Blue Gate Garden Inn & Conference Center — Hotel in Shipshewana

On April 12th, laye in the evening, I planned this trip which included a two night stay along with theatre tickets, dinner tickets , and a carriage ride to celebrate my cousins 75th birthday. Her birthday is April 21, and I planned the trip to arrive April 21 and leave April 23. I did this late in the evening 2 days before I started traveling and didn't look at the confirmation because I was tired. I was without internet service for several days (I was traveling). On Wednesday, April 20 I was able to check email and was shocked to see the hotel had charged me for a no show. Apparently I had mistakenly booked the stay for April 19. When I called the hotel to explain the mistake they were more than happy to make the excorrect reservation but were NOT WILLING TO REFUND THE NOSHOW CHARGE OR APPLY IT TO THE ACTUAL STAY 2 DAYS LATER. In fact, the woman was extremely rude, and actually hung up on me. When I arrived at the hotel today, April 21, for our arranged stay I asked to speak to a manager . I was referred to a man who apparently is a "manage in training". I explained the situation and he went back into a room to supposedly talk to the real manager . When he came back, he CHASTISED me for not checking my email and looking at the confirmation. (I had explained to him that I was unable due to travel). I apologized and asked if there wasn't something he could do. I asked if the hotel had been sold out. He said he could not tell me if the hotel had been sold out on the 19th, but he did say that it was unlikely . He again chastised me a couple more times for not looking at my email confirm. I admitted that I was at fault for not doing so, but given the circumstances was hoping he could somehow see his way to helping me with the no show charge . His reason for not offering any type of accommodation was that he was just following "their policy " Finally he did offer to help. He was willing to give me 2 dinner vouchers FOR THE NEXT TIME WE CAME. I gave up. I have been in the lodging industry for 20 years and have traveled more than most . I have never seen such a blatant case of poor customer service and lack of compassion for a client / guest. I WOULD WARN ANYONE CONSIDERING A STAY HERE AT THE BLUE GATE GARDEN INN TO RECONSIDER. THE INTEREST OF THE MANAGEMENT APPEARS ONLY TO MAKE MONEY, WITH NO COMPASSION OR WILLINGNESS TO DO RIGHT FOR THEIR GUESTS. I would leave and go to another hotel, but they would charge me again for no service, so now we are stuck here for 2 nights. So much for a Happy 75th...

I rarely write a review but believe I need to save other people the FRUSTRATION I felt from staying here!!!! This was the second time we decided to stay here. The first time we stayed we were kept awake half the night due to the noise coming from the room above us early into the morning hours. Due to its convenient location next door to the Blue Gate Theater we decided to give it a second chance. BIG MISTAKE!! First of all we booked our room for March 17, 2023 back in September of 2022. We specifically asked for a 3rd floor room near an elevator (My husband has trouble walking long distances). So yesterday we arrive @ 12:30pm & are told our room is not ready Ok No Biggie @ this point. So we go have lunch & come back around 2pm. We are told once again our room is not ready still No Big Deal until we see numerous other people come in between 2-2:57 & every single person is given a room while we are sitting in the lobby still waiting for our room. At 2:57 I once again ask if our room is ready & am FINALLY told yes you are on the second floor halfway down. By this time I’m Super Upset but ask them nicely what I can do differently next time so we can have a 3rd floor room near an Elevator as requested way back in September (due to the noise on the other two floors) & was told there’s nothing you could’ve done all of the rooms are the same. SO WHY DID WE HAVE TO WAIT IN THE LOBBY WHILE EVERYONE ELSE WAS BEING GIVEN A ROOM & IT SAYS WHEN YOU CHECK IN THE NIGHT BEFORE ROOMS ARE ON A FIRST COME FIRST SERVE BASIS WE WERE LITERALLY ONE OF THE FIRST PEOPLE THERE!! Only shoutout I have is to MARY who was kind enough finally (after we had already talked to 3 other desk associates) to switch us to a room on the second floor near the elevator Thank You 🙏 We then went to the pool area & when we were done the towels we used to dry off smelled disgusting 🤢 Same with the sheets & blankets in our room 🤢 Had it not been so late after our concert & freezing cold out I would’ve seriously considered leaving & driving home. Then we get to the breakfast buffet No Bacon, Scrambled Eggs were tasteless & there was only one lady working the grill for the omelettes the morning after a concert night. We will never be booking here again!! The Farmstead Inn just down the road from here is WAY BETTER. Don’t be fooled by its convenience to the Theater. For the Money We Spent I was Highly Disappointed in the Stay & the Way they treat their Hotel...

We have stayed at your inn many times in the past decades and always have had a good experience. This time not so much. We did a spur of the moment trip to see the Neil Diamond tribute, we have to plan last minute due to my recent pancreatic cancer and never know when a good few days will be. Since traveling is becoming more rare we splurged and got a nice suite. We stayed 2 nights, Thursday 6/26 was fine, but Friday there was someone in the room above our room #135. They arrived about 4pm and we heard what we thought were kids running and jumping off of bed/furniture. After a few hours they must have left for dinner, as it was quiet. Then they returned, and it actually got worse, the jumping and running. The vibrations were quite loud. We assumed they would go to bed around 10-11, and it would get quiet, but it did not. It continued to about 2am, then started back up around 7am. I am not exaggerating, it sounded like someone was racing around and jumping onto the floor, and also heard dropping of heavy items on the floor. We called the front desk twice, once with no answer, then the second time got a hold of someone but nothing changed. This really put a damper on our special two days in a suite for the first time. I believe it was one person, maybe someone that was mentally challenged that did not know better ? I realize this is really out of your control, but thought you should know. I am curious if others on his floor or adjacent rooms said anything to you as well. We requested a top floor room, but one must not have been available.|Ref Folio: 343964-0|I sent this to the front desk shortly after our stay, worker responded that she would forward to manger(s), never heard a word back...