My daughter went to a huge amount of trouble to organize a lovely afternoon for myself, my Mother in-law, my Daughter and my best friend. You advertise that if you pay $23, per head, up front, you will be guarenteed a lovely Devonshire tea with your tour. Firstly there is no tour, you walk in the front door and you are handed a pamphlet, the building itself is amazing and the staff are very knowledgeable about the home, thats where the excitment ends . Do not book the devonshire tea, it is a total con. If you want to wait forty minutes to receive rock hard scones that have been frozen and then thawed, then you will receive 2 of your coffees ordered in takeaway cups.10 minutes later my girlfriend receives her tea. Still no hot chocolate for my daughter, or jam and cream for the scones. So i go out to ask where they are, only to be told soon. So there we sit with two coffees and one tea, 4 plates with cold scones. I cannot eat these scones and i ask to swap it for something else. I get a chocoate biscuit, $9 for one biscuit, but because you have already paid for the food you cannot do anything. Eventually i collect my daughters hot choclate myself and the jam and cream and take it to the table, its quicker than waiting for staff. I thought i was helping but instead i was repremanded . Please don't get taken for a ride like we did.The company running this service was more worried about making sure the people walking up to her van were served before us, we didn't matter to her or the staff, it was all about a money grab. They could have offered us our money back, but no instead, waste an hour of our time, and serve us uneatable food and cold drinks that are supposed to be hot, honestly we were in a series of Faulty Towers. Never again.