Five Guys — Restaurant in Worcester

Got to be honest...we love 5Guys and are frequent patrons when fast food is necessary. The ordering process was meticulous, even offering us to read back the full order given each burger was very different from the next. That is where the 'good' ended...the pickup process was inordinately and unnecessarily long, it appeared the bulk of the work was on only a few, and a delivery driver was complaining about the accuracy of their orders. Should have been our warning...shame on us apparently, as upon arriving home...not 1 of the 4 burgers was remotely assembled as ordered. Mistakes are forgivable...but this seemed totally avoidable with some simple QA and mgt...

Being one of the most expensive fast food places you can eat it its natural to have hither expectations of them. However, this location this time I went met none of them. All the food was burnt, which is hard to imagine when you only cook 3 things, fries, bacon, and burgers. They burnt all of it. What is even more disappointing is that when you pay for your food they ask for a tip at the register... There's no sit down service so why the tip? Just for ringing up your food? I don't get it. Worst of all the place was filthy. One of the worst conditions I've seen any restaurant ever. Not a single...

If you REALLY want five guys I would REALLY REALLY recommend you take the extra time and go to the one in Shrewsbury! I work for a food delivery company and when I walked in not only was the place a MESS but there was ONLY TWO people working behind the counter ... TWO . I was picking up a burger and TWO milkshakes and it took THE MANAGER TWENTY MINUTES to make my 2 milkshakes ! To top it off they didn't even have the flavors my customer wanted so I had to call her and inconvenience her even MORE ... 10/10 would...