27 Boutique — Local services in Calgary

Ok So this is my first ever google review I have never taken the time to do them before but I feel compelled to this time. I have shopped at a lot of boutiques but few of them have been as pleasant as the experience I have had at 27. I have shopped at 27 a number of times both online and in person, the online experience is a great one and their instagram rocks but be warned its so good it will make you shop (a lot lol) but in store is where it is at. Not only is the store gorgeous but it is well stocked and there is a great variety of clothes and accessories as well. I do have to shine a little extra light on the staff experience I had though, the last couple of times that I have been in I was helped by Sienna (hope I spelled that right) and I have to say she was amazing, she made my shopping experience that much better. She was so helpful, so kind and she made me feel amazing about how I looked, and I get it that is what sales people are supposed to do but she was different she wasn't pushy or fake, she wasn't filling my fitting room with pieces that I didn't want to try and increase my bill etc, she was very honest and sincere with her opinions as well (which I love) don't sugar coat it or bs just give it to me straight, if something doesn't look flattering please say so, and she does in such a professional and courteous manner. Lets be honest boutique shopping is a pricier shopping experience than say your local chain store but I feel that is expected when you choose to shop boutique, you want rare pieces that will last etc and I want them to look good I don't want to be talked into buying something that I will not love. Sienna was so great she really made me feel fantastic, more stores should follow staffing examples like that. I have a couple of local boutiques that I frequent and this is one of my new favorites. Huge shout out...

Due to Covid 19, I ordered a couple of T-shirts online and didn’t pick them up until over a week later. I had seen how they fit on IG so didn’t think to try them on right away, nor did I check the refund policy. My mistakes. Unfortunately the one shirt was more of a crop style even though it was shown tucked in in the pics and videos. I am only 5”2 and it was too short to keep tucked in. I phoned to request an exchange and offered to spend more than the amount of the t-shirt, and the girl politely asked the owner who agreed this one time only, given the fact I was a couple of days past the 14 day exchange limit. The girl said, “it would be best to come in that day” however I had exams that day and the following day. I called back two days later to book an appointment and couldn’t get a hold of anyone so left a message. I called back for two more days and left a second message. On the forth day an employee finally called me back and handed me over to the owner who proceeded to argue with me that I was to come in that first day only. Silly to lose a loyal customer that way especially during these hard times. Apparently they don’t need the business so I would recommend supporting a kind, small business elsewhere. But if you want someone to argue with, she seems like your girl! So disappointed to be treated like that.

Nothing but lies in the response. Sickening. I admitted my faults. Don’t trust anything the owner says ladies! As you can see in the attached photo, they returned my call as I stated. She also edited her initial response to not include the lies regarding the phone calls after I posted proof, so I have attached that as well. Defaming an honest client is...

I first found 27 boutique on instagram and I was very impressed with their marketing! Not only are the posts and the website very detailed and thorough about each item they are selling, it is very easy to navigate and order online. I have ordered online multiple times and have received my items the next day. I am always hesitant to order online as it is hard to tell quality of pieces sometimes; however, everything I have ordered form 27 has been amazing quality. I have also received great customer service each time I message them on instagram I get a quick response! It is great that they offer free shipping as well when you spend over a certain amount from people who don't live in Calgary. I - and I know many others - would rather spend a little more money supporting a smaller local business than ordering online from other large corporations and 27 boutique has not let me down! I have only ever ordered online and it's quickly become one of my absolute favourite stores. I specifically am in love with all the Pilgrim jewellery I've ordrered from them and the booties!!! I have 3 pairs of booties and they are all amazing quality and absolutely beautiful. Definitely worth the price. I also love the personlized little messages that you get with each order! Such a cute and lovey touch. I would recommend shopping here especially if you are into fashion and love keeping up with the trends! 27 is always on top of the current trends. I love that they channel Hailey Beiber with a lot of their looks as she is my fashion inso! Nothing but good things to...