Granda Lake View Hotel & Apartment — Hotel in Hà Nội

SCAM! HORRIBLE EXPERIENCE – DO NOT BOOK THIS HOTEL

This was without question the worst and most stressful experience of our entire 3-month trip through Asia, and I feel I must warn every traveler: do NOT book this place.

It started before we even arrived. While I was already on the airplane, the hotel sent me a message saying they were “overbooked” and couldn’t accommodate us. How am I supposed to read or reply when I’m literally in the air? After a long day of exhausting travel, we finally arrived at the hotel only to be told flat out that we couldn’t check in.

Of course, I refused to just walk away. I politely but very firmly told them that there was no scenario where I was leaving without a room, especially since I saw my name written down in their reservation list with my own eyes. Only after we waited and insisted did they suddenly “find” a room for us. By then it was already 7:30 PM, on Vietnam’s national day, in the middle of the city — every other hotel was full. If I had accepted their so-called “cancellation,” we literally would have been left stranded on the street with nowhere to go.

And the room we eventually got was an absolute scam. We paid for a Deluxe 35 m² room, but what we received was at best a 20 m² shoebox. The bathroom was laughably tiny — barely enough space to squeeze in a shower, toilet, and sink. Nothing matched the photos or the description we booked. It felt like a total downgrade.

To make things worse, the Wi-Fi didn’t even work. We couldn’t connect properly, and streaming was impossible. The smart TV had Netflix, but guess what? That didn’t work either. So after a nightmare of a check-in and being dumped in a downgraded room, we ended up watching random YouTube clips in 2025 — which honestly felt like going back a century in time compared to what every decent hotel offers nowadays.

The only decent thing about the room was the view. That’s it. Everything else was a disaster. The staff spoke no English at all, making communication a nightmare, and not once did anyone apologize for the stress, lies, or the massive inconvenience they caused us.

This place honestly feels like a scam operation: overbook guests on purpose, try to push them away, and if pressured, dump them into smaller, cheaper rooms while keeping the money.

This was the WORST hotel experience of my life. After traveling for three months, nothing came close to this level of dishonesty, stress, and disappointment.

Avoid at all costs. Spend your money elsewhere. You’ll thank yourself later.

Thank you for...

Nice, large and really well equipped place with good health bed, comfortable working table, kitchenette that works

The rather old and very well kept upscale place is the best I’ve seen and stayed in in Hanoi the last years.

Really plus: a kitchenette with everything, even three kitchen knives for veggies, meet and fruits! A high eating table with two high chairs also useful to use for cooking, to use for helping a student with homework or for discussing a project with a partner. Really plus: A working desk, rather large, enough space for legs under the desk, comfy office chair, drawers with rolls. A large sideboard to put whatever you like to have around. Large Wardrobe, comfortable sofa. Windows with view.

Unfortunately - due to upholstering - I was moved to another Cau Giay place from Granda.

Stayed serveral times in 2019, and...

Nhược điểm: PHÒNG KHÔNG ĐƯỢC CÁCH ÂM MỘT CHÚT NÀO (ở ngoài làm gì nói gì đều nghe hết, sáng đang ngủ nhân viên dọn phòng bên cạnh hay trước sảnh đều nghe rất ồn không ngủ được, tới tiếng xe máy chạy bên dưới còn nghe rất rõ luôn) Check phòng không kĩ trước khi cho khách check in (có mùi hôi, máy lạnh không mát, đồ dùng bếp dính bụi), phòng thứ 2 mình đổi sang không có tag dọn phòng với do not disturb nên rất bất tiện Trong phòng không có khăn giấy, xà phòng, dầu gội sữa tắm loại bịch dùng một lần siêu bất tiện, không có điện thoại để gọi lễ tân mỗi lần có vấn đề phải xuống tận tầng dưới rất bất tiện Ngay hôm vào check in có sự cố máy lạnh nên phải đổi phòng lần 1, phòng bí + mùi hôi nên mình bỏ tiền ra thêm để upgrade lên phòng thoáng hơn, longstay ở được tầm 2 tuần thì sáng nay đang ngủ tự dưng nghe tiếng rầm siêu to ngó vào thì thấy cửa kính nhà tắm bị bể tan tành văng ra tới tận giường ngủ, đang lơ mơ trong cơn buồn ngủ lại phải đổi tiếp sang phòng thứ 3, khách sạn chỉ hỗ trợ đổi phòng ngoài ra không có câu hỏi thăm hay option đền bù nào khác Dịch vụ ở mức tạm chấp nhận được, không hề hài lòng (có lần mình xuống nhờ lễ tân lên chỉ cách dùng bếp mà đợi mãi không có ng lên), wifi hay có vấn đề nếu trời mưa to Ưu điểm: Longstay trên 16 đêm được giảm 10% tổng tiền phòng Có dịch vụ giặt sấy...