Comfort Inn Syosset-Long Island — Hotel in Town of Oyster Bay

VERY VERY POOR SERVICE - BAD TREATMENT TO GUESTS We booked this hotel for 5 nights March 17 - 21. Upon booking, we used a credit card to hold the room however when we got to the hotel we used another credit card to pay as the original card was locked due to overseas travel. Payment went through and all was okay. On the third night of our stay, coming in from our mother's funeral after 1a.m. only to find out that we were lock out of our room. Upon investigating at the front desk we were told by John P the agent on duty that we didn't pay and hence the reason why we were locked out of the room. We tried to tell John P this have to be a mistake, why would he think we would have given access to the room in the first place and ask him to check his records. John P refuses to check his records and insisted to bill our credit card a second time, we refused and proceeded to show John P our bank statement showing clearly the hotel name (comfort inn )where we were charged. By this time almost 2a.m. we were still in the lobby begging John P to let us back in our room. Our 15 year old daughter was soo tired and wanted to get some rest after going through the ordeal of attending her grandma's funeral. John P began to shouting at us and telling us to leave his hotel in the most embarrassing way. We asked him to allow us back in the room so we can take our stuff from the room and even then John P refuse to allow us to get our stuff. Can anyone imagine how we felt after going through a day of mourning???. After a long plea and without success and John P shouting at us and telling us to shut our mouths, we proceed to call the police. It was after we called the police that John P gave us access to the room. The police came and we explained why we had to call.

With all that embarrassment, we decided not to spend another night. The next morning we spoke to another front desk rep about the incident and told him we wanted to check out before our original date. He spoke to the manager who we were told is Brandon Werner and we checked out that morning.

Mr Brandon, to our surprise an incident of that magnitude happen at your hotel. This was again reported to the central head office where we were told you would have seen this report within 24hours, and to date, we have not received even a phone call to speak to us. Beside all the other staff members who we spoke to regarding the incident has confirmed that John P has an attitude problem and this is how he deals with customer.

Mr Brandon, you left us with no choice but to leave our heartfelt experience for others to know. Our case reference # is 11985766 and we would love to hear what you have to say to us and how you intend to move forward. We are certain that by the case number you will see our contact information. We await your response.

Additionally, the wifi connection is very poor and does not work on the 3 rd floor which you all know and pretend you don't. Every day while we were there, my husband had to work in the lobby while we paid for a room and still we were very understanding and yet to be treated...

Mediocre at best. My dad booked a hotel room for himself and my mother for several days due to a death in the family. I flew in from Arizona with my infant daughter, while my brother flew in from Massachusetts. My father’s room is on the small side (2 double beds). Apparently this hotel doesn’t believe in queen size. He went ahead and booked a larger room for my brother, my daughter and myself to spend Saturday night- in hopes him and my mother could switch to this larger room after my brother left late Sunday, ideally at not extra cost. The larger room, still only had 2 double beds. It also smelled of cigarettes and had a dehumidifier running. Ceilings were stained from old leaks and the view from this room left much to be desired. But, given the extra space, all could be tolerated if the management was able to make the switch at no charge. Management could not accommodate this at no cost, and it would have been additional money on top of an unexpected and difficult trip. In the name of just trying to keep things simple, we elected to keep the small room & check out of the larger room after the 1 night. That large room cost close to $500 for a single night, and I spoke with the manager to inform him that it smelled terribly of cigarettes, and hoped he could at least discount my dad for the single night spent in it. He was extremely rude and accused me of “all the sudden” wanting a discount after trying to move to this room and not being accommodated on price. I didn’t run down to the lobby at 10:30 the previous night to complain of a smoke smell when its something that was tolerable in comparison to a small room with a shitty view and outlets that don’t work. Really terrible look for the manager of a hotel to essentially not give a damn that a non-smoking room someone paid close to $500 for a single night smelled of cigarettes. I hate nothing more than to be told “I’m so sorry,” and then get the undeniable impression that absolutely nothing will be done about it.

Every single door slams and can be heard and felt through the whole floor. The toilets look like they belong in a baseball stadium, and the showers leave much to be desired. They have a halfway decent breakfast in the mornings but I witnessed a whole fiasco with the waffle maker take place 3 times because management purchased the cheap cooking spray. Honestly cannot recommend this place to anyone, the cost to stay here really seems...

We travel often. It’s not unusual for us to visit 30+ different states a year, so when I say this place was the worst hotel in terms of customer service, you know it’s bad. It’s been a year and a half and I still get frustrated thinking about it.

Husband was running late on his job site so he requested a late checkout. I took off to grab some lunch and ended up in traffic which put me a little behind the late checkout time. When I got to the hotel, I was told I had 5 minutes to vacate the room or I would be charged for an additional night. Fair enough. So, I rushed to the room, with my baby in tow, and started loading up the luggage cart. I was frantic, sweating, and the baby was screaming. Meanwhile, there are 5 housekeepers standing in and around the doorway—just staring at me and waiting on me to leave. When I went to push the luggage cart out of the room, a suitcase fell off the cart. They didn’t even pretend like they were going to help. So I moved around the bajillion people who were all crammed into this little space at the end of the hallway, set my baby down, and secured the suitcase to the cart. I retrieved my baby, who had crawled away at this point, go back, get the cart, and continue on my way to the elevator—all while being gawked at.

When I got downstairs, I was told that they had blocked off the front entrance to do some sort of construction. So, while still holding my child and pushing the cart with the other hand, I had to navigate down another hallway and exit out of a narrow side door. The 2 men behind the counter were engaged in a conversation, hardly acknowledged me, and certainly didn’t offer to help. The sidewalk leading from the side entrance to the front parking area is on a slight downward slope, so moving the heavy cart with one hand proved to be rather difficult. I was on the verge of tears and was starting to lose control of the cart when some random guy offered to help. He held the cart while I got my car. That simple act of kindness brought me to tears. I ended up giving this dude $50 for 2 minutes of his time and for just being nice. Maybe y’all can find him and have train your “customer service” team. They need it.

I can take 100% responsibility for being late, but I was clearly struggling and not a single team member offered to help. It was so...