InterContinental San Francisco, an IHG Hotel — Hotel in San Francisco

Before our arrival, I sent a note to the hotel to ask some questions. Here is the response I received from Mr. Pineda about the club lounge: "My apologies for the delay in your initial inquiry. The Club InterContinental is currently closed and will not be available until end of this year/beginning of next year". That was my primary concern since I originally booked a Club InterContinental room but changed to another room once I received an IHG promotion. I would not have been happy if I had paid extra for a room with lounge access to find that there was no open lounge to access!! The system should not allow such a booking, if not available??

We arrived about 3 pm after a short (.4 mile) walk on mostly flat 5th Street from Market St. (Powell Station) after our arrival there via BART from the airport. We were warmly welcomed by Kelly and checked in very quickly and professionally. She said that I had received welcome points, and I saw them in my IHG account when I looked a few minutes later once in my room. Due to my status, we were upgraded to corner view room #2519. I was given a sheet welcoming me and telling me about the limitations, restrictions, etc. for the current safety and health of all guests. Most didn't apply to me since I didn't have a car, don't use the minibar unless I want to chill something, and wasn't planning to eat at the hotel. The bold warning about proof of vaccination was never enforced on us; it was mostly based on the honor system even in the bar area. As an IHG Ambassador, I receive a food and beverage credit per stay so we stopped by the bar when we returned from dinner at ​Mathilde's French restaurant about 2 blocks away on 5th street to have cocktails and wine. Kelly had given me coupons for 2 free drinks at check-in so we planned to have our free drinks and then another round to use the credit. I have to say that their liquor choices, even the house ones, are top notch. We took most of our 2nd round (me gin & tonic, other half white wine) back to the room. Our corner room on the 25th floor faced southeast. We could see part of the Bay Bridge, the highway leading up to it and the hills and valleys in the direction of the airport, which we could not see because of the land elevation. Our room was spotless and in great shape. Upon entry, one turned right to a bathroom with tub/sink combo, single sink vanity area, and toilet, of course! Going forward, there was a closet with safe, extra linens, iron and ironing board, hangers, and luggage stand. Left and then right, the main part of the room was a decent size with bed, desk, dresser area with TV on top, and a bed width stool at end of bed for luggage, shoes, etc. The bed was a little soft for me, but the pillows were great. There were ample towels and sufficient, quality bath supplies. The tub was old style but long enough for a good, relaxing soaking bath. It was a great upgraded corner room, especially since I used my Ambassador night promotion.

In conclusion, I would stay here again, but the shortcomings are mostly about the area not the hotel. It is not in the best part of town, but we never felt unsafe even though there were several street people. The staff that we encountered were all professional and well trained. At check-out, I was dealing with a new employee who didn't know how to process my Ambassador stay credit, and he immediately called over a manager who processed it very quickly and trained him as well. Great customer service and top notch training. I am giving a 4 mainly because of the local area, but once inside, the hotel is a modern, welcoming, and clean in most every aspect. I highly recommend if you like this part of...

I took my daughter and her two friends to SF for a fun weekend of shopping and exploring. I chose the Intercontinental for the indoor pool. I’ve stayed at many upscale hotels in SF- I spent the whole weekend at the Fairmont the weekend just prior (2/14) to this trip to include a drink stop at Top of the Mark at the other Intercontinental. The Fairmont gave us keys to different rooms and let us explore the hotel and rooms based on preferences, no questions asked. I’d like to think I know what a great experience feels like.

Apparently the Intercontinental places themselves at a much higher level even though the carpet in the room was literally frayed at the carpet threshold and the mini fridge wasn’t filled and full of rust.

