Nesta Hotel — Hotel in Hà Nội

The reception staff, especially Miss Jenner Anh Thu, was very helpful. We stayed for 4 days 3 nights and on the third day one of our group fell down on the stairs at the main entrance of the hotel and found her head, shoulder and ankle injured. Jenner and two other staff rushed to assist with some basic dressing of the wounds. Jenner also took extra effort to accompany our friend and her husband to hospital to get X-ray and checks. Without her assistance, our friend will have difficulties with language getting to the hospital and sorting out everything. ||We are grateful and greatly appreciate the help of Jenner. The staff at the reception and the restaurant had been so helpful and energetic. We are so pleased that we stayed at the...

The breakfast basic and tasty.The staff were all very friendly, special mention to Benjamin who was so kind and helpful and is a real asset to the hotel.They also had major wifi problems.If they will fix they problems this could be a very good hotel.I hardly write reviews but after my experience so far, I knew I had to brag about how amazing this place is. Every single person we’ve encountered here have been great. I am beyond impressed. I will not hesitate to come stay here again and will absolutely recommend it to all of my friends. Hotel is very close...

The location of the hotel was the best and it had a coffee shop at the reception and it serves good coffee and deserts and all the staff members including security all of them were very friendly and good. There were may things which were worst starting with the hotel is not at all a 5 star hotel its a 3 star converted to a 4 star and it does not have a pool nor a proper reception for other members to wait and the rooms were clean but the bed was...