Nature Hotel & Spa — Hotel in Đà Nẵng

This hotel is quite dated, in both the rooms and public spaces.(The photos aren't like the real thing) The room was spacious, although quite musty. The bath/shower was very slippery. We seemed to be on an endless mission of asking for things that were necessary or wanted (kettle had gone missing before our arrival, toilet paper, water etc), both in the room and at breakfast.The reception staff for us were nice and polite and check in was easy. The location, that so many claim to be in a great position - is on a busy main road where there are a few quite expensive seafood restaurants aimed at the domestic market (no menus in English). Everything, including the Dragon Bridge is a Grab ride away (unless you like very long walks on busy roads). The area more suitable for foreigners is long and unwalkable and we saw many (foreign) tourists roaming around, especially at night - wandering where they could go. It is quite possibly (or most definitely) the worst hotel breakfast I have EVER eaten (and I've eaten a lot!). The coffee was weak, tasteless and cold (in a country that is the one of the largest producers of coffee beans in the world) - so weak I actually thought it was tea! They had empty trays with nothing being refilled, and what was refilled was almost inedible - cold greasy hard yolk eggs, congealed rice- claiming to be a 'fried rice' (how can you get that wrong in Asia?!) They ran out of bread and coffee at one point. The selection is limited and the quality unacceptable. Anyone (genuinely) giving positives for breakfast can not be use to eating decent food? I would not recommend this hotel and have now moved on to a beautiful hotel in a great location for a...

Long story short: If you have the option to choose another hotel, choose any other. It was my worst hotel experience in 15 years traveling all over the world. The hotel itself is old, poorly cleaned rooms, the safe didn't work, and the shower was unhygienic. But that's not the worst part. The most awful thing is the hotel staff. Our bike was stolen in front of the hotel. And it turned out there were no cameras, no security. We begged them to call the police, they refused. The hotel manager walked by and did nothing. We spent the whole day in the hotel lobby with two small children instead of going to My Son. We were stressed, worried, the kids were very tired. In the evening, we begged the owner of the neighboring restaurant to show us the cameras (he refused in the morning). It turned out that the receptionist mistakenly gave our bike to guests of the same hotel, and the key fit because the lock was broken. The hotel did not apologize to us for the nerves, stress,...

Terrible experience. We had booked two rooms from booking.com for the night of 31st of December (new year eve). When we arrived in the hotel the receptionist told us to pay for the booking. When the transaction was completed, he informed us that due to an "electrical problem," the rooms are not available and we have to go to another hotel a few meters away. The other hotel rooms were terrible, with dirty towels and poor soundproofing windows. Furthermore, we had been asked not to eat breakfast in the hotel that we've been transferred, but to go to the hotel that we had originally booked.

Obviously, there was no electrical problem in the hotel as everything seemed to work properly (lights, wifi, pos, tvs etc). They just overbooked the hotel because of the day (new year eve) without considering their clients' inconvenience. Totally...