Four Seasons Hotel San Francisco — Hotel in San Francisco

We booked our stay at the Four Seasons San Francisco through American Express Fine Hotels & Resorts, primarily for its location in the Financial District and the benefits included with FHR. Check-in was seamless—valet and front desk staff were friendly and professional. The room itself was fine, nothing extraordinary, but met expectations for a short city stay.

After a pleasant dinner out, we returned to the hotel looking forward to a relaxing nightcap. We headed to the MKT Restaurant & Bar, hoping to enjoy a drink at the bar. Unfortunately, that experience took a sharp turn. Upon approaching the bar, I attempted to get the attention of the bartender, who clearly saw me but ignored me. Thinking it may have been unintentional, I moved to the other end of the bar. Shockingly, the same bartender walked right past me to serve a couple who had just arrived, deliberately bypassing me again.

Frustrated and feeling completely disregarded, we decided to leave and head back to our room. I was so disappointed and unsettled by the experience that I couldn’t sleep. Around midnight, I called the front desk and asked to speak to the Food and Beverage Manager. She was extremely apologetic, expressed genuine concern, and offered to send cocktails to our room as a gesture of goodwill. We declined. She then offered a complimentary bottle of wine, which we also declined as we had just returned from Napa and already had a case in the room. A third offer of complimentary breakfast was unnecessary, as we already had a $70 breakfast credit through Amex FHR. We appreciated her effort, but chose to say goodnight and try to put the experience behind us.

The next morning, before checking out, we decided to give the MKT Restaurant & Bar another try—this time for breakfast. The difference was immediate and striking. As soon as the hostess took our room number, her demeanor shifted and we were warmly welcomed and led to what she described as "the best table in the house" with a stunning view. Our server came over shortly after and proactively apologized for the previous night’s treatment, which we hadn’t even mentioned yet.

During breakfast, I noticed my napkin was stained and quietly grabbed a clean one from a nearby table. A staff member quickly approached and said, “I’ll take care of that.” It was Johan, the Director of Food and Beverage. He personally apologized once again for the poor service at the bar and expressed sincere regret over our experience. He handled the situation with professionalism and empathy, which helped mend the negative impression left the night before.

In the end, the team at MKT did make a concerted effort to recover from the service lapse, and we appreciated their acknowledgment and follow-through. However, the initial experience—especially being ignored so blatantly—left a lasting mark on what could have been an otherwise...

We booked our stay at the Four Seasons San Francisco through American Express Fine Hotels & Resorts, primarily for its location in the Financial District and the benefits included with FHR. Check-in was seamless—valet and front desk staff were friendly and professional. The room itself was fine, nothing extraordinary, but met expectations for a short city stay.||After a pleasant dinner out, we returned to the hotel looking forward to a relaxing nightcap. We headed to the MKT Restaurant & Bar, hoping to enjoy a drink at the bar. Unfortunately, that experience took a sharp turn. Upon approaching the bar, I attempted to get the attention of the bartender, who clearly saw me but ignored me. Thinking it may have been unintentional, I moved to the other end of the bar. Shockingly, the same bartender walked right past me to serve a couple who had just arrived, deliberately bypassing me again.||Frustrated and feeling completely disregarded, we decided to leave and head back to our room. I was so disappointed and unsettled by the experience that I couldn’t sleep. Around midnight, I called the front desk and asked to speak to the Food and Beverage Manager. She was extremely apologetic, expressed genuine concern, and offered to send cocktails to our room as a gesture of goodwill. We declined. She then offered a complimentary bottle of wine, which we also declined as we had just returned from Napa and already had a case in the room. A third offer of complimentary breakfast was unnecessary, as we already had a $70 breakfast credit through Amex FHR. We appreciated her effort, but chose to say goodnight and try to put the experience behind us.||The next morning, before checking out, we decided to give the MKT Restaurant & Bar another try—this time for breakfast. The difference was immediate and striking. As soon as the hostess took our room number, her demeanor shifted and we were warmly welcomed and led to what she described as "the best table in the house" with a stunning view. Our server came over shortly after and proactively apologized for the previous night’s treatment, which we hadn’t even mentioned yet.||During breakfast, I noticed my napkin was stained and quietly grabbed a clean one from a nearby table. A staff member quickly approached and said, “I’ll take care of that.” It was Johan, the Director of Food and Beverage. He personally apologized once again for the poor service at the bar and expressed sincere regret over our experience. He handled the situation with professionalism and empathy, which helped mend the negative impression left the night before.||In the end, the team at MKT did make a concerted effort to recover from the service lapse, and we appreciated their acknowledgment and follow-through. However, the initial experience—especially being ignored so blatantly—left a lasting mark on what could have been an otherwise...

I recently stayed at the Four Seasons Hotel San Francisco and it was an exceptional experience from start to finish. The hotel immediately impresses you with its refined but welcoming atmosphere. The lobby is elegant and calm, filled with natural light and tasteful décor, and the staff at the front desk greet you warmly and handle check in efficiently. From the very first interaction, you feel like you are being looked after.

The location could not be better. Right in the heart of downtown, the hotel is steps from Union Square, the Yerba Buena Gardens, the Museum of Modern Art, and some of the city’s best restaurants and shops. Public transportation is right outside, and it is easy to walk to the waterfront or catch a cable car to other parts of the city. It is the perfect home base whether you are visiting for business or sightseeing.

My room was spacious, quiet, and beautifully appointed. The bed was incredibly comfortable with crisp linens and plenty of pillows, and the bathroom felt like a personal spa with a deep soaking tub, separate shower, and high quality toiletries. Floor to ceiling windows offered great views of the city, which made both mornings and evenings feel special. Thoughtful touches like a Nespresso machine, ample storage space, and discreet housekeeping service added to the sense of luxury and ease.

The amenities at the Four Seasons San Francisco take the stay to another level. Guests have access to the Equinox sports club, which is one of the most impressive fitness facilities I have ever seen in a hotel, complete with a full gym, pool, and spa services. It is rare to find such a comprehensive wellness offering right on site.

Dining at the hotel was also excellent. The on site restaurant serves fresh, inventive California cuisine with attentive service and a relaxed, stylish atmosphere. Breakfast was a standout with both healthy and indulgent options prepared perfectly. The lounge was a great spot for a cocktail in the evening before heading out into the city, and room service maintained the same high standard of quality and presentation.

What truly sets the Four Seasons San Francisco apart is the service. Every staff member I interacted with was professional, friendly, and genuinely seemed to care about making the stay memorable. Small details like remembering my name, offering local tips, and anticipating needs before I asked made me feel valued as a guest.

Overall, the Four Seasons Hotel San Francisco delivers on every level. It combines an unbeatable location, luxurious rooms, world class amenities, and impeccable service into one seamless experience. Whether you are traveling for business, a special occasion, or just to enjoy San Francisco in comfort, this hotel is an outstanding choice and I would not...