Ocotillo Springs Resort — Hotel in Santa Clara

This is a beautiful home in a cool location! It is managed by a larger property management company, and the place is super new. We stayed in building 65. It seems to have a lot of kinks to work out, as it was advertised to have two rooms of 2x double full bunk beds, when it only had one. Management brought over four blow up mattresses and bedding for us to make due with, due to the false advertising. They did not however blow up the mattresses, and left it to us to make room. Space was tight after prepping those extra beds.

The cleaning was not complete at 4 pm. Which was our check in time, and there were numerous other issues that have yet to be worked out. It was super hot on the second floor, which is where the majority of beds are, so management expressed intent to bring a portable ac unit in. The pool controls were not working, which even the manager couldn't figure out when he was here in person. So...staying here has been somewhat of a hassel for the first 24 hours, but the verdict is out on the rest of our stay. I will update this post once we see how all of these issues are addressed by management.

The management brought a portable a/c unit, which cooled one of four upstairs rooms, so three remained hot. We tried rotating the location and keeping doors open, but it did not seem to make much of a difference. In fact, the thermostat remained above 79 the whole of the day.

The management team also did not fix the hot tub controls, and were unresponsive to all of these issues after close of business on Friday. It was a rough weekend. I was told by the person in the office Friday evening, that I would be contacted by a manger the following day, but never heard back from them as of Sunday afternoon.

Ultimately, this is a nice looking property that is poorly managed. I am very dissatisfied with management's lack of attention to major issues with the property, after several attempts to reach out to them over...

We did not have a good experience. Our rating would be 0 stars. From the time we arrived to the time we left and even after returning home from what should have been a wonderful restful fun adventurous extended weekend. We rented with Red Sands after doing our research. We liked what you offered. We checked into a unit (67) that needs a real good clean from top to bottom. The floors need to be cleaned, the sliding glass doors need to be cleaned, spiderwebs and cobwebs,  and the few kitchen items we used needed to be cleaned prior to use. The dishwasher is in need of repair. These issues could have easily been avoided if the 5 star checklist you say you have would have been followed. The main issue came when we found the controller that controlled the pool and spa was broken (the main reason we stayed at this unit(67) private pool and spa). We were unable to use the pool and hot tub for 2 1/2 days. Both Propane tanks were empty. We dealt with problems and issues 4 out of the 5 days we stayed with you. Unnecessary problems and issues. The controller should have been replaced before the unit was allowed to be rented. Propane tanks should have been full upon check in. What an unpleasant stay and unpleasant experience, none of which should...

Beautiful spot, great location. Walking distance to Harmons, great walking and bike trails are nearby as well. The pool is great, especially for small children. It has a large shallow pad in the main pool, along with an additional kiddie pool. Big rock slide with a little waterfall. The units are nice inside, and the patios are very cute, some of the hotubs or bbqs. The location is gorgeous with red rock views. You can walk to the lava trail by the golf course, which is just stunning. It feels like you are in Hawaii. You are less than 15 minutes away from old town and Main Street. There are tons of food options about 10-15 minutes away. You can take Snow Canyon Pkwy, which is a stunning drive or take quicker back roads. We usually stay at Estancia but wanted to try this side of town. They honestly both have great things and would be happy at either. The pool is bigger at Estansia, but we love this location, we are at Harmons every day...