Hyatt Place Washington DC/White House — Hotel in Washington

We stayed here 4 nights purchased thru Expedia/Delta vacations. I cannot recommend. Pros: 1.Centrally located to both Red line Metro and Blue, Orange, Silver lines via Farragut N and McPherson Square stations.This means that what you don't want to walk to you can easily catch a train w/in 2-3 blocks. It's perfect for all the local tourist sites and travel to/from DC National airport. 2, Centrally located to all the museums near and around the National Mall and to good eating areas. Morning breakfast was very good, homemade in the kitchen and fresh. Scrambled eggs and hard boiled, turkey breakfast meat, oatmeal, waffles, fruit, yogurt daily. Some variations added each day. I am GF and could eat safely here.Vegans could as well. Good coffee, although it could have stayed around during the day. No amenities after breakfast. Staff was courteous and helpful at breakfast. Less so at the front desk as to actually solving a problem. Cons: 1. The thermostats on the walls don't work. Our first night was freezing (in August in DC). It was impossible to change the temperature which stayed at 72 no matter what increase you wanted. We asked for a room change and got it. The next room, while they accommodated us nicely with suite, was no better. The comforters on the beds were threadbare, no padding in them at all anymore, so no insulation. I pulled the one extra blanket from the closet (in Aug.in DC! ) to survive the nights.My husband doubled the sheets on the bed with me not in it any longer.. 2.The mattresses on the beds are old and worn out. They are lumpy just on appearance as you walk into the room. My husband and I had severe back problems after one night. The second room's mattress was no better. I slept on the couch the next three days so I could walk in the mornings.Couch was worn out as well, but a bit firmer if you could keep the cushions in place which we did with suitcases shoved against them. The plumbing on our tub in the second room was barely attached to the wall. We wondered each time we turned on the shower mechanism if it would be the last time. On day two, we met a couple outside who commented about freezing the whole night and the uncomfortable mattress they had as well. So, these two items are universal to the hotel. And for us they are deal breakers. Sleeping is important for travelers. There was no excuse for the plumbing fixtures. Any maid cleaning that room knew of the problem, probably reported it, and nothing was done, ever, like thermostats. The pros for this hotel can be found at other hotels in the vicinity, perhaps for a slightly higher price, but well worth that difference for a good night's sleep. The cons are too great to ignore for longer than a one night stay. Money is not going into customer comfort in this hotel. We will not stay again. We dreaded going back to a freezing room and sleepless nights. Thermostats, bedding, mattresses, plumbing need a complete overhaul. It's been ignored so long, the cost would be prohibitive at this point so nothing will...

Edit 7/16/24: a partial refund was given for the nights without air conditioning. It was difficult to receive the refund as the general manager never responded to my email, even though I was given her card and was told she would handle it. Another manager worked on the compensation for some time. The bill ended up changed after a receipt was given for a greater discount (full compensation for two nights for two of the three rooms) and did not reflect the original compensation given. The hotel room paid with points was given no refund. Additionally, one room was supposed to be free one night due to a free night stay. They somehow voided this, then could not honor it, and refunded 10,000 points back to my account. The reward was valued at more than that as it was good for Hyatt hotels category 1-4. I’m pleased that the hotel tried to fix the problem but am perplexed by how difficult it was, how much time it took, and how many errors were made it the process. I would not stay at this Hyatt again.

Original post 6/25/24: My husband and I checked into the Hyatt White House yesterday. We reserved three rooms as we had family coming to the city for vacation. Upon checking in we noticed that the air conditioning was not working anywhere in the hotel. The check in staff informed us that the ac unit was overworked due to a heat wave (98 degrees yesterday), broken, and that someone was working on it.

Later that evening the ac did come on and our room cooled to 71 degrees by the time we went to bed. By morning the ac had stopped working and our room was 78. Each of the other two rooms were reading at 77 and 83 degrees. A number of family members had difficulty sleeping.

When we inquired with the front desk they said that they hoped someone would fix it that day. We got back to the hotel at 10:30pm and there was no air conditioning in the building. We asked the front desk worker what was going on he was apathetic at best (but in fairness, had probably dealt with a lot of cranky people all day) and informed us that it might be fixed on Tuesday (it is Sunday).

I called Hyatt customer service and, after speaking with someone at the hotel, all they were able to offer us was the ability to cancel our rooms and not be charged a fee. I inquired about being moved to another Hyatt and was told that a manager at the hotel would have to authorize that and no one was working to do so nor had they already authorized it to be done. It is currently 82 degrees in my room. My husband and I walked to a CVS and bought fans to try to get some sleep tonight.

I understand that air conditioning units break in the summer but I am disappointed with Hyatt’s solution to this problem. Allowing us to find our own hotel room and not be charged for canceling is not an acceptable solution. I hope to receive a better resolution in the morning with the hotel manager. If I do, I will...

I rarely post reviews, but the treatment I received checking in was not only the singlehanded worst hotel experience I've had traveling weekly for business in 15yrs, but also one of the most negative interactions I've had with another individual. I checked in at 6pm New Years Day with a man named Lance. As I entered the lobby, he was by the bar chatting with workers and just pointed to the computer upon noticing me enter. He didn't greet me or even say hello even when we got to the counter. It was awkward so I said "checking in for (my name) as I handed him my ID." His response was to rudely say "well I'll need a credit card." I asked if they accepted Apple pay to which he said "whateverrr you want," while rolling his eyes and giving me attitude. Even at this point, I was willing to give him grace since I know NYE the night before was probably hard on hospitality staff. I noticed the keypad was behind the counter, so I waited until he was ready for me to tap since I wasn't going to reach back behind the counter. After about a min he looked at me and went "Well???" So I awkwardly reached behind the counter to tap my phone- he didn't even move it closer so I could reach it. He gave me general instructions to the elevator and breakfast and handed me my key. At the end, I asked if I could use the luggage carts in the lobby and he motioned annoyedly and shouted "what do you think?!" At this point I was done giving grace and said "Sir, I don't know if you're having a hard day but you're being extremely rude and unprofessional." I asked for a supervisor and he claimed he was the supervisor. I asked for his boss' name and he told me he'd be in at 8am. I was literally shaking after this interaction, and waited outside in the cold with my young kids debating if we forego the reservation altogether. We decided to cut our stay short and check out the next morning instead, as I figured Lance wouldn't oblige anyway.

The reason for this lengthy review is that as a POC, I pick up on racist microaggressions (or rather aggression here) when I see one. It was disheartening to see it come from another POC and, worse, from hospitality staff. I met with Moustafa the supervisor the next morning who was kind and profusely apologized. He helped us change rooms since ours was dirty (another separate issue) and promised points in exchange for not checking out early (which we never got actually). I encouraged him to review the CCTV footage to get an unbiased view of how his staff treats guests when he's not around. I cannot imagine why someone who has so much contempt for guests and who clearly hates his job is allowed to continue to be employed there. The hotel overall was also dingy and outdated, with blackout curtains duck taped to the windows. I'd forego this property and consider other options...