The Cake Palace Chester Hill — Local services in Sydney

I feel it’s important to clarify a few points, as your reply did not address the actual concerns I raised and instead unfairly placed blame on me as a customer. Firstly, I never asked for anything to be made for free. My inquiry was about why I was quoted two different prices for the exact same cake on the same day. As a paying customer, I believe I have every right to know what I’m being charged for and to expect price consistency. Secondly, I did not refuse to come to the store. I simply asked — respectfully — if the order could be handled over the phone, to which your staff agreed. If that was not possible or clear, it could have been communicated in a more professional and respectful manner. What disappoints me the most is not just the inconsistent pricing, but the dismissive and rude attitude I encountered, both during the order process and now in your public response. Accusing a loyal customer of being "cheap" and "accusing" you unfairly is not only unprofessional but also reflects poorly on your business. I had hoped to resolve this matter with mutual respect. Your response, unfortunately, only reinforces the concerns I raised about how customers are treated. I genuinely hope you take this feedback constructively and reflect on how situations like this can be handled more respectfully in the...

Dear Cake Palace Manager,

I have been a loyal customer of your bakery for the past 10 years. Our family has always chosen your beautiful cakes to celebrate birthdays, special occasions, and memorable events.

However, I feel the need to bring a concerning experience to your attention. On two separate occasions, I was served by one of your staff members, Sangeeta, and unfortunately, both interactions left me very disappointed. Her manner of communication was rude and dismissive, and I felt my inquiries were met with arrogance and a lack of respect. On both occasions, I felt belittled and uncomfortable, which is not the experience I expect from a place we hold in such high regard.

Additionally, I was quoted two different prices on the same day for the exact same cake, which I have ordered multiple times before. This inconsistency, combined with the unpleasant interaction, was frustrating and disappointing.

It genuinely saddens me to share this feedback, as I have always recommended your bakery to friends and family. I hope you can kindly look into this matter and address these concerns to ensure all customers continue to receive the high level of service your business is known for.

Thank you for your time and understanding.

Kind regards, A loyal...

So disappointed, I wish i could give them 0 point for their service staff. So so rude. I never thought I could experience this with them. Firstly I didn’t get the cake the way I ordered. secondly I been told different price when I ordered the cake. when I asked if I can speak to Hamid, they didn’t let me. when I saw the cake, it made me so furious because the cake was so different what I ordered. I called back complaining that the cake is different what I ordered she was bloody so rude that she said oh bring back the cake and get refund. the other lady said at the back that I am angry because of the price. That why I am complaining. Having fifth decorated cake from them paying as they asked and then you heard this, Ruined my whole day where i should be happy and celebrating my baby boy’s...