Sun Retreats San Antonio West — Hotel in San Antonio

I was rejected and humiliated. My family was looking forward to a 3 day weekend of San Antonio fun. Unfortunately, my experience was very disappointing. The way the Blazing Star Luxury representative treated my family is the worst ever experienced so much so it was almost unbelievable. I arrived a little early, I went to the front desk got all the necessary information and proceed to our camp site. My husband and I worked as a team and started to get the camper settled at the site. At the point where the – I would say this loosely- “representative” approached my husband. We were 90% complete with our set up. She approached my husband and said the resort would not allow us to stay. My husband not knowing what exactly she was trying to tell him, called for me , as I was in the camper placing everything in the proper space. She began to tell me that we were not going to be allowed to stay there because our camper was 10 years or older than the required age for their site. I told her how I read the details in the reservation, carefully placed my information and read their information on the website when I booked the site and I also read and was told everything at the front desk everything was good… She said the receptionist did not see the camper and if she did she would of not let me check in. I told her this was rude and unpleasant, her response was that this was the RV site’s POLICY and she was there to inforce it

This park is beautifully laid out and landscaped, but the amenities are difficult to use, making it not worth the price. It is not a camper oriented park. If you have a problem after hours there is no one to call. We spent a night without wifi due to this. There are 3 shower cabins with 4 showers in each. The combined bathroom/showers were good but often dirty and only open from 8 am - 9 pm. I have never seen this kind of policy - it seemed odd as the showers also had coded locks. I imagine it saves the camp money as fewer people are able to access the showers. The showers are also cleaned only during the open hours and so are dirty first thing in the morning and inaccessible while they are cleaned. As we were out and about seeing the city we were only able to use these showers twice during the week we stayed there. It was very irritating having to use the RV shower because we went out to dinner or saw a movie. It was especially irritating to pay $60 a night and still have to use the RV shower. When I asked about the shower hours the woman at the desk was a bit snooty and asked if I didn't have my own shower in the RV. I did - but why pay $60 a night to have to use and clean my own equipment? The small pool advertised as heated was pretty, but not heated - it was freezing and we could not use it. We saw people in it only once during our week there. When I talked to the manager she explained she had a policy to turn it off at a certain date regardless of weather and she couldn't just turn it on and off every day etc.. However, my condo has a heated pool so I know a heater can be set for a certain temperature so it isn't just going on and off all day. Regardless, if you say you are the best in San Antonio and advertise a heated pool - you should provide it. When we stayed the nights were in the 50s and 60s the entire week and it had also been that cold the week prior. I am sure it saved her money to have the pool not being used during this cold period, but it seems to defeat the purpose of being a luxury resort. The manager did not apologize or appear sorry that the pool could not be used. Her attitude and inflexibility did not make me feel she cared about our experience. In fact, we chose this park because of the heated pool and would have stayed somewhere less expensive had their website been truthful. There was no hot tub, sauna, or any other type of spa facility. There were no activities or social events. The wifi was fine and offered a streaming speed for a fee. We did that and it worked very well (hooking up the TV through an HDMI cord and my computer streaming Netflix and Hulu.) The sites were roomy and some had picnic tables on connected pads. Our picnic table pad was nearby but not connected. The laundry room was spacious and comfortable. The washers were ok and dryers were good. It was 2.00 for a "super wash." The park had a clever little playground which allowed parents to sit in covered booths while their children played inside the gated area. It also had a small children's pool near the main pool. I assume it was unheated as I never saw it used. They advertised a shuttle service to Sea World, which we did not use. Overall, we will not stay here again. In fact, we moved after a week to a less expensive park in Schertz that had a amazing hot tub and a friendlier vibe. We were very happy we decided to leave and only wished we had...

What's in a name? During our five-month stay for the winter 2021-22 season, we had plenty of opportunity to examine the characteristics & personality of the park. Sun Communities is re-branding most if not all of it's properties. This park is now known as "Sun Outdoors San Antonio West", and all of the signage reflects that change.

The old name, and the language still on Sun's webpage touts the park as a "Luxury RV Resort". While it is nice, it is not luxurious and it is not a resort. I would consider it more of a community than a destination. There are a large number of very long-term guests here. The park's amenities are all located near the office & entrance which is at the far Southwest corner of the property. These include a large enclosed dog park, small playground, pool, fitness center, laundry & bath house. Overflow parking is limited, so traveling with extra vehicles and/or utility trailers can be challenging.

The management has done a fine job on the sites & paved pads, providing plenty of length and a level experience. The pads have additional concrete approach & departure features to make entering & exiting your site easier with a large rig. The spacing between sites varies with some being tight and others being more spacious. A majority of the sites have lots of Live Oak trees, and the mess that they bring. I suppose that any shade is welcome in the summer here.

The park entrance off the northbound Loop 1604 frontage road is easy to miss on your first visit. Keep your eyes peeled, and allow yourself adequate swing room entering since you'll be making a near-180 turn, and there are guard posts on the inside that many folks seemed to have hit. We've witnessed it, and the rigs lose the battle.

To a person, the park staff in and out of the office were friendly & helpful. There was a winter group of regulars who put on a Saturday morning breakfast, and also did karaoke on Monday night. The park sponsored a meal & fellowship for the major holidays. If you are looking for an active community experience, it is not here.

We found quite a bit of traffic noise... not the normal din of nearby Loop 1604 or Military Rd just to the North. Rather, this was vehicles with modified exhaust under hard acceleration at most times of the day & night. It must be a local thing. Also, as I mentioned above regarding long-term residents, many of those folks have daily commitments that keeps them moving about the park early & late.

The complimentary WiFi is managed by Tengo, as is the case in a great many parks. It stinks here, just like it does most other places. I could manage maybe 2 Mbps download on a good day. Power, water & sewer were as they should be. For us, Verizon coverage was solid.

We enjoyed our stay here, but it wasn't necessarily what we were seeking as snowbirds. I'd return for a short stay. We camped at Blazing Star RV Resort in a...