L'OCCITANE EN PROVENCE — Local services in Melbourne

I have shopped here on three occasions and it is never a good experience. Most recently, at the register I was asked to pay a price for an item that was above the price listed on the shelf. When I queried this, the sales assistant consulted a more senior member of staff, who came across as smiling and supercilious (passive aggressive), and had to admit that they would sell the item for the price listed on the shelf. Although I had spent over $80, they did not offer me any sample products after the sale. I have been shopping at L'Occitane for over 20 years, in Australia and the UK, and this was my first experience of not being offered a sample at the end of a sale. My prediction is that this store is headed for closure; the poor customer service will see to that. By comparison, the City and Doncaster stores offer a pleasant...

I was served today (19/07/2025) by a lovely lady named Sue. She was very friendly, welcoming, and really knowledgeable about the products. I came for the Shea Butter Ultra Rich Body Cream, and she added some free samples to my purchase - one of which she brought over to the basin to demonstrate how to use (as I hadn’t used it before), which was really helpful and such a thoughtful touch. I told her my hands needed the nourishment because they often get dry from work, and she suggested a scrub to try (which was incredible), and then she even offered a hand massage with one of the hand creams! It was such a wonderful and unexpected gesture that truly made my day!

My previous experience at Eastland L’Occitane wasn’t nearly at the same level of kindness and care. Thank you so much, Sue, for such a...

I visited on 21 July. The staff was so rude and unprofessional. We tried to clarify on the promotion price, the junior staff was so rude to us, she asked “ what do u want? What do u mean?” Her face was like unwelcomed us, she did not even know how to explain patiently and in a proper way to the client. The senior staff then came in and helped, she had a really better understanding on the product and promotion , and explained everything so clear in a professional way. I was the loyal customer, but now I need to think twice, I feel so disappointed and will never visit here again eventhough their...