Cascade Furniture and Mattress — Hotel in Vancouver

This is the ONLY store I will buy from in town as here I have been treated EXTREMELY well for well over the year since I bought my first special power chair from them in Feb of 2013. That chair turned out not to work for me, and they took it back with NO HASSLE after several weeks. I chose another chair which I sill have.

Since that time Amber has worked with me (with her employer's full support) to find me and my handicapped partner the furniture that has made our lives more comfortable. This has not been a simple or easy process, but between them they have done right by us and made it work. We are very happy! And on top of that our guests really love what they see and sit on!! :)

Every time I come to the store I am treated with warmth. I never feel pressured, yet I am recognized as someone who "belongs" to this "family" ~ who cares about their customers. It is not the same as being treated a certain way in the hopes that one will spend money... Between us we have built a relationship of mutual respect. This pleases me a great deal.

I HIGHLY recommend this store to anyone who wants to be treated both with respect and with understanding, while looking for the things of style which will bring comfort to their lives. For, no matter where one buys furniture, it IS an investment ~ so, why not have it be an investment of the heart AND not pay an arm and a leg for it?

I have the Stanley power recline leather couch and two different size matching power recline chairs (one custom made for me to accommodate my particular disability) with LIFETIME Warranty. I have the confidence that the warranty will be available to me should I ever need it, as this company treats its customers well enough to STAY in business while not overcharging them for the goods they are buying.

Give them a try... You surely will NOT...

I highly recommend the design option at Cascade Furniture! I searched, endlessly, for new living room furniture. I popped in to Cascade Furniture on a whim, Ryan assisted me-he is absolutely amazing-knowledgeable, helpful, kind, no pressure.

When he could tell I was unsure of what I wanted, He mentioned the design option. For about $150.00 (which is applied to any furniture purchase) their stellar designer, Jordan, came to my home and measured everything. We spoke about my likes and dislikes. A few days later, Jordan, the designer, and Ryan, in sales, presented me with a very professional presentation, with multiple options (sofa and loveseat, sectional, fabric samples and choices), for my living room.

It was everything and more, and completely exceeded my dreams and expectations.

This was, by far, the best furniture shopping experience I have ever had.

I highly recommend Ryan and Jordan!! Thank you both!!!❤️

**Update, wish I could give another 5 * review!

The warranty on these sofas are unbelievably simple and amazing.

I had a spill on my loveseat that I could not remove. I emailed my sales person, another shout out to Ryan (sales 🏅) and Jordan (design/therapist) my loveseat damage has been replaced, it's like new.

I can't recommend this company enough!!!

Thank you for amazing service! I'll see you soon to purchase a new chair, to complete my living...

The first time into this store years ago was a very pleasant surprise and enjoyable. We were looking for a couch for our newly remodeled home. As we browsed through the store we were comparing the products they carry as well as the customer service. Everyone that offered to assist us seemed to have an attitude of courtesy, interest in what we were looking for and a“non-pressure” commitment. After we left the store we continued to view prices and other stores in the Vancouver area. It was not a hard decision to come back to Cascade with their selection and prices.

We met Karen who assisted my husband and me with several selections. Her people-talent really held her in good stead. The two of us do not always think alike. She was able to give us great service in finding a happy medium for our selections.

Years later, I contacted her for more purchases and was greeted by the same low-key attitude by this establishment and their many great staff. With one purchase I made of lamps I had one that wouldn’t work. Karen took time to order another lamp for replacement knowing she had to order two lamps at a time. This was really appreciated.

All-in-all, I will continue to shop at Cascade Furniture as it is a very rewarding experience. Greg...