Khách Sạn Cát Tiên Sa — Hotel in Ho Chi Minh City

Unlike many reviewers here, I personally had a very positive interaction with the receptionist. To me, he came across as being attentive and kind, and had good customer service. He escorted me into the room when I checked in, and even helped me carry my suitcase down the stairs from reception to ground level when I was leaving. The room I got (#303) was disappointing, though. There was mold on the walls, under the wallpaper. If you ask me, I think that they should close down that room for a week, invite workmen to have the wallpaper teared off, the mold scrubbed off the wall, then have new wallpaper sticked. In the bathroom, there was mold on the sink as well, near the wall. A shelf was apparently once there, but is missing now. It was very inconvenient, I had nowhere to put my toiletries. Of my 3-day stay, only in the evening of the last day, and in the morning of the check-out, did we have hot water. It looks like they switch their water heater on and off randomly. It doesn't even look like there is a schedule, because the first two days we didn't have hot water at all. Having water in the shower was hard. As you can see from the video attached, the mixer faucet always wanted to switch itself to "faucet" mode. When I checked in, the AC wasn't blowing at all. I took out the filters and washed them - after that, it was a bit OK. But definitely not as strong as it should be, and not as cool as it should be. The AC needs servicing urgently. In the picture attached you can see the dusty AC filters before I washed them. The fridge was dirty (see the picture attached). When I entered the room, the fan was switched on. I pulled the string that is supposed to stop it, but it didn't work. My only option was to climb on the chair and plug it off. At this hotel they have a strange system: every time you step out, you have to surrender the key to the receptionist. On my second day, when I returned from an errand, the receptionist indeed made a mistake: he gave me the key to room #505, instead of mine (#303). I let him know of the mistake as soon as I noticed. But imagine a customer acting in bad faith - they could have taken the key, gone to someone else's room and stolen something there, before returning to reception in order to exchange the keys. It is only human to make such a mistake, and I would have made it, too, if I were in his position. So, my point is: why, on earth, create this risky situation? Isn't it better to leave the guest with the key until the end of their stay? I have travelled a lot, and I have never encountered this strange rule in...

Welcome To Cat Tien Sa

Tọa lạc tại vị trí lưu thông thuận lợi, gần khu Trung Tâm Hành Chính Bình Tân, gần các điểm mua sắm, vui chơi giải trí nổi tiếng, hân hạnh được chào đón Quý khách.

Khách sạn được thiết kế theo phong cách hiện đại, sang trọng, đạt tiêu chuẩn 03 sao với 50 phòng nghỉ rộng rãi, thoáng mát, tiện nghi.

Đến với Cát Tiên Sa, Quý Khách sẽ hài lòng với đội ngũ nhân viên nhiệt tình, thân thiện, phong cách phục vụ chuyên nghiệp.

Tiên sa luôn trân trọng và tạo điều kiện để Quý khách cùng gia đình chia sẻ những phút giây hạnh phúc và tận hưởng những khoảnh khắc đáng nhớ.

Ban giám đốc khách...

Tôi thật sự thất vọng và bức xúc với thái độ làm việc thiếu chuyên nghiệp, coi thường khách hàng của nhân viên lễ tân tại đây. Đáng lẽ lễ tân là bộ mặt đại diện cho cơ sở, thì ngược lại, người tiếp tôi hôm đó lại khiến trải nghiệm của tôi trở nên cực kỳ tồi tệ. Tôi không rõ cơ sở tuyển nhân viên theo tiêu chí gì, nhưng người như vậy mà đứng quầy lễ tân thì chỉ làm mất điểm, đuổi khách chứ chẳng giữ được ai. Nếu ban quản lý không có biện pháp chấn chỉnh thì chắc chắn tôi sẽ không bao giờ quay lại, và cũng không khuyên bất kỳ ai...