’s there so I proceed to call and work out a way to get my items back! They tell me “it isn’t there”. Mind you there’s an AirTag inside the bag with the current location also they never even asked what it looked like or anything. Just proceeded to tell me it wasn’t there. This is where John comes into the story. I called customer service because I was tired of the back and forth and John “tried” to get on the phone and rectify the situation. Apparently John doesn’t like when you “talkback” you have to let him talk and you can’t talk…. If you do he will say you are “talking over him” LOL. Then I let him talk because wth clearly he has important things to say only for me to be allowed the floor to speak FINALLY and he says my voice is “escalated” and then HANGS UP. Customer service was on the phone btw and they couldn’t believe how the situation was handled. They offered to make the situation better of course after what had just transpired. Customer service called back to get his name and they he tells the lady he wanted to speak with me to “apology” absolutely NOT. I’m a Diamond member and spend entirely to much money at this hotel for them to just hang up and disrespect me without a cause or reason. So now all I can assume is this hotel have THIEVES working for them. Who even takes WORN makeup for themselves anyway that’s disgusting. I will never stay at this property again…. I’ll stay at the other one next time I’m in town

UPDATE!!! So after a week of this review they “mysteriously” found my makeup bag! Not only did they find it THEY STOLE out of my makeup bag! There are no African Americans as employees at this hotel so of course it made sense to send back my foundation and my shade makeup but they sent everything back WITHOUT MY MAKEUP BRUSHES! Who steals makeup brushes? Anywho I knew to follow my first mind so I have a video of me retrieving the package and a video of me OPENING the package because like I said it was sketchy how they didn’t have makeup bag then all of a sudden “found it”. Also my AirTag was missing from the bag. Spoke with Brad Lassner and at first he was nice until he spoke with John Curry then he called me back being RUDE and even cursed at me. Can you believe it? I hate to say they are racist because I never throw that card out I’ll just say they are COMPLETELY RUDE to people of color. Even tried to lie not knowing I had video proof. Anywho I had to go through corporate which I thank the heavens above for. They always make the situation better. The worst Hilton I’ve ever stayed with and I don’t stay with any other brand hotel. Honestly I can see why they are the LOWEST rated Hilton in this area. I will be sure to spend my money at the other Hilton. This one only hire...