Country Inn & Suites by Radisson, Williamsburg East (Busch Gardens), VA — Hotel in Williamsburg

Where do I begin with this hotel: I’m recently home from this hotel and had to leave all my clothes children clothes in the garage scared of what I brought home. Let’s start with location if you are planning to go to bush gardens this location is not even 7 mins away great. Pulling up to the hotel was greeted with three police officers ( was not for me so I was cool). Hotel looked dirty from the car poor landscaping walls of the outside dirty , the pool looked yellow ( but kids was playing in it . Walked into the hotel and greeted with foul smell of mildew and stale water. Went to the elevator ( super slow and smells). My family and I get off the elevator to what seems to be a very humid floor 4th so it’s super hot they have fans in the hallway (house fans that meemaw would have ) blowing down the hallway . They also have an air purifier or some sort going in the hallway. We get to our room, online I paid for a suite with a common area . I open the door to find a u shape room a table in the bedroom mini fridges and the common area is a hallway with a half bath. Come to find out the tv does not work in one room the ac does not work the room smell like sour water as if it was flooded. Ohhhh the rooms have no doors. I go down to the front to express my concerns the gentleman comes up and sees that the ac does not work forgets all about the tv, states that the hotel took the doors off for safety reasons. He states he can call his manager about taking a night off , he comes back to state he can move us to a bigger room for more money . The look on my face was of disbelief and disgust. I tell him no I would just like a night off because my family (5) have traveled 4 hours and we are tired . He then goes back to his manager and she states she does not wanna give us a night off and moves us to a connecting room with two queen beds in each for the same price. We are originally staying in a king bed in one room and a two queen with a suppose couch . They move us now this room still smells but the ac works in both and the tvs work. Now we have two full baths . Let’s talk about how the bathrooms are not clean ( dry toothpaste on the walls, brown stains behind the doors, tubs on a incline feels like ur skating ) at this point I’m over it and my wife is trying to keep me sane. Because I was looking for another hotel on a Friday night for a family of five . As we let the room cool down we start to smell a pee smile by the mini fridge which as we open to discover it has not been clean the freezer has over grown something inside the seals have a green overlay in the cracks . Let’s get to this breakfast , Stale danish’s stale cereal uncooked bacon uncleaned waffle maker bitter coffee. As we leave and come back from the amusement park 5pm the kids ask to go to pool ( not really wanting that ) ppl outside smoking drinking at the pool and the color of the pool is concerning. I was extremely excited to leave this place this morning again everything is left outside and kids need to take clothes off at the door I do not recommend this place I feel as if this place was flooded due to a fire and they are trying to get the mold out of the the rooms and it’s not working . I wanted to stay here because where I’m from we have this hotel and it’s very very clean and I was very disappointed. I do not recommend this place until...

Where do I begin with this hotel: I’m recently home from this hotel and had to leave all my clothes children clothes in the garage scared of what I brought home. Let’s start with location if you are planning to go to bush gardens this location is not even 7 mins away great. Pulling up to the hotel was greeted with three police officers ( was not for me so I was cool). Hotel looked dirty from the car poor landscaping walls of the outside dirty , the pool looked yellow ( but kids was playing in it . Walked into the hotel and greeted with foul smell of mildew and stale water. Went to the elevator ( super slow and smells). My family and I get off the elevator to what seems to be a very humid floor 4th so it’s super hot they have fans in the hallway (house fans that meemaw would have ) blowing down the hallway . They also have an air purifier or some sort going in the hallway. We get to our room, online I paid for a suite with a common area . I open the door to find a u shape room a table in the bedroom mini fridges and the common area is a hallway with a half bath. Come to find out the tv does not work in one room the ac does not work the room smell like sour water as if it was flooded. Ohhhh the rooms have no doors. I go down to the front to express my concerns the gentleman comes up and sees that the ac does not work forgets all about the tv, states that the hotel took the doors off for safety reasons. He states he can call his manager about taking a night off , he comes back to state he can move us to a bigger room for more money . The look on my face was of disbelief and disgust. I tell him no I would just like a night off because my family (5) have traveled 4 hours and we are tired . He then goes back to his manager and she states she does not wanna give us a night off and moves us to a connecting room with two queen beds in each for the same price. We are originally staying in a king bed in one room and a two queen with a suppose couch . They move us now this room still smells but the ac works in both and the tvs work. Now we have two full baths . Let’s talk about how the bathrooms are not clean ( dry toothpaste on the walls, brown stains behind the doors, tubs on a incline feels like ur skating ) at this point I’m over it and my wife is trying to keep me sane. Because I was looking for another hotel on a Friday night for a family of five . As we let the room cool down we start to smell a pee smile by the mini fridge which as we open to discover it has not been clean the freezer has over grown something inside the seals have a green overlay in the cracks . Let’s get to this breakfast , Stale danish’s stale cereal uncooked bacon uncleaned waffle maker bitter coffee. As we leave and come back from the amusement park 5pm the kids ask to go to pool ( not really wanting that ) ppl outside smoking drinking at the pool and the color of the pool is concerning. I was extremely excited to leave this place this morning again everything is left outside and kids need to take clothes off at the door I do not recommend this place I feel as if this place was flooded due to a fire and they are trying to get the mold out of the the rooms and it’s not working . I wanted to stay here because where I’m from we have this hotel and it’s very very clean and I was very disappointed. I do not recommend this place until...

All, Please see the photos. The hotel management will not address concerns or respond to them directly. Soiled flooring near the conference room with towels absorbing it near where children were coming and going from.After driving over 13 hours from Chicago, my family and I arrived at this property expecting the level of quality, safety, and professionalism associated with the Choice Hotels brand. Unfortunately, what we experienced was deeply disappointing and concerning on multiple levels.

Upon check-in, I was issued keys to a room that was already occupied. Thankfully, the guests inside were understanding and not placed in a compromising situation. When I returned to the front desk to report the issue, I noticed that the staff had no uniform or consistent dress code, creating a disorganized and unprofessional impression. I was told that the mix-up occurred because another guest had a similar last name an error that should have been prevented with proper verification procedures.

After being reassigned to a new room, the replacement keys did not work. Compounding the frustration, my elderly father encountered a large dog roaming freely in the hallway, which entered his personal space and startled him particularly distressing given that he had previously been bitten by a dog.

The condition of the hotel itself was unacceptable. The hallways had a strong, unpleasant odor, the carpets were heavily stained, and one section of the ceiling was open, with soiled linens and ceiling material on the floor all within reach of guests and children. The luggage cart provided was also unsafe, with locking wheels and a bent frame, causing it to tip sideways while being moved. The freezer in the room’s refrigerator was full of freezer frost making it not usable. The door to the room is difficult to open and sticks making it difficult to enter and exit which is a fire safety or emergency response hazard. The bathroom vent is full of grey matter which means the bathroom is not ventilating properly also a safely hazard.

Attached are photos documenting the poor conditions and safety concerns present during our stay.

As a traveler and paying guest, I am disappointed that this property bears the Country Inn & Suites name. The issues described represent not only a failure of guest service and cleanliness but also serious safety and operational deficiencies that should not exist at a hotel under your brand.

I respectfully request that this matter be reviewed and investigated by your Quality Assurance and Brand Standards team, and that appropriate corrective action be taken to ensure other guests do not encounter similar conditions.

Please confirm receipt of this complaint and inform me of the actions taken regarding this property. I prefer to be reached at via email. Thank you for your attention to this matter. Dear owner again, I ask would...