Manse Medical Ballarat — Local services in Grampians

I had an initial consultation with Lead Respiratory and Sleep Medicine Specialist Dr Eduardo Gaio and Sleep Technologist Taylah. Both Dr Gaio and Taylah guided me through the whole process. They were thorough and professional, they listened to me and took an active interest in what I said. They also asked questions that were genuinely curious. It was clear that they are sincerely interested in my health care journey.

Professionally, I work in the field of health literacy. Good organisational health literacy is all about ensuring the onus of communication is on the clinician/provider, instead of leaving this up to the patient to lead the conversation. For example, instead of telling me what a sleep disorder is and then asking “Does this make sense?” Taylah asked me: “What’s your understanding about sleep disorders?” Open-ended questions like this remove ambiguity and open up a dialogue. As a patient I felt empowered. I was quite impressed.

I was surprised to see negative reviews, because my experience was a highly positive one. Thank you again for your attention to detail, and I am looking forward to working with you to help improve my...

Chronic Bronchitis for over 1½ yrs, suspected bacterial cause. Many tests & treatments with no improvement, ruined my Immune System so have had multiple 2nd & 3rd level illnesses, huge daily coughing fits so can't work or function. 1st appt seemed great, reviewed test results, went over options & treatment. Booked CT scan to be done at clinic ($$$ out of pocket instead of Bulk Billed at hospital) but had to delay as had Covid, sinus infection & laryngitis. They did respiratory tests instead,which I scored low on but passed. Even though every single illness & health problem I've had for almost 2 yrs all originate from my cough, because I passed the tests they cannot help me. I still have the cough, it's still controlling my life, still no answers & another $225 I can't afford out of pocket! Can't help me with the laryngitis I've had for 9 wks, which prevents me from working, so passing me off to an ENT specialist. Not impressed & basically a waste of time & money for zero...

Had an appointment with doctor which could not pin point my issue, suggested sleep study and another $165. Medicare covers the rest of the bill so close to $400!! Turned up for sleep study but was not told I had to have sleeping clothes on by receptionist. Had to change sleep study to another form. I tried the sleep study but could not sleep with it on and felt claustrophobic, I could not sleep with tubes in nose. I took it off after 2 hours as I could not sleep. Waste of another $165! Phoned up today by receptionist to book an appointment with Doctor to review results!! What results there would be none!!! Told this is not included in second fee and would require another $165 booking!!! I have no confidence in Manse Medical and would not recommend them, I will tell everyone about their poor services and yes I too had issues with receptionists not following up and asking for the same data twice. Petty I did not review the google reviews first before...