Days Inn & Suites by Wyndham South Gate — Hotel in South Gate

Made a reservation for 2 rooms, 2 queen beds for my wife, 4 children and one senior. It started when we showed up at the window and the service rep Letty Lopez told us to come back in 10 to 15 minutes due to the shift change, we waited with no issues. We came back 30 minutes later and mentioned that we had a reservation made online, we gave her my name and she said for a second time to go back in 10 to 15 minutes because the reservation was not showing yet. Once we came back she processed and gave us two rooms. Once my family and I got to the rooms as soon as we open the door both rooms had a very strong non pleasant odor but again we can live with that. Secondly as soon as we started putting our things down and preparing to get in to bed we notice a big stain that looked like blood on one of the sheets. Most of all 9 pillows sheets from both rooms had stains, one looking like saliva or other mucus type including long hairs and some short and very curly. The worst part was when I asked the front desk clerk if it was possible to get clean sheets and pillow covers, her response was “I don’t have any and besides that there is no one here to go changed them” I then asked what other options we had and she Letty said “ I can switch your rooms” I asked if it was possible for me to look at the rooms before we decide to move but she did not allowed us, She said that we needed to be out of the other rooms and we couldn’t chose the cleaner sheets. I went back to the rooms got my family and went back to the lobby to restart the process on the new rooms. At that point I asked her if the other new rooms were in the same condition if I was able to get a refund right away that way I can use that money to go somewhere else and she told me that it would be an issue since refunds that’s time. I expressed my concerns for the health of my family during this pandemic and when I said that she responded “I’m sorry but that is not my problem, I don’t deal with sheets or the maintenance of the rooms. If you want I can check you out now (11:20pm) but I truly don’t care as I said it’s not my problem. I asked for a mngr and or information of where I can speck with a manager and she said I don’t have that information, should I checked you out now” I ended staying, the second rooms were worst but with no other options considering the time and the refund issue. I took photos but I don’t think I can...

Hotel was very old and outdated. Furniture was worn and you could really see the years on it. The beds were comfy. The location was nice, gas station, fast food, sit down restaurants and target all within walking distance. The area felt safe. Pool was still closed, 'because of covid" it was really small and looked extremely neglected. The worst part of this place was the cleanliness!!! It was dirty. The chairs on the room had cloth seats and they were stained and gross. If you have those types of chairs, they need to be shampooed and cleaned regularly! The floors in the room are "hard wood" and when walking around barefoot, like my 3 year old your feet turn black. Which means its not just dust its the fact that they arent mopped properly. The bathroom corners, around the tub and door had a thick gunk build up, again, somethig fixed with a proper clean after every stay. The wall by the bed was very dirty and you could see many previous guests dirt on the wall. I reached under the desk to open the drawer and instead grabbed the lip above the drawer handle and it was slimy..felt greasy. Overall a 0/10 for being clean. They charged us $140 at check in. When we checked out and recieved our receipt it said $114. We paid cash. So we had to speak to someone to receive the rest of our cash back. They gave a story about how much rooms ususlly are and that it was the computers fault for the discrepancy! Seems like a great way to make extra money charging $140 for a $114 room and pocketing the rest. I will say they had no problem giving the money back. The grab and go breakfast was a granola bar ,coffee, tea and a couple juice box options. Not even worth walking to the office for. Overall i was very disappointed in the room. I don't reccomend...

This was by far the worst hotel experience of my life.

I called ahead and was told a king room was available. When I arrived minutes later, I was told only a small queen room was left. The front desk was slow, unhelpful, and completely disorganized. I showed proof of my call — they didn’t care.

The room itself was a lower than expected: less clean bathroom and the setup looked thrown together dining table in room.

But the real nightmare came when we tried to turn on the AC on a hot summer night — it was completely broken. When I went to the desk for help, I was told “someone will look tomorrow.” I needed it that night, not tomorrow. Their only “solution” was: leave the hotel and find another place. Imagine being stranded in a new city at 8 pm and being told that by the staff.

The property manager, when contacted through the desk staff, was no better. Instead of apologizing or offering any real solution, the message passed along was blunt and dismissive: “You can leave if you want, we’ll refund you.” No professionalism, no accountability, and zero concern for customers. Even getting proof of the refund was a struggle — the staff didn’t even know to how to share info in print it until I demanded it and explain when when I will get refund and how??? I have asked to get proof.

This property is a disgrace to the Wyndham brand. The service is unprofessional, careless, and outright disrespectful. They waste your time, give false information, and treat customers like they don’t matter. If there were an option for negative stars, I would give...