Sunday evening- My room key wouldn’t open the pool area so I went the front desk to have it checked. The clerk insisted I didn’t know what I was talking about, that I was lost in the hotel like not even on the 6th floor and or not at the pool entrance or trying to enter a forbidden area. Then…. While I was waiting in line for that gentleman. I overheard menu and buffet options for breakfast being explained to another guest then he was given a hotel reference paper apparently given to all guests. I did not receive one at check-in. So after the pool key card convo, politely I asked for the restaurant info or info for the breakfast buffet and the clerk offensively said to me “the free breakfast buffet is for diamond elite members only”. All I could do was respond with “Sir, I wasn’t asking for a free meal. I was asking about the $37.99 buffet I just I overheard another guest being told about. Literally $37.99.” Not once did I even mention the word FREE!

Later- I went to the bar for a drink. I ordered one drink and asked if I could charge it to the room. There were several people sitting at the bar and the bar tender stopped and looked at me and then asked for my room number. So I had ti respond outloud before he would give me the check. On the check it gives the option to fill in the room number, name, etc… again extremely unprofessional, put my room and my card info at risk.

I went back again to order food. A couple asked to charge their order to their room and the same bar tender for not ask them their room number prior to printing their check. Before checking out of the hotel I spent over $250 on 1 drink, some fries, and breakfast. So if they’re worried about room charges by anyone they should remove it as an option.

Before bed- I called to the concierge for a late checkout. The clerk said I would have to call back at 0700 to check with housekeeping. 1. I’ve never been told to call back at 0700 to ask for a late checkout. Must be their policy… 2. I had conflicting information on my IHG app and my reservation in my email. So I when I tried to explain that to the clerk he said I just gave you another hour. Our stand checkout time is 11. You have until 12. It was another rude, condescending, angry, conversation with an employee from this hotel. I was there to treat my daughter and her friends and in no way did I expect to be treated like I didn’t deserve to be at this hotel. The location is terrible and the room was basic. This is my first review of any kind. Sadly it’s a bad one based on a terrible experience made by...

Nestled in the heart of the vibrant South of Market (SoMa) district, the InterContinental San Francisco offers a luxurious and unforgettable stay in the City by the Bay. My recent visit to this stunning hotel left me thoroughly impressed, as every aspect of my experience exceeded my expectations. From the moment I stepped into the grand lobby, I was greeted by an atmosphere of elegance and sophistication. The contemporary design, with its sleek lines and sophisticated furnishings, immediately set the tone for a memorable stay. The lobby's soaring ceilings and expansive windows flooded the space with natural light, creating a welcoming ambiance that instantly put me at ease. Upon check-in, I was greeted by the friendly and professional staff, who went above and beyond to ensure that my stay was nothing short of perfect. Their attention to detail and commitment to customer service were evident throughout my time at the hotel, from the seamless check-in process to the personalized recommendations for exploring the city. My room at the InterContinental San Francisco was nothing short of luxurious. The spacious layout, modern decor, and plush furnishings created a tranquil retreat in the heart of the bustling city. Floor-to-ceiling windows offered breathtaking views of the iconic San Francisco skyline, including landmarks like the Transamerica Pyramid and Coit Tower, while state-of-the-art amenities such as a flat-screen TV, Nespresso coffee machine, and luxurious bathrobes added to the comfort and convenience of my stay. One of the highlights of my visit was dining at the hotel's Michelin-starred restaurant, Luce. Led by Executive Chef Daniel Corey, Luce offers an exquisite dining experience that celebrates the flavors of Northern California. From the impeccable service to the innovative seasonal dishes crafted from locally sourced ingredients, every aspect of my dining experience exceeded my expectations and left me craving more. In addition to its luxurious accommodations and world-class dining options, the InterContinental San Francisco also offers a range of amenities designed to enhance the guest experience. The hotel's state-of-the-art fitness center, indoor lap pool, and full-service spa provide ample opportunities for relaxation and rejuvenation, while the concierge desk is on hand to assist with any requests or inquiries. Overall, my stay at the InterContinental San Francisco was nothing short of exceptional. From its stunning design and luxurious accommodations to its impeccable service and unparalleled amenities, the hotel offers a truly unforgettable experience for discerning travelers. Whether you're visiting San Francisco for business or leisure, the InterContinental San Francisco is the perfect choice for a memorable stay in the heart...