Mancini's Sleepworld San Rafael — Hotel in San Rafael

My wife and I had purchased an Aireloom Bay Amargosa extra firm mattress back at the end of May. Jason Dunn assisted us. We have shopped locally for mattresses before and have been underwhelmed to say the least. Lack of customer service, not standing behind the product, etc. This experience was by far, heads and tails above the rest! Recently (last Friday) my wife had mentioned the mattress was a bit too firm. I called Mancini's and spoke with Joshua. He said we were well under our 120 day exchange and it would be no problem at all. We stopped by, went through testing the other mattress, did the paperwork and by that Sunday (two days) we had a new mattress delivered. We were given a two hour delivery window, but the delivery guys showed up 20 minutes prior to the start of the window (we were pretty surprised!). The delivery folks were very professional, courteous and efficient, taking care of everything in less than 15 minutes. I spoke with Jason today (Monday) and he said there was a small refund coming between the two mattresses and it was a simple call by him to admin. to handle. We have to say, again, our experience was extremely favorable and would highly recommend this store, Jason (Manager) and his staff! We will definitely use them again...

We had a great shopping experience here today! After having shopped around at a few brand name stores this weekend - and doing extensive searches online - I convinced my husband that we should make this one last trip to see what Mancinis had to offer before committing to a big purchase....and we are both so glad we did! From the moment we walked in, it was clear Jason knew his inventory, and could also speak to other brands not carried by them currently. He gave us some very honest feedback and evaluation of what we were looking for, and even recognized us from our last purchase we made with him over 7 years ago! He explained why we may be no longer happy with what we purchased before, and gave us suggestions of what to try this time around. He was very patient and gave us space to try multiple things out, all the while being available to answer our questions confidently and thoroughly. Thank you so much, Jason for helping us make a choice that we feel comfortable with! We will definitely be back the next time we are in the market and hope to see...

My husband and I worked with Alex when we purchased our mattresses and adjustable bases. He was so helpful in answering our questions and helping us find, not only the right mattress fit but also the right financial solution for our situation. We walked out of there feeling we had been well cared for and that Alex had our best interest in mind - which was proven, yet again, months later when I needed to contact Alex regarding the layaway portion of our purchase. Alex was personable, helpful and caring and was able to help resolve the situation quickly - and all done friendly, caring attitude. In this day and age, we have become accustomed to lack of service in every industry, but how wonderful it was to find Alex, who loves his job, loves the company he works for and wants to take good care of his customers based on their needs. Thank you , Alex! And thank you, Mancini's for giving Alex an...