Hotel G — Hotel in San Francisco

The 1 star reviewers are crazy, this is our new favorite place to stay in the area! We had a concert to attend at August Hall and I was pleased to see there was an inexpensive option to close to the venue. As an avid google review reader, I was a little scared by all the 1 star reviews and complaints I read, but decided to give Hotel G a try for the price. I implore you to ignore them as I did.

First off, the service is exceptional. Everyone at the desk was very friendly and personable at check in and check out. Because the doors on the street level are locked at night, there is someone at the desk 24/7 to buzz you in and assist you with anything you need. They gave us complimentary boxed water along with a list of amenities and a detailed list of restaurants in the area with descriptions of their offerings.

Speaking of amenities, everyone complaining about the concrete floors clearly missed out on the slippers, which are included upon request - along with a number of amenities including bathrobes, microwaves, tea kettles, and even white noise machines. Already in the room is a decently sized fridge, a Nespresso machine with unlimited coffee and tea, and a giant flat screen tv with Chromecast (so you can stream using all your favorite services straight from your phone). In the closet is an iron and full sized ironing board, and the bathroom has a hair dryer and dispensers of shampoo, conditioner, and lotion.

The room itself was spacious and comfortable (we stayed in a room with a standard King) and the bathroom was luxurious with a rain shower head. I'm a hot sleeper so I had the A/C on during our entire stay with no issue and no loss of sleep - it kept the room very comfortable and was no noisier than any other window-unit A/C. Even the concrete floors (which from the reviews, I was very worried about) were very nice and smooth on our feet. It is not rough, unfinished concrete, and even my partner who is very sensitive to textures and cold did not mind it. (And again, free slippers 🙂)

We visited the attached restaurant the night we arrived and were wowed by them too! Highly recommend giving them a try if you like Italian food!

As for parking, I think their parking service is $45 or $50. If that's too much, there's also a large lot across the street that was around $30 a day. Honestly, this is pretty standard for SF hotels and I was happy to even have options.

I think my only complaint was that the room keys were not very effective. We started making a game out of trying every crazy which-way we had to hold the key to the readers before they would accept them. Otherwise, the entire stay was a pleasure!

Thank you, Hotel G for the amazing experience. We will...

Nice hotel, renovated to modern design. Hotel G is a prime location centered in the city of SF, just a block away (5 minute walk) from Union Square where most big brand shopping is located. Plenty of food options around the area and only about a 15-20 minute walk (not too steep of an incline) to Chinatown. Check-in is 3pm and after and we called the hotel ahead of time since we had a morning flight into SF, wondering if we can drop off our luggage to hold before the room was available. The hotel staff was welcoming & stated that it would be okay. After arriving to the hotel, we were pleasantly surprised to learn that the room was ready well before check in (around 12pm). Note that is a hotel fee that is not included when booking the hotel - most places do so now so please make sure to review charges ahead of time to be prepared. We received keyless key cards, a complimentary boxed water (lol so Cali - we love it), and two coupons for a drink on the hotel w a purchase of an entree at the hotel’s restaurant/cafe Corzetti. Comfortable & unique stay for the affordable price we paid. We felt really safe in the area since it was close to Union Square where all the tourists gather. We did plenty of walking around at night and buzzed into the hotel (they keep the doors locked 7pm-7am for safety) without any trouble. Did not have to use the cooler/heater much since the temperature was quite regulated in our room. Bathroom/room was clean and neat upon arrival. The bed mattress was comfort and all of the amenities worked as well. The hotel’s interior obviously was remodeled in a historic building so the elevators were a little small/slow to arrive, stairways/halls a bit narrower than usual, some floorboards are very creaky, and walls were extremely thin. You can also hear the commotion and traffic from the streets below, which was expected but surprisingly still noisy from floors 5 and above. There’s an electronic system in the rooms where you can supposedly order food/look at hotel info on. We never figured out how to access those items and instead used the functions for nightlight/clock. The Corzetti restaurant did have a QR code in which we could order drinks/food to-go from our room for pickup downstairs which was nice. Overall,...

Hotel G provided a memorable stay but not in the best way. I stayed for 4 nights and on my 2nd night, I found bed bugs. Never encountering bed bugs before, I played it cool. First, I made sure it was a bed bug by looking up various photos on the internet. Second, after finding one initially, I made sure to find more. During the search I found 4 others and took photos. I used a glass cup to capture them and bring it to the attention of the concierge sometime in the evening. The concierge moved me to an upgraded room (the upgraded room wasn't all that special to be honest). The following morning, I followed up with the morning crew concierge and they had directed me to talk to Ricardo who was investigating the room I had been previously staying in. Upon his inspection, I was told that he didn't find anything to which I asked if the previous night concierge had kept/shown the captured bugs. Come to find out that he had toss the evidence. However, I provided the photos that I captured. Reluctantly, the staff at Hotel G believed me. For something as serious as bed bugs in a hotel, I would've believed that they would be a bit more apologetic/have some sort of protocol to put the guest at ease. I had to ask them to wash my clothes as I wasn't sure if bed bugs got into my luggage. I had to ask for available discounts that pertain to my situation. Hotel G did not provide a comfortable stay and made it seem that they did not believe despite providing proof. It's been about a week since my stay from this post and my mind still isn't at ease from the bed bug encounter because I'm not sure if I had brought them home or not. I am not getting much sleep and I am waking up itchy. I have not found anything yet but it would have been nice if Hotel G put more of an active effort in making sure the situation was better handled and taken care of.

Overall, I was given an 18% discount for my stay. Which, in my opinion, does not cover the sleepless nights/possibility of bringing bed bugs home.

Besides that, the facility was decent. Nice bathrooms and basic hotel layout. The location was great. The staff was nice but also mostly reluctant to help me out with the issue I had...