Mattress Firm Lincoln Plaza — Hotel in Worcester

Great, convenient location. Customer service is incredible. Zero pressure. Feels like your best friend is helping you. I needed two twin mattresses no taller than 8.5” and no retailers stock anything anymore. Everything has to be ordered. I told my wife we should go right back to where we bought our mattress 9yrs ago (which to this day feels like brand new. Still the best thing i spent my money on). I called, spoke with Gene and explained what i needed and that i wanted to pick it up today. Within 30seconds he identified what i wanted and confirmed he had two in stock, and that they were 1/2 price because of an extended 4th of July sale. We drove 10mins over to the store, where he greated us, showed us the floor model, explained the quality of the mattresses and had us checked out and on our way within 20mins from walking in the store. This is the third 10/10 experience we’ve had at this location in under 9yrs. I literally wont go anywhere else. I brought a friend here as well 7yrs ago and he felt the same way. Couldn’t believe how friendly and easy the staff was to work with. What’s most impressive is they operate the same today as they did back then when it was Sleepy’s. Forget Bob’s, Forget Jordans, forget BJ’s and Sam’s club. Go here and get what you want. They can work with a $200 budget or a $4000 budget and treat...

Gene was very helpful as I selected the mattress. The whole buying process was simple and low pressure. Delivery was fast ( 3 days after my order) and both delivery guys, Leo and Rony were quick, polite and efficient. I will recommend Mattress Firm to family and friends. So I need to add an update to my review. The beauty rest mattress I purchased started to sag after only 60 days. Totally unexpected and disappointing. I visited the same store, bringing pictures of the sagging mattress and was approached by another store associate- Alexander. He looked at the pictures and agreed that was not normal for a new mattress and that it was likely a factory defect. He spend close to an hour with me as I tested other mattresses - answering many questions and offered advice when I narrowed down my selection to two different brands. I selected a Sterns and Foster ( which was slightly more expensive but I only had to pay the difference). I did not want to simply replace the bad mattress with another beauty rest mattress in case the sagging happened again. I was very impressed that Mattress Firm stood by their 120 guarantee and made the exchange process so easy. The new mattress will be delivered in...

When I received my belongings which were in storage after three years, I didn’t expect my three mattresses to be covered in mold. Despite trying Wayfair, Overstock, Amazon, Walmart, Target, I could not find any full size mattresses (mattress in a box) that could be delivered by Saturday and none in store.

It was a Saturday afternoon and it just meant another day or three spent in a hotel with two little ones bored out of their minds instead of moving into our home.

I called Mattress Firm and spoke with Gary who was super kind and professional. I explained my dilemma and although he didn’t have any in stock, he suggested that I could pick up the items from their distribution center that was approximately 25 minutes from my location.

Gary advised me of my options and made a recommendation which I took. While I was en route, he processed the transaction. Gary saved the day and my frayed nerves! The team at the distribution site are equally awesome. You give them your order number, back up your vehicle, tie down your mattress(es) and whoosh, you’re on your way to fighting with the sleep monsters on your new, clean,...