The Hay-Adams — Hotel in Washington

When I just checked in, I immediately noticed how old and flimsy the doors to the rooms are. Sound isolation is at a zero, but some rooms are updated and do seem like they have been somewhat soundproofed. I can hear the words: “Housekeeping!”, on the other end of the hall and they floor boards creaking directly above.

My room was updated, meaning a new bathroom and a fabric wall panel behind the TV. However the bathroom was extremely dirty right off the bat. Hairs in the sink, on the floors, on the towels. Stains on both robes. Very dirty floor tiles, I could literally see dirt marks left by someone who wore shoes in the bathroom. The floors in the bathroom in fact look like they haven’t seen a mop in 2 months.

I did not dare to walk around the room without slippers. The beds do seem old, you can almost feel all the springs and I had to sleep on top of a cover.

The first time the room was cleaned during my stay, the sheets and towels were changed (hair on new towels was also present but alas) and the trash cans were emptied. The dust and bathroom was not addressed. I went down to let the front desk know, they apologiesed and assured me that my room would be properly cleaned.

I had high hopes, but I returned after turn down (meaning housekeeping came to my room twice that day, you would think that it would be thoroughly cleaned). The only thing that was different this time was that they vacuumed the floors. They duped the dust from the vacuum in the toilet and didn’t flush (I’ll attach a picture). The floor in the bathroom actually appeared even more dirty and the sheets were not changed.

The moldings and the doors look really bad. They have a really thick layer of paint over them. Not sure how many times they were repainted but it’s time for an update. Besides the paint, they are completely covered in scratches, scrapes and scuffs. Some are pretty deep and it just isn’t a pleasant experience at such a hotel, especially with LHW status. Not very inviting at all, just old and worn out.

The minibar was almost half empty when I checked in and not once was it replenished. Not sure that automated mini bars really work well, I moved some stuff around to fit a sandwich and I’m not sure if I was charged because the front desk didn’t give me a print out of the charges during check out. Never seen that before, in any country and in any 5 star hotel. The reception ALWAYS asks to review the charges and make sure that everything seems right.

When I came to the front desk I said I wanted to check out and the guy attending said “you’re all set”. No mention of the charges until I asked and he said “we will email you the invoice”. No one asked me about my stay when I was leaving, didn’t give me the time of day so I’m posting it here.

Other honorable mentions: had someone else’s used shower gel (complete with hair as well, to complement the towels and robes perhaps), piece of what seems like yellow gum on the carpet, fingerprints on the glass tabletops. Believe me, I’m not nit picking and if I was, this review would be much longer.

There ARE better hotels in DC. Only thing worth stopping by for...

I recently dined at the renowned Hay Adam's Restaurant in Washington, DC and it was an unforgettable experience. From the moment I walked in, I was greeted with warm hospitality and an elegant ambiance that set the tone for a truly exceptional dining experience.

One of the highlights of the restaurant was the breathtaking view of the White House and the National Mall. The panoramic windows allowed me to take in the iconic landmarks of DC while enjoying my meal, creating a truly unique and memorable dining atmosphere.

The menu at Hay Adam's was a culinary delight. The selection of dishes was diverse and showcased the finest ingredients, expertly prepared by the skilled chefs. I was impressed by the attention to detail in every dish, with beautiful presentation and exquisite flavors that delighted my taste buds.

The service at Hay Adam's was impeccable. The staff was knowledgeable, attentive, and provided top-notch service throughout my meal. They were accommodating to my dietary preferences and offered excellent recommendations. I felt well taken care of and pampered throughout my dining experience.

The ambiance of Hay Adam's was sophisticated and elegant, with tasteful décor that complemented the historic charm of the hotel. The restaurant exuded a refined and timeless atmosphere that added to the overall dining experience.

In addition to the exceptional food and service, the attention to detail in every aspect of the dining experience was remarkable. From the perfectly set table to the beautiful tableware, everything was meticulously chosen to enhance the overall dining experience.

I left Hay Adam's Restaurant feeling completely satisfied and impressed. It was truly a culinary journey that left a lasting impression. I highly recommend Hay Adam's to anyone seeking an exceptional dining experience in Washington, DC. Whether it's for a special occasion or a memorable night out, Hay Adam's Restaurant is a must-visit destination for food connoisseurs and those looking for a truly elevated...

In the heart of Washington, D.C., the Hay-Adams Hotel is a beacon of timeless elegance and unparalleled service. My experiences here, spanning at least six visits in the past two years, have been nothing short of remarkable, a testament to this esteemed establishment's exceptional service and environment.

What sets the Hay-Adams apart is its prime location, a stone's throw from the White House, and the extraordinary lengths the hotel and its staff go to ensure every stay is memorable. The hotel has been my sanctuary during special events, going above and beyond to help with anything we needed.

The true sense of the Hay-Adams experience lies in its staff, a remarkable team of professionals who become more like family with each visit. Clodagh, who masterfully manages every detail; Anya and Linde, whose warmth and efficiency at check-in immediately make you feel at home; and Fran and Brian, who ensure your room is nothing short of perfect. Their collective effort to go above and beyond is especially evident in handling special events. Whether it was organizing a make-up artist or keeping a significant secret, their dedication to creating memorable moments is unparalleled.

Perhaps most touching is the staff's relationship with my daughter, Ava. Their fantastic care and attention towards her have made the Hay-Adams feel like a home away from home. It's rare and wonderful to return to a place where its staff remembers you, creating a sense of familiarity and belonging that is hard to find elsewhere.

The Hay-Adams is more than just a hotel; it's a haven of luxury, comfort, and exceptional service. From its perfect location and comfortable rooms to the outstanding staff who make every stay memorable. You don't have to stay at the Hay-Adams when visiting Washington D.C., but for an experience that consistently surpasses every expectation, you...