Bluegreen Vacations Christmas Mountain Village, an Ascend Collection Resort — Hotel in Town of Dellona

The check-in was horrible. We had to go 3 different places to complete checkin. First was in town, about 20 minutes away. The second was the resort checkin desk and then the concierge desk to complete checkin. The whole process took almost an hour.... To check in. As I stood there being treated horribly, I was watching. Another woman was in the building prior to our arrival who was clearly irritated. An employee emerged from the back after about 10 minutes after we had been there with a stack of DVDs and his personal cell phone and asked her if the movies were OK. She was less than thrilled with them and responded with a sarcastic 'fantastic' She was not allowed to see or choose what she wanted. She got whatever HE chooses. After she left he immediately went on his personal cell phone for the duration of our check in. The front desk staff was unprofessional and rude. I was treated so poorly and disrespectfully. I was very frustrated after dealing with them. We received absolutely no information about our stay. Just handed keys and a useless map. I kept asking myself, is this real? On our way to try to the resort we got lost. I called three times with no answer. I told the man at checkin. As he said the phones must not be working a phone started ringing. The lights were flashing and a very faint ring. I pointed to it and said, your ringer is not on. He wasn't thrilled I pointed that out. Not one of the three people (who were not doing anything) would acknowledge them.

It is impossible to get around at night. No signs or lights. The roads are in terrible condition with pot holes and broken pavement. Our unit was less than pleasing. The couch was stained and visibly dirty, we wouldnt even sit on it until we put a sheet down. The doors were dirty. There were a couple large spiders and webs and other insects inside. One of the shower curtains was melted on the top. The other bathroom had a terrible odor. The window blinds in both bedrooms were broken. We were there for 4 days, we did not have a working tv that whole time. Every picture in the unit had googly eyes stuck to it. The beds were comfortable but very noisy. Everytime I or my husband rolled over I was awoken because the bed was so noisy.

We got in late and had not eaten. The restaurant was closed and there is no place to buy food or have it delivered. There is also no place to get breakfast.

There is an indoor pool, the pool area itself is decent. The main waterslide and the toddler slide was broken. I did like that the pool has a little kid side. It had shallow water and a seesaw. The sauna was also out of service.

This property is mainly a timeshare sales property. They have a large building dedicated simply to selling timeshares. THAT was a nightmare. At check in the concierge said some odd things. It then came out that unless you already own a timeshare there, they send you to these horrible presentations. Two plus hours. It is the worst sales presentation I have ever had the displeasure of attending. The first person you are stuck with, pretends to be your family/cousin. She is a terrible actress and it came complete with fake crying and guilt. On our way into the building for this sales pitch, This horrible man was sitting with an elderly couple. I heard him start to raise his voice so I turned to look. He started yelling at them!! I dont know what the elderly couple said to him but he was yelling at them in response. It was extremely condecending and plain predatory. Those poor elderly people were clearly being bullied and preyed upon. I am so ashamed for the way these...

