Quality Inn Vincennes — Hotel in Vincennes

As far as service goes, this hotel was really great! The young man at the front desk went above and beyond to make sure that we were taken care of and answered any questions we had. For instance the pool that was advertised online and was the reason we chose this hotel, was not available for use. We were unclear as to why but got the feeling it hasn't been in use since covid yet there was water in it later on we learned that the heater does not work and the pool water is very cold. Since we were on vacation, a pool was important to us having three young children expecting to go swimming, we were going to switch hotels. He offered to fully refund our money since we chose that hotel for our kids to be able to have a pool. But there were no other hotels available until Sunday evening. we opted to go ahead and stay two nights until another hotel was available. He kindly gave us a room with more space and sofa bed and told us about a community pool/ water park just down the road. When an outlet in the room was not working, he provided us with an extension cord by my request (I didn't feel it was necessary to switch rooms after we were settled in.) He was super helpful in telling us where things were in the community including directions. The room itself we didn't feel like it had been cleaned very well . At first glance, There were some chips on the floor, the paint was missing on the tub, the toilet wouldn't flush properly, the bathroom fan was dirty and smelled funny. The GFI outlet did not work which is why we needed an extension cord. And the sofa bed was dusty. If there been another hotel in the area that we could afford, we probably would have switched, but we decided to keep a positive attitude and overlook things. The desk had dried milk on the sides of it. We opted to just take care of it ourselves and clean it off because we know how hard it is to find good help since covid. We feel everybody's just trying to do the best they can with what they have. And again, since the gentleman at the service desk was so kind, great with the kids, and helpful to me and my mom, we just overlooked the things that weren't what we hoped they would be. If it had been pre-covid, we likely would not have stayed...

I give this review because my boyfriend and I were here to have a nice 1 year anniversary get away weekend and we have now gotten accused that we have been smoking / doing pot in the room. Neither one of us smoke anything and we are appalled that we would have issues like this. Not to mention that there are not signs of us being high. No red eyes, odd behaviors or whatever else may fall under being high. I wouldn't know anything about it do to the fact that I DONT SMOKE POT OR ANY OTHER SUBSTANCE!!!!!!

We were burning incense and candles to have a romantic get away and even the house keeper said she could smell the incense.

We were also told to pack up and leave and that we had to pay a fine of $150 for it. I'm not paying the fine for something we did not do and when they do not have any positive evidence.

We had walked down the hall to the front desk to talk to the manager about complaints of the smell and we both heard the front desk lady talking to her boss "oh well they told us to check their room and stuff and this that and the other"

The manager had also told us that the only reason people burn incense is to cover up pot or other smoke. So then you mean to tell me that people who burn them in homes are all pot heads? We wouldn't have to burn any of the incense or candles if the hall and lobby did not smell like smoke and only god knows what else but it is not just smoke you can smell walking down the hallway.

I don't care if they check the room or not we have nothing to hide. So if it wasn't for the room already being paid for then we would have left.

I would not recommend this hotel to stay at for being accused of doing something they can not prove because they will not check the room and they will only go by what...

I urge you to stay literally anywhere else. I had high hopes upon entering the lobby. Stepping into my room for the first time killed those completely. Everything was dirty, it smelled, and just gave me such an overall ick that I requested to change rooms, something I've NEVER done. The second room was marginally better, but still horribly run down. Lampshades were dusty, dirty and beaten up. Curtains had holes and didn't fit the window, leaving a 3 inch gap wide open to the parking lot. Stains on the walls. The TV shuts off at random, which I discovered is due to a motion sensor in the room. The bathroom light is the same, and shut off in the middle of my shower. The hairdryer mount fell completely off the wall when I attempted to use it. The bathtub is old and obviously painted over. The bed is partially collapsed on one side, and the whole thing creaks like it's going to break apart. The door to the room is less than secure, one good shove and it's open. There's a hole in the ceiling above the closet. The couch in the room looks like a science experiment gone wrong. The property is messy & unkempt, the halls stink like cigarette smoke, and the whole place just feels creepy & unsafe. The pool area is vacant & dark, so if you get a pool facing room, the view outside your window is...unsettling.

The only positive mark I can give this place is that the front desk person was friendly and accommodating, and I surprisingly did not...