Mattress Firm Spartanburg Clearance — Hotel in Spartanburg

I have never been shammed light mattress firm did us. We ordered our bed to be delivered and when it came it was a reconditioned mattress that had been used and had a tag saying that it had been reconditioned for resale. We called the store back and had a heated exchange over paying $1600 for a used mattress and they did not know what we were talking about or so they say. I actually threatened a lawsuit before they decided to come and pick up that use mattress and deliver a brand new mattress which did not seem the same quality of the one we picked in the store but they assured us it was. I think this store tends to take advantage of uneducated shoppers looking for a good deal on a mattress combination. I fortunately always inspect something that I am going to spend a lot of my life on and went off like a firecracker until we got a new mattress delivered. They even took my really nice clean mattress and Box Spring is that we had purchased from Brown's furniture that had lasted 10 years. I wouldn't be surprised if it ended up in some unsuspecting elderly person's home sold as a new mattress to them my advice is to avoid mattress firm at all cost or inspect the bed or mattress tags when it is delivered to your home. So sad that this actually goes on with companies in this day and time buyers be warned. This is the 1st extreme Review that I have...

I decided to stop in this store to "window shop" for a mattress for myself and had the extreme pleasure of meeting Trevor. He was an exceptional individual! This was my 4th store that I stopped in after doing extensive research for this type of large purchase. Trevor listened to what I was looking for. He listened to what I'd already researched and asked me the appropriate questions. There was no pressure. No "Sales-y" pushiness; and he had a great attitude and positive personality even after i literally laid on EVERY SINGLE TYPE of mattress in his store. I was finally ready to make a purchase. I left there feeling like i made such a great decision; not only for my purchase, but also just for stopping in THIS store to purchase my mattress. He took the time to explain everything to me as well as answer all of my questions. I am so excited for my delivery . I was just as excited to take the time and write this review for this awesome young man that certainly has a customer for life for any of my bedding needs. Kudos, Mattress Firm for finding this gem to...

I did not have a positive experience with the delivery of the mattress. I paid the $59 to have it delivered and to haul off the old mattress. I specifically asked that they call 20 minutes prior to arriving and was assured they would do so. As I pull up to my house which was 5 minutes from the time they called, they were pulling away and had already dropped off the mattress without hauling off the old one. I immediately called Matt to see if they could circle back around because they were still on my street, I could see the truck as I was talking to Matt over the phone. Matt was not empathetic at all and basically told me it was my fault. They would not even turn around when they were just 2 minutes down the street. I could understand if they had already pulled out of my neighborhood, but they were literally 3 houses down when I was talking with Matt. Because of Matt's condescending tone and lack of care with the situation, I will never purchase from...