This was an August stay with friends, staying in a Townhomes Cabin. I’ve been owning timeshares (plural) and doing timeshare vacations through RCI since 2006, across the US and in Europe. I’ve stayed in all the major names and in stand alone resorts. I found this Blue Green Resort to be tired, poorly furnished with VERY uncomfortable furniture. ||As I’ve read Christmas Mtn Village opened in 1985, acquired by Blue Green in 2014. I found the current 40-year-old rustic faux hunter-cabin-tree.branch furniture and design style to VERY dated and very tired. It presents to me now (40++ years after it was designed on paper, built and then opened in 1985) to be today a Class C resort at best. I feel the poor cabin furniture makes it a Class C minus resort; the furniture style is very dated and of POOR quality. I feel it is the poorest quality/design of any Blue Green resort I’ve stayed in. Of course you may like living in 1985, in 1970’s designed space and furniture; but I more enjoy staying at better designed and better furnished updated resorts in 2025. || I found the sofa, dining table chairs, kitchen counter chairs (the same as the table) to be painfully uncomfortable. A brand-new wing back chair in the living room was comfortable BUT it had no table or lamp next to it so you couldn’t read at night at all. The cabin presented as a very bizarre furniture set-up: just a chair next to a wall all by itself with no side table od lamp. The TV was wall-attached above the fireplace BUT the sofa faced the wall in back of the wing chair, and the wing chair faced the windows in back of the sofa; NOTHING YOU COULD SIT ON faced the TV, so siting on the sofa, twisting to watch TV, had the wood back-struts and wood arm-struts digging into your body; VERY uncomfortable. Very Poorly Designed! This presented as furniture placement by Hellen Kellar and furniture designed by a space alien that does not sit like human beings do. The TV could’ve been wall-attached on the wall behind the wing backed chair which wall the sofa actually faced, and the wing backed chair could be moved around to face the TV wall for watching the TV – and everyone would be comfortable; but it wasn’t designed this way.||I found the straight back dining chairs to have a front lower wood struct between the front legs (a faux wood branch) that banged into the back of your ankle-area in the Achillies tendon area every time you pulled the chair forward to sit at table. TERRIBLE, and hurtful. And, the tall straight back on the chair was angled forward ever so slightly so siting on the chair was uncomfortable. The use and stocking of the kitchen cabinets in the TINY kitchen was poorly done and poorly designed for ease of use. The dishwasher worked well and the beds were comfortable. ||Unfortunately, this Blue Green resort charges RCI exchange guests a resort fee BAD IN ITSELF, but they had the audacity to charge the same full fee when the major indoor pool and outdoor spa were closed for repair/resurfacing. This resort/amenity fee should’ve been pro-rated!||I will also say that all my contacts and conversations with staff: registration, sales presentation, etc. were A+. I found all the staff to be some of the best and friendliest I’ve encountered in my US timeshare travels...

Everyone in person was super friendly but over the phone I only experienced insane rudeness. We rented a two bed two bath cabin. They barely have what you need to make spaghetti in the kitchen. Beds are ok but no additional blankets or linen. Sofa is hard as a rock with only one throw pillow. Most everything is run down and cheap. The blinds in every room are broken and dirty looking and definitely don’t block out the sun.

We played mini golf and talk about a hazard! The bricks that line each hole are (without joke) all falling off. Please be careful and don’t step on them or trip on them. The game room is beyond lame and the games you can check out on your own is very limited, unorganized and disappointing.

The pool is heated but still so cold that my 5yo had purple lips after only fifteen minutes of water play. The jacuzzi was barely warm enough to be outside and was at least a foot low.

The pool bathrooms are kind of gross and the people who were there left bras and underwear out on the floor with wet towels everywhere. Don’t plan on using those showers either as they are pretty nasty. I don’t even want to talk about the floor. Oh and the big slide in the pool is only a few hours a week.

We came as part of a sales pitch for to buy into the property. Man. What a joke. I wouldn’t touch this place if someone gifted the timeshare to me. And, if you are thinking about Bluegreen vacations, definitely do your research as your will find more horrible reviews like, if you buy in, you can’t ever find anywhere to stay with your points bc it’s always sold out. My feeling is, if they had to push so hard to get you to buy, by offering tons of freebies and incentives, something must be wrong with the program. A good program sells itself. This is not one of them.

Maybe this place is hopping in the summer but we are definitely not coming back and don’t advise this place as a place for your vacation. There are so many other places to stay with such better incentives, perks and amenities.

One nice perk, which we thought about doing but, is you can rent a a Christmas tree for the time off your stay for $25.

I really wanted to enjoy my time here. I thought Wisconsins would be more friendly and welcoming but yeah, I was definitely wrong about that! It feels likes an overrun tourist trap and nobody who works here likes it. Oh well.

And for reference, I’ve stayed at other timeshare resorts before that were exponentially better. Maybe I expected too much from this place hence my...