Hilton Garden Inn Samarkand Afrosiyob — Hotel in Samarqand Region

Very poor service and horrible hospitality.

We have booked a twin bed room in advance and yet upon arrival, the front desk had already allocated all the available twin bed room to others and told us that no more twin bed room is available. We had no choice but to stay in a King bedroom. We waited for more than 2 hours to just get checked in because the front desk was so understaffed.

While we were here, we booked a classic massage session at their “well-advertised” medical centre. Not only were the masseur being extremely unprofessional (using mobile phone during the session for more than 5 minutes and poor technique), the centre charged us with another more expensive programme despite the fact that we have already clarified with the staff 3 times that we were having the classic massage program, instead of the general massage program that is more expensive. At first, the medical centre staff explained that we were being shown the old price of the classic massage and the new price should be higher. (Which here is still very absurd and it should have been their responsibility to update the price table). Whilst we were arguing about this, they changed their narrative and claimed that General massage program was being offered. The staff was very aggressive and being contradictory as to why this miscommunication in pricing has occurred. Although the hotel manager on duty did offer us a complimentary breakfast as a compensation, we were still being overcharged, no refund (full or partial) had been offered, and this is just DISHONEST business practice, not to mention the poor massage experience we have had and an extremely hostile and rude attitude we received from their staff.

Lastly, when we were out for a whole day, no housekeeping was provided for our room. Amenities and water were not refilled, trash can was not emptied, and the room has never been cleaned and attended AT ALL. We had to stay up later than usual just to ask the front desk to bring us items that were needed and STILL no one came to clean our room.

Overall, I felt mistreated, deceived and find it hard to believe that Hilton service has fallen to this level. Despite all these, the overall environment of the hotel is clean, and the food is up...

I recently had the pleasure of staying at this hotel during my trip to Uzbekistan and I must say, the service I received was beyond exceptional. From the moment we arrived, we were greeted with warm smiles and a welcoming atmosphere.

To our surprise, we were given a complimentary upgrade to the Suite room, which was absolutely stunning. The room was spacious, clean and had all the necessary amenities for a comfortable stay. The bed was incredibly comfortable and the bathroom was spotless.

But what truly made our stay special was when the staff found out it was mine and my daughter's birthday. They went out of their way to wish us with a beautiful cake, which was a lovely gesture and made us feel extremely special. It was a small gesture but it meant a lot to us and showed the level of hospitality this hotel provides.

Although our stay was only for one day, we thoroughly enjoyed every moment of it. The staff was always attentive and willing to assist with any inquiries or requests we had.

The overall ambiance of the hotel is elegant and peaceful, making it the perfect place to relax after a long day of exploring.

The exceptional service, comfortable accommodations, and warm hospitality truly made our stay in Uzbekistan a memorable one. I would highly recommend this hotel to anyone looking for a luxurious and delightful hotel experience. Thank you to the staff for making our stay a truly wonderful one. We will definitely be returning on...

During our stay in May with the rest of our travel group from Greece, we were truly impressed by the beautiful and peaceful location of the hotel. We especially appreciated the hotel’s design, inspired by the works and scholarly contributions of Alisher Navoi, the greatest representative of Uzbek literature, who was also an artist, linguist, and statesman in the 15th century. His profound influence on the culture of Uzbekistan is reflected throughout the property. Although the hotel is situated away from the city center, the surrounding area provided a sense of tranquility that made our visit especially relaxing and enjoyable.

We would also like to express our sincere appreciation for the helpfulness and courtesy of the staff. Every member of the team went out of their way to assist us and always greeted us with a warm smile, making us feel genuinely welcome throughout our stay.

The hotel’s facilities were another highlight of our visit. The guest areas were spacious, comfortable, and well-maintained, providing us with the perfect environment to unwind after a day of exploring Samarkand.

Lastly, I found the breakfast to be very satisfying, with a good variety of choices to suit all tastes. Thank you once again for your...