Super 8 by Wyndham Richmond — Hotel in Richmond

At first when you walked in the hotel, it smelled and everything seemed very neat. Once I got to the room, I thought I had over paid for a one night stay. Nothing about that room was appealing. In the middle of the night I became thirsty. I went to the vending machines across my room to get water but they only sold sodas. At 3 am I walked over to the front desk to ask for water but the lady said oh I'll make sure to make a note of that because we've had many customers request water but we don't have any, I'm sorry. I was dumb founded. What hotel doesn't have water for their guests? I thought that was the least they could provide. In any case, all night long I kept waking up to the sound of the ice machine in front of my room and the door making noises every time someone else nearby opened or closed their door. The next morning I go to their breakfast cafeteria area. No water. Orange juice, check! Apple juice, check! I wouldn't pay over $100 for another night at that...

If I could give less than 1 star i wholeheartedly would. There was a bedbug found in my sister in laws room (221), arriving after their MIDNIGHT CURFEW I am being called the next day about cancellation fees, although no one cancelled our room. When i arrived, the lady at the front desk had not informed me of any fees and told me the hotel itself canceled the toom and i just needed to get a new room, no problem. Now I am being charged for a whole extra night due to the time of arrival when i was only there for 2 hours. The general manager, chrystal, called my moms phone and was screaming at her. I took the phone and she was rude and refused to give me any information on higher management claiming "I am my own boss" "I am the highest management" and things of...

I want to let the GM, Crystal, know what an outstanding staff you have- My fiance and I stayed two nights. December 30th and New Years eve- Although we were both under the weather with the flu, your staff couldn't have been nicer. Starting with the night manager who took the time to make me a great cup of coffee at 3am then the housekeeping staff, C.J and Laurie who were both very kind and efficient- Crystal, I plan to reach out to you with specifics but we both love this hotel and plan to visit again soon. Thank you for making us feel like family- Sincerely-...