ALDI — Local services in Worcester

Dear Aldi's, I love Aldi's. I have been shopping at Aldi's in Worcester since 2016. I am 63 and retired. I tell all my friends to shop there. I brought my son to Aldi's for the first time on December 6th, 4:pm. I was happy to see the ONE Handicapped Cart available for use, as my son, age 43, has Multiple Sclerosis since 2005 and he tires very easily. My son loves Aldi's now also and we will continue to shop there even though we had an extremely upsetting experience at Aldi's this time, although in the past, all experiences were very positive. I am writing to tell you what happened to my son and I. We must have spent nearly two hours in the store as my son was unfamiliar with the offerings. My son got to the Handicapped Cart but it was somewhat awkward getting in the entrance door to access it. Someone actually tied a shopping cart to the railing near the closest register aisle so that getting the handicapped cart in the shopping aisles was a bit difficult. Why? I did not get my own shopping cart as I had already shopped and was just there to assist my son, but I did end up buying quite a few items myself. Rather than leave my son unattended, to go get my own cart, I just added my items to his handicapped cart, so it was overflowing. When we got to the register, we planned to separate our items there, I was paying with a Debit Card and my son was using Food Stamps and a credit card. See...

Worst customer service I’ve ever experienced. It doesn’t matter what day or time you go you can rest assured that you will be treated like your not a valued the customer. The cashiers are miserable and blatantly rude (not greeting customers and throwing food items carelessly while mumbling slurs under their breath) I have shopped at other aldis further away and didn’t have the same problem it is only the Worcester location. We’ve had multiple bad experiences here it’s like they think because your shopping at a discounted store they can treat you poorly. There is a heavyset woman working there who I’ve seen mistreat customers terribly time and time again and I’m beginning to think Aldis condones this behavior because they don’t even have a phone number listed where customers can speak to someone.... ask for a manager at the store and you will not get one.... so deal with customer abuse for savings or go somewhere else where the customer is valued....market basket has better...

I used to love my local ALDI store. UPDATE Aug 2025: things have changed at this store and not in a good way. This is likely the result of the closure of grocery store across the street. The store does it's best to keep up with high volume but it's a mess every time I go in there, the specials isle can't keep up and is picked over and I used to depend on the plastic bag recycling bin at the entrance but people use it as a trash can now so it's both been too full of trash to utilize and the recycling Aldi aspires to offer is contaminated. Yes, I asked to have it addressed after several weeks of the same condition, and the cashier told me it'd be changed overnight, which isn't helpful if you have been coming for weeks and can't get there first of the day. So I have to change my former 5 star to a 2 star rating for THIS Aldi only. I do know Aldi is doing its best but I'm disappointed and have...