Holiday Inn Express Vincennes, an IHG Hotel — Hotel in Vincennes

We had to change rooms twice do to malfunctioning air conditioning units. The first time was actually quite easy which is why the staff received a "fair" vote above. However, on the second change the manager was argumentative with myself and my wife in the presence of our 4 year old and our sleeping 11 month old regarding whether the air-conditioning unit was functioning properly. While unsuccessful in meeting customer expectations, the manager was quite successful in waking up the 11 month old child with his apparent inability to speak at a reasonable volume.

It should be noted In fairness that management did reduce the price of the stay by $10 every time we changed rooms and we did finally get a room with a functioning unit. However, I think any parent in the world would agree that 20 bones is not worth the consequences of a child's interrupted nap.

Had that been the only problem with our stay, I probably would not have even taken the time to write this. However, much to my chagrin, the problems where just beginning.

The photographs depicting food that is edible along with individuals who seem to be enjoying said food were clearly taken at a much different Hotel. Had they been taken at this establishment, the picture would have featured several hungry and mildly agitated guests wondering how something as simple as breakfast could go so wrong.

There were no eggs, sausage, bacon, biscuits, etc. (all of which were advertised), and there was a complete lack of interest in providing said culinary staples of breakfast. Luckily, the Hotel did have cereal available; however, the Frosted Flakes provided were so stale that they shared the same consistency as a picked scab. This texture was accentuated by udder lack of milk (yes the spelling of "udder" rather than the correct version of "utter" was intentional).

Having unsuccessfully attempted to sate my thirst with America's breakfast staple from the teat of the bovine, I turned to the sweet liquid squeezed from a delightful fruit for refreshment. Alas, once again my hopes for a decent beverage would not come to fruition (again, use of the word was intentional).

The juice was so watered down that while it retained the consistency of fruit juice, it had all the taste of water pulled directly from the Wabash River. The hotel also offered what appeared to be a automatic pancake machine, but in reality amounted to nothing more than a shiny box of mysteries for the poor hotel staff member who tried to figure out how to replace the bag of liquid pancake. Of course, she was unsuccessful in her initial attempt and therefore did the only logical thing and immediately quit trying. She then proceeded to walk out of the room for 10 minutes. If her intention was to create the impression that she was actually attempting to fix the problem, it worked. Nevertheless, when she returned she brought us all back to reality by proclaiming the pancake machine "busted." I watched a little bit of the light drain out of my 4-year-old's eyes that morning.

By this point the ever steady progress of time had pushed the hands of the clock to 10:25 a.m. which resulted in the aforementioned staff member halting all food service and leaving guests to squabble over the scraps of remaining edible food. Thankfully, this did not last long as there was never really anything worth eating in the first place.

All the while myself, and the other guests, wondered audibly whether any more food would be brought out. Our questions were answered with the deafening sound of silence as the staff member retreated to the back room only to infrequently reappear in an agitated state, walk around without doing much of anything and then promptly leave once again. This continued through the 11:00 a.m. toll of the bells and the end of the...

We traveled to Vincennes for a regional baseball tournament. Our baseball team had a block of rooms. To say our stay was a disaster would be being kind. We were told our team would be together, we were spread out throughout the hotel. There were 3 teams staying and no one was with their own team, everyone was spread out. Certainly it can't be that hard to put a block of rooms together. When we arrived at our room 127, we took 2 steps into the room and we're hit with such a strong, awful mildew/mold smell I wouldn't let anyone unpack, we definitely needed a new room. When I went to ask for a new room I was told the hotel was completely sold out and there was nowhere to move us to. Yet, I watched other people check in hours later. When I went back to the room and attempted to turn the air on high, I found mold all over the air conditioning vent. I returned to the front desk to alert them of the problem. again was told there was nothing they could do. I asked them for some Clorox wipes so I could clean the vent myself. I was given air freshener and a microfiber cloth. When we got ready for bed, we found our bed sheets damp from the excess moisture in the room. All of the tables, counters and even mirrors had a layer of moisture on them. Our TV remotes did not work. We took them to the front desk and asked for an exchange of remotes, they gave us a new remote which also did not work. On the third time down they decided to try to change the batteries, and gave us two remotes to try. The next morning when I went back to the front desk to again ask for a new room, I was told it may be possible and to check back at noon. When I came back at noon I was told they had someone come to our room and switch out the air conditioning unit. So we still did not get a new room and continued to stay in a moldy mildewy room. On the second day, our toilet broke, and was unable to be flushed. I found a housekeeper in the hall that was willing to try to help, he said the chain was broken. He was able to fix the toilet to get it working again. The hotel only gave two towels for a two queen bed room. Due to being sold out it took until 6pm or after for some of our families to get clean towels. And if you needed other towels, you had to take your dirty towels down to exchange. At breakfast on the second day, the worker was unable to be found. Due to covid you are not allowed to get your own breakfast, and must be served by a hotel employee. Once we rang the bell, the hotel employee came in from outdoors where she was on a smoke break. She apologized, went back behind the table without washing her hands, put on a pair of gloves and tried to serve us. We did not eat what she gave us. It smelled of cigarette smoke. If I can't get my bown breakfast sue to Covid-19, their employees should be washing their hands before they put on gloves, ESPECIALLY after smoking. The hotel said that they were completely sold out with three baseball teams, all at the same regional tournament that we were, and a funeral, and yet not one morning did they have enough breakfast for everyone. One morning there was no muffins or fruit, the next morning there was no milk, sausage, or eggs. I would assume the other baseball teams had booked in advance as ours had, so I find it hard to Believe the hotel were taken off guard and didn't have time to prepare. We checked out a day early. Another team member was able to take a photo of The air conditioner that had been in our room. They decided to remove the air conditioner once we actually checked out. Through all of these trials, not once were we offered any compensation for the awful accomodations. If we are ever in Vincennes again, we will 100% NOT be...

Due to a family emergency, I had to make reservations on the fly via the Internet. The reservation process was easy and I was quoted a rate of $146 per night which I thought was a bit high for a Holiday Inn Express. However since it was homecoming weekend, all other decent hotels were booked. Upon arrival, I was given a higher rate of $159. When I questioned this, I was told it was due to having 4 people in the room (which I had indicated online when making the reservation). Having almost lost my father, I had no energy to argue. The room itself was large enough (2 bed suite) and I was grateful to have a fridge, microwave and sink. The sitting area had a nice couch, table and 2 chairs. Unfortunately the bed was horrible! After only 1 night, I had a knot in my shoulder from having to hang onto the side to keep from falling into the middle of a clearly worn out mattress. The 2nd night we rotated the mattress since it is not the type that can be flipped. It didn't help. I've been home for 3 days now since our 3 night stay and my shoulder is still sore. The bathroom stunk like urine, the toilet didn't flush well, and the shower had no water pressure. At breakfast, the juice machine disbursed mostly water, the eggs were disgusting and there were little to no healthy food choices. Upon check out I was charged $169 for 2 of the 3 nights. I understand weekend rates are higher but this was never disclosed on either the online reservation site or when we checked in. I have never left a bad review for anything in my life, but this was just an awful experience during what was already an awful situation. If this were a cheap hotel, I would expect what we got, but we ended up paying way too much for what...