Hospitality House — Hotel in Union City

Our room was clean and comfortable. The room was dated and in need of an update. With Covid and the price of construction, wouldn't count on that happening anytime soon. The staff were friendly and helpful. We talked to Lori, who was very compassionate and helpful. The location is convenient to Discovery Park and Reelfoot Lake. A China Buffet, McDonald and Applebee's was next door. The China Buffet was very good. The price was reasonable.||||This a motel, not a hotel. I prefer staying in a hotel with entrance from the hall. When we arrived the outside lights weren't on, making it difficult to get into our room. Safety issue also. Lights were on when we returned from dinner. Something about difficulty resetting auto timer. ||||Noise was an issue. A group of people seemed to be talking right outside our room. Husband had taken a sleep aide and I put in earplugs. Husband did wake up in early morning to noise and police siren. Staff had tried to quiet people down but police had to be called. No problems after they left. Not really management's fault. ||||Breakfast was provided. Basic but good. Eggs with cheese, sausage links, toast, cereal, potatoes, milk, coffee and juice. Talked to another couple at breakfast who have been coming here for 12 years. They said their room was dirty with bugs. (here say, I know) They were given another room. ||||There is an outside pool. Free WiFi. Iron and ironing board, hair dryer and...

This hotel gets two stars instead of one only because the staff was very pleasant. I feel sorry for them.||||I booked rooms for five other people on a Saturday night and felt compelled to apologize for doing so. My due dilligence in reviewing this hotel was a failure. Don't be fooled by pictures in the Gallery section of their website, Not all rooms are that attractive.||||Here's a list of memorable incidents that occurred:||||The parking lot, sidewalks, and stairwells were filthy with numerous cigarette butts scattered throughout.||||My wife and I were assigned a room with one full bed. The overwhelming aroma of tobacco smoke permeated the room which had a non-smoking sign on the door. We were allowed to switch rooms and told that a long-term resident had recently moved out.||||The next room had twin beds but also smelled like tobacco smoke. You could see daylight between the swipe card locking mechanism and the door. To use the deadbolt, you had to shake the mechanism until it could fully lock. It would take minimum effort to force entry into the room. Later that night the lock wouldn't accept our cards so the front desk clerk changed the batteries. Later the lock failed again and the midnight clerk had to manually unlock it for us. ||||When I used the shower, a hairball washed away from the drain.||||This property needs lots of work. Hopefully the owners have the means to...

This hotel gets two stars instead of one only because the staff was very pleasant. I feel sorry for them.

I booked rooms for five other people on a Sunday night and felt compelled to apologize for doing so. My due dilligence in reviewing this hotel was a failure. Don't be fooled by pictures in the Gallery section of their website, Not all rooms are that attractive.

Here's a list of memorable incidents that occurred:

The parking lot, sidewalks, and stairwells were filthy with numerous cigarette butts scattered throughout.

My wife and I were assigned a room with one full bed. The overwhelming aroma of tobacco smoke permeated the room which had a non-smoking sign on the door. We were allowed to switch rooms and told that a long-term resident had recently moved out.

The next room had twin beds but also smelled like tobacco smoke. You could see daylight between the swipe card locking mechanism and the door. To use the deadbolt, you had to shake the mechanism until it could fully lock. It would take minimum effort to force entry into the room. Later that night the lock wouldn't accept our cards so the front desk clerk changed the batteries. Later the lock failed again and the midnight clerk had to manually unlock it for us.

When I used the shower, a hairball washed away from the drain.

This property needs lots of work. Hopefully the owners have the means to...