Red Roof Inn Ridgecrest — Hotel in Ridgecrest

0 stars. For the worst experience, and I LOVED this place when it was the heritage inn.. I won't be back here again. Rented 2 rooms for my daughter's birthday so we could swim, told them that ahead of time. Swim for a few hours, then try to go back out later on around 830 and the desk guy came out to kick us out. Wake up next morning, grab breakfast and desk lady tells us the pool will be closed for the day.... go back in to call and ask for corporates number, she doesn't want to give it to me. Not to mention they kicked my 14 year old nephew out of the gym after nobody said anything to him the whole day before. At this point, I either want some of my money back or I want a night compd because you offer amenities but don't allow people to use them. 10 minutes later I get a call back saying after further review the pool is open again. So I say Im gonna need a late checkout and received nothing but attitude and foul looks after that. Very disappointed and not satisfied. I could've paid $80 more and went somewhere way nicer that would've...

This hotel is clean, and dog friendly located adjacent to a subdivision |PROs|:has refrigerator, microwave and coffee pot in room. |Basic complimentary breakfast for COVID: cereal, juice, yogurt, packaged pastries |Super friendly and helpful front desk staff with EVERY interaction |We took the front desk recommendation and ate at Ales steakhouse next door to hotel |We found a donut shop waking distance that offered a dozen for less than seven dollars |Hotel had a guest laundry with 3 washers and dryers |Bed was very comfortable|Hotel has a lot of potential and the front desk said it has a new owner that will be making lots of improvements |Cons: |Hotel is overdue for an update. Examples include: sagging seats in lobby chairs |In room 132: missing drawer pull on dresser, chunk of wood missing on desk, very small dated bathroom with only overhead light, very old carpet, door does not close when left open as most hotel doors close|Summary: clean hotel when traveling with a dog. Hopefully new owner will make the...

This hotel is clean, and dog friendly located adjacent to a subdivision |PROs|:has refrigerator, microwave and coffee pot in room. |Basic complimentary breakfast for COVID: cereal, juice, yogurt, packaged pastries |Super friendly and helpful front desk staff with EVERY interaction |We took the front desk recommendation and ate at Ales steakhouse next door to hotel |We found a donut shop waking distance that offered a dozen for less than seven dollars |Hotel had a guest laundry with 3 washers and dryers |Bed was very comfortable|Hotel has a lot of potential and the front desk said it has a new owner that will be making lots of improvements |Cons: |Hotel is overdue for an update. Examples include: sagging seats in lobby chairs |In room 132: missing drawer pull on dresser, chunk of wood missing on desk, very small dated bathroom with only overhead light, very old carpet, door does not close when left open as most hotel doors close|Summary: clean hotel when traveling with a dog. Hopefully new owner will make the...