Courtyard by Marriott St. Louis West County — Hotel in Town and Country

I rank this Courtyard in the bottom 10% of all the courtyards I have been to, at least in the US.

No one specific egregious harm was done, it's just a series of disappointments and poor service and decisions.

1. Front desk clerk ignored me for 10 minutes while waiting on a customer standing there trying to change their room. She could have at least acknowledged me or smiled and told me she would be right with me but she literally just ignored me and didn't look at me for 10 minutes while chit-chatting with the other customer about changing her room
2. I am lifetime Platinum member and have a standing request for a room on the top floor and here I got the second floor. Out of four. Guess they couldn't be bothered even for long-term high status members. 3)The room design is bizarre in the extreme. I think they were going for modern but for instance when you open the bathroom door it virtually smashes into the toilet and you have to do-si-do to close the door and go to the bathroom. And there is no trash can in the bathroom. In the bathroom! Is there any other room or location in a hotel room where you need a trash can more?
3. As a premium member I usually at least get a couple of free waters plus a free breakfast. Here they offer you $10 towards breakfast which buys you precisely nothing so I just took the points, and I guess I just have to drink the tap water, hopefully it's decent.
4. Location is quite literally in the middle of nowhere. Maybe they are building up the area but don't expect to walk anywhere or do anything close by without a car.
5. the walls are quite literally tissue-paper thin and you can hear everything that is being said in the room next to you (especially when it is a bunch of chatty women or girls that keeps really laughing and giggling). I heard their entire conversation and every one of their issues over the course of an hour until I finally called the front desk and asked...

Overall we had a nice stay. The room itself was neat and clean and we didn’t have much noise, even though we went to bed early. I saw other reviews before our stay. One said the TV was hard to see from bed - it’s on a swivel hinge on the wall. Just turn it. Saw another that said wife couldn’t wash hair because shower head didn’t have enough pressure - it is adjustable. Just change the setting. For us, the room was a little small for 3 people, and the pool was a major negative. The floor near the pool steps was so slick my daughter fell three times just trying to get in/out. The third time she scraped skin off her foot and knee and that ended our night horribly. When we went to the desk for help they didn’t even have a first aid kit. She was bleeding badly. I’m pretty sure the clerk gave us the one bandage she did find from her own purse. The water was also pretty cold for a “heated” pool. There was also mildew in the corners of our shower, and no sheets or blankets for the pullout sofa. Luckily a review we read prepared us for this and we brought a blanket for our daughter. We just took the top sheet off the bed to cover the mattress, and there were plenty of pillows. It was also disappointing that the “bistro” is just basically a chintzy Starbucks kiosk with not-great coffee, and the only complementary anything was ice water at the front desk, or in-room coffee. (We never use those machines. Studies show they’re filthy.) Getting breakfast anywhere else was about a 30-60 minute wait, which almost made us late for an event. The bed was really comfortable, and there were lots of lights, outlets, and USB charging ports for electronics. The staff was friendly and helpful. Overall, it was a clean, comfortable stay, but next time we will book a place more in advance so we will have more options. This was the most decent option for $250 or less and we only booked a...

Screw these people and their hotel. All I wanted to know is if there was breakfast because I didn’t know. Every hotel almost ever offers it, seems like a reasonable question but the snobby better than me hotel clerk wanted to make sure I knew they did not offer it. I am very sorry I interrupted her day, I thought she got paid to help guests with their questions and so forth. Also last night when my husband came in he stood at the door not knowing at first what to do because we arrived later at night. The workers just stared at him as he obviously was trying to figure out the process. I guess they had more important things to do than to help a guest check in, and upon finally getting in the door being treated like it’s an interrogation is something I do not understand. You do not need to know why I am there, where I’m coming from or where I am going. Small talk is fine but I don’t need to be treated like a suspect. All in all whoever does the hiring here apparently likes smug personality. They made us feel incredibly uncomfortable. I would like to personally apologize that we had to make them do their job for a whole minute or two. I am a member of the hotel club so I will most likely be staying again at a different branch, and I hope that the welcome is more warming and inviting. It may not seem important but you have to realize as a company I have plenty of other choices. I am 100 percent that other people have had the same experience. As a business owner I know that each customer is potentially worth 10 sometimes 30k or more a year in revenue. Lose enough of that and you...