Island RV Getway RV Rentals — Local services in Area C (Arrowsmith-Benson)

During setup Kel broke the awning and the hot water wasn't working. He eventually got the hot water working after a few days and provided a pop up awning instead of the built in awning. He offered no compensation whatsoever for not having hot water for half our trip (not a huge deal to me but just thought I'd mention it). The bigger issue is he has not returned our damage deposit ($1000 which is more than the cost of the rental). He claims we caused damage to the roof even though he didn't do a pre or post rental inspection. We had one rope hanging over for a tarp to cover the gap between the pop up awning and trailer and he claims this rope did $897 worth of damage. He hasn't proved this damage however. I am currently working with the civil resolution tribunal to get my money back. Even if he is right about the damage, there is still an amount owing ($87, after he pays for the damage he has claimed) which he has not returned to me. I'm sure many have had good experiences with him, but in my opinion his customer service has been very poor. I obviously do not trust Kel and would not rent from him again or recommend...

After providing a truthful witness statement for a Civil Resolution Tribunal (CRT) case involving this business, I received an email from the owner referencing Section 92 of the CRT Act. They warned of fines up to $10,000 and possible jail time, and implied that I should consider withdrawing my statement.

In my opinion this felt like a clear attempt to pressure me after the tribunal had already ruled in the case. Their message misrepresented the nature of the CRT process, where criminal penalties are extremely rare and intended only for truly fraudulent conduct — not for witnesses providing honest testimony.

Being threatened with exaggerated and misleading legal consequences was both distressing and highly unprofessional. In my opinion, this reflects very poorly on the integrity of the business and its owner. I would strongly advise others to proceed with caution when...

As grandparents we had family come and visit from Calgary for a week this summer. Other family also came and we needed space. We were lucky enough to rent a delightful fully furnished tent trailer for the week from this exceptional Lantzville company - so handy to us. We had frequent questions prior to them delivering and setting up the tent trailer, all of which were answered immediately by text. The tent was as advertised and suited our purposes perfectly, our great grandchildren loving it as their "Trolley". Our damage deposit was immediately returned to us by e-transfer, as soon as they came and picked up the tent trailer. My wife and I have no hesitation in recommending this company for any of their extensive stock of trailers and tent trailers. You...