JB Hi-Fi Victoria Gardens — Local services in Melbourne

I recently had the pleasure of visiting JB Hi-Fi Victoria Gardens, and I must say it was an outstanding experience from start to finish. This review aims to highlight the positive aspects of this particular store, including its convenient location, competitive prices, impressive interior, pleasant surroundings, ample parking, and accessible transport options. First and foremost, the location of JB Hi-Fi Victoria Gardens is ideal. Situated in the heart of Victoria Gardens Shopping Centre, it is easily accessible and centrally located, making it a convenient destination for shoppers in the area. Whether you're a local resident or a visitor, finding the store is a breeze. One of the standout features of this store is its competitive pricing. JB Hi-Fi is well-known for offering great deals and discounts. I was pleasantly surprised by the affordability of their electronic goods, ranging from TVs and smartphones to laptops and home appliances. The prices were not only competitive but often lower compared to other retailers, making it an excellent place to shop for tech enthusiasts. The interior of JB Hi-Fi is both modern and well-organized. The store boasts a clean and spacious layout, which makes browsing through their extensive range of products a hassle-free experience. The aisles are neatly arranged, and the shelves are well-stocked, making it easy to find what you're looking for. The store also has knowledgeable and friendly staff members who are always ready to assist with any inquiries or recommendations. Surrounding the store, Victoria Gardens provides a pleasant and inviting atmosphere. The shopping centre itself offers a variety of other stores, restaurants, and entertainment options, creating a vibrant and enjoyable environment for shoppers. After a successful shopping trip at JB Hi-Fi, you can conveniently explore the neighbouring outlets or grab a bite to eat at one of the many dining establishments nearby. Parking is often a concern when visiting shopping centres, but JB Hi-Fi Victoria Gardens has ample parking facilities available. Whether you prefer underground parking or outdoor spaces, the shopping centre provides both options, ensuring a stress-free parking experience. It's refreshing to know that you won't have to circle the area for ages to find a spot. Transportation options to JB Hi-Fi Victoria Gardens are also excellent. The shopping centre is well-connected by public transport, with multiple bus and tram stops in close proximity. If you prefer to use public transport, you can easily reach the store without any hassle. Additionally, for those who choose to drive, the store's location provides easy access to major roads and highways. In terms of electronic goods, JB Hi-Fi Victoria Gardens offers an extensive selection of top-notch products. Whether you're in search of the latest smartphones, high-quality audio equipment, gaming consoles, or home entertainment systems, you'll find a wide range of options to suit your needs and preferences. The store's commitment to stocking a diverse and up-to-date inventory ensures that customers can find the latest gadgets and technology trends. My experience at JB Hi-Fi Victoria Gardens was nothing short of exceptional. The store's convenient location, competitive prices, well-organized interior, pleasant surroundings, ample parking, and accessible transport options made it a standout choice for all my electronic needs. I highly recommend this store to anyone in search of a reliable and enjoyable shopping experience for...

The website showed this store as being the only one with a specific smart watch in stock. So we drove in to grab it. Upon arriving we could see it in the display cabinet, but couldn't find the box to take to the counter to purchase. A staff member came to help us and looked up in their system and confirmed they didn't have any in stock. We then enquired about a different model and he confirmed that one was in stock. When we enquired about price matching Amazon he hesitated and very reluctantly said "mmm... ONLY if it's Amazon Australia." To which I said it was and I showed him it was from the official Garmin Amazon page too. He muttered something about we had to prove it also included a warranty and wandered off. I assumed to check for us. It was very confusing because I have purchased two things from JB hi-fi in the last 6 months and both have had no issues price matching with Amazon. And also being from Garmin's Amazon store, it includes the standard Garmin warranty. We stood there awkwardly waiting for him to return, but he never did. He walked back towards us several times but when he saw us waiting circled back around to pretend to straighten merchandise or attempt to help other customers who declined his services. I stood there at the end of the aisle looking around and very obviously waiting before asking my partner if he was deliberately avoiding us. I'm not sure if this is due to him not wanting to do the price match due to not receiving commission, or what the issue was, but it was really frustrating. We ended up leaving and deciding to just buy it off Amazon. What a waste of time and money, as we had to pay for parking and the petrol to drive there and back. Next time we'll just stay home and shop online. 🤷‍♀️

(Would give zero stars for this team member if I could. Giving 2 stars as the last time I came to this store to purchase a phone they also had stock issues not matching the website, so it seems to be an ongoing issue, but at least the staff member last time was apologetic and helpful. He also happily price matched Amazon for me and didn't awkwardly try to avoid...

I had a warranty repair that was very close to the end of the warranty period. The item (an expensive Xbox Elite 2 controller) was sent away to their repair partner, but when I returned to the store to pick it up a couple weeks later, the repairers had returned a different controller, and it was missing some accessories. After 45mins of the (very helpful) store staff trying to remedy the situation with the repairer over the phone unsuccessfully, the store manager made a decision to prioritise great service by simply replacing the item so that I could leave the store and make use of the product I had originally paid for, with them sorting out the issues with the repairer themselves. As anyone reading this would know, this level of outstanding customer service is rare these days, and it was greatly appreciated. I've been shopping at JB Hifi for over 20 years now, and the reason I continue to do so is not purely because of the price - it's because of the consistent great service I receive from their stores, and their genuine desire to do the right thing by the customer. A huge thank you to the team at JB Vic Gardens for reminding me why I continue to be a loyal JB customer, and for taking the time out of their day to solve a challenging issue on my...