Peg’s Glorified Ham N Eggs — Restaurant in Reno

Dear Peg’s Management Team, I have been a loyal customer of Peg’s for many years, but I regret to inform you that I will no longer be returning to this particular location. Over the past year, I have noticed a significant decline in the quality of both the food and the service. As someone who is generally soft-spoken and accommodating, I have often set aside my personal preferences for the sake of my friends and family. However, my recent experiences have compelled me to share my concerns. As a Director of Guest Services at a local casino and resort, I understand the importance of exceptional customer service. Unfortunately, my recent visit to Peg’s was far from satisfactory. On my first weekend off in two months, I decided to spend quality time with my team at your establishment. I had hoped to enjoy a relaxing meal, free from the stresses of my job, but instead, I encountered several issues. Firstly, I have struggled to find a single menu item that meets my expectations. The food has consistently been either too salty, too greasy, or simply unpalatable. During my recent visit, I ordered a dish that was not to my liking and requested to replace it with French toast. The waitress responded by asking if I was requesting a refund, to which I replied that I would accept one if it was an option. After some time, she returned and informed me that the manager had tasted the gravy and found nothing wrong with it. This response made me feel as though my opinion was being dismissed. Moreover, the gravy tasted suspiciously like a prepackaged product, which further diminished my dining experience. Despite my dissatisfaction, I politely requested a single French toast instead. The entire interaction left me feeling uncomfortable and undervalued. My team and I discussed the situation, and it became apparent that others in the restaurant shared similar sentiments about the declining quality of service. In light of these experiences, I would like to offer some constructive feedback to help improve your establishment: Addressing Customer Complaints: It is crucial to handle customer complaints with empathy and without making excuses. Acknowledging the issue and showing a willingness to resolve it can significantly enhance customer satisfaction. Customer Collaboration: Successful businesses thrive on collaboration with their clientele. When a customer expresses a concern, such as finding the food too salty, it is essential to listen and address the issue promptly. Undermining the customer’s feedback can damage the establishment’s reputation and create an environment of incompetence. Active Listening: There is a distinct difference between hearing and listening. While you may hear a customer say they dislike the food, truly listening involves understanding and addressing their concerns. Retaining customers over time depends on how well their feedback is received and acted upon. Silencing customer feedback can lead to a decline in service quality. Ultimately, the quality of service is paramount. Even if the food is not exceptional, outstanding customer service can transform a negative experience into a positive memory. Although I may not return, I hope you take this feedback seriously and strive to improve. I genuinely want every business to succeed and believe that with the right approach, Peg’s can regain its...

This is a review for the Pegs in South Meadows only.

My friend and I have been eating at this Pegs location for years, but that will stop now.

We went to Pegs at South Meadows for breakfast and when my friend got his meal there was very little gravy. He asked the waitress to bring more gravy. She said okay but she'd have to charge for it. He was surprised by her reply and told her that he wasn't going to pay for something that should come with the meal. Further, that if he was going to be charged extra, she should take back the dish.

The waitress leaves and brings over her manager. The manager, who clearly is being poorly trained, decides to argue that there is enough gravy on his dish. And, her management told her to charge extra for more gravy. (Does this mean a lot of customers ask for more gravy?!) My friend tells her to just take back the dish, and she does. Wow! For what would have cost them 15 cents for a little extra gravy...is this bizarre, or what?

I thought this would be the end of it, but wait there's more! It gets so stupid, I may have to provide this as an MBA case study on how not to do business.

The owner (at least she says she is the owner) sits down at our booth. She is stubborn, rude and clearly wants to escalate the situation. She finally tells us we are no longer welcome at Pegs! She says we always comes in and complain about the food. I am now thinking she is lousy at both customer service and math, because in the past year, we've only been to that location three times--as the downtown location is closer to where we live. (By the way, the downtown location is far superior in food, quality and customer service!)

I don't know if this woman owns Pegs or just runs their South Meadows location. I do know she is one lousy business person. Rather than resolving a situation at the cost of 15 cents, she made it worse. So, if you decide to visit Pegs at South Meadows, don't ask for more gravy unless you are willing to face the consequences. Better yet, if you go to Pegs, just visit the...

After a 27 min wait (were told 15), we were seated at a table with remnants of dried jam from previous diners. We ordered a standard 2 eggs/bacon(extra crispy) breakfast with toast, and French toast with a side of 2 eggs and bacon (extra crispy).

After about 20-25 minutes, our food arrived, and had obviously been sitting on the pass for awhile. All of the eggs were cooked properly but were cold. The side of bacon I ordered with my french toast consisted of 1 whole piece (slightly crispy) and 1 half piece of mediocre room-temperature bacon.

I asked the waitress for the other half of my piece of bacon and she seemed to take it as a personal offense. She brought me another piece of cold rubbery bacon and then ignored our table for the rest of our meal, other than to bring the check.

My french toast had been cooling on the pass and tasted like it had been cooked earlier and reheated, and had a rubbery feel. The single piece of sour dough bread was stale and not suitable as toast (maybe it's the old sandwich bread they're trying to use up). The 4 pieces of bacon my dining partner ordered spanned the spectrum of rubbery and limp to crunchy. Zero seasoning on the eggs and the food was not even good enough to finish, so we each left about half of our meal.

I went to pay at the front counter and was simply told the amount. The hostess did not ask how our meal was, did not thank us for our business, and did not offer pleasantries of any kind, she only asked if I wanted a receipt copy.

This is the third time I have eaten here, and each time has been progressively worse, this time definitely being a dismal showing. We won't be back to spend $40 on a simple breakfast worth less than half the price. I've had better service and food at a Waffle House or Denny's.

The name is perfect, as "Glorified" is defined as "something that has been made glorious, honored, or praised excessively, often to a degree that exaggerates its true importance or splendor"...a fitting name for this...