Ramadan Catering — Local services in Calgary

Today’s review/experience of customer service, dated July 25, 2025 around 9:45 pm. “ Today I got extremely rudeness attitude customer service from the Ramadan Catering when I got a chance to go there to buy some sweet, as my usual shop lovely sweets was out of that sweet at the time. I reached to the place and very humbly asked the person over the counter that how are you doing. All is good and kind of greeting to him, though he didn’t greet or welcome me. I think that was cook of the restaurant as he was not regular customer service person which we met every day. After my order I requested that if I can get some dark sweet, but in response he said no I cannot and was kind of louder in reply. I asked him that he can tell me this info even in low voice. After this I take out my wallet to pay him but meanwhile he take away the sweet packing and said he will not sell this to me. When I asked him why, he simply said that he is the owner of the shop and it’s his choice not to sell/serve me. After this I got same sweet from neighbouring shop just few shops after and even got cheaper than his price. But I am still thinking that if he still has right to go with the customer with this kind of attitude and customer don’t have right to tell about the description of the order, otherwise customers has to be treated like I was treated today?”

Following was years before. Rora Sookey Chicken Shami Kabab Today when I came back to Calgary after 8 hours drive from my job which is in North, I thought let’s buy some kind of spicy and tasty snack. I decided to go this restaurant and buy the Shami Kabab. I opened the packing and after heating I start eating, I found it literally like Rora Et sookey (hard like Brick and dry) chicken Shami Kabab. I did not find even 10 percent of chicken in it. All was mostly dal/pea. Also I don't know how long before the ingredient was made. May they mix it recently to make these Shami, but I am doubted if the ingredient was prepared recently. I cannot eat and rest of three are still in their packing. I just wasted my Eight Dollars plus tax. Never recommend that people should waste their valuable money to buy these. Even not to try once, as I have tried it first time and had this experience of very expensive purchase and nothing like shami kabab. These guys should know about the Shamai Kabab and what the Shami kabab has the taste along with ingredients and the ratio, if they claim it Pakistani catering. In the morning now I am having the disturbance and disorder in my stomach as the result of eating just one shami, while other 3 piece are still in the pack. I have to go to Doctor now before to travel back to my job. I am trying to get settle this by using the Psyllium Husk (Isabgol) and eating some oranges, but I was unable to sleep for...

I ordered from them on Thursday April 29th in the evening. My order consisted of excessively salty Beef Biryani and chicken biryani, the tandoori chicken was extremely dry and we could tell it was old and about to expire. We ordered keema and got something that would barely qualify as keema. If i were to sell this on the streets in India i would get beaten up because I would be accused of robbing people of their money. The food has gone straight to the garbage and the 73$ went down the drain. I callee 3 times during their working hours and no one picked up. Extremely disappointed and would have given negative stars if this app had such a feature. Thank you for ruining my iftar dinner.

I MA EDITING THIS REVIEW... THIS IS NOT A GOOD WAY TO RUN A BUISNESS.... IF YOU HAVE MADE MISTAKE THEN YOU SHOULD ACCEPT IT.

To judge whether my review is based on the truth. I will bring the remaining keema and chicken biryani and you can check whether i am telling the truth or not. I will drive to your restaurant with your food and let you taste test it but i will shoot a video and upload our phone conversation to the business bureau. You did take the call the next morning but no one answered my call when i tried last night as soon as i tried the food. I called well within your working hours. I find it hard to understand that you can't see the time at which the review was placed to check if maybe the call happened after the review was posted. This isn't about cuisines from different countries having varying tastes. Its about excessively salty and stale food. There is no such thing as pakistani salt or indian salt. If you make a mistake in your order then you better have the guts to accept it and apologize for it. We dont have the time in our day to day lives to try and frame a no-name restaurant...

Response to the reply of owner is here as under, "I don't know that how the owner in his reply considering that one teaspoon (literally 5 grams) or lesser amount of Halwa enough for two persons. It is simple Canadian rule that customer has a right to know that how much weight or amount he is getting. I think weight should be written for every food of take out. Same is for other parts where I have mentioned earlier that smaller cups are filled lesser than half, and we are experiencing this since a while. While other restaurants of same kind in the city, where they offers the service to sit and eat and not only the take out, charging the same but they offer Buffet breakfast and also serve the tea/coffee. Regarding packing of small paper box about which owner said that it is expensive, I think it is giving lot of protection to the owner as they don’t pack in front of the customers and they pack in the back and customer cannot see that what the quantity is inside. But some Shawarma shops, Burger shops and other stores do the packing in front of the customers and they don’t hide anything."

Original Review, Amount, Weight and prices. They have smaller cup for the food container and filling up less than half. They don't have weight/amount mentioned for the food. Especially for the breakfast the size of the puri is less than half and also other parts of the breakfast are less than half as they are filling the container of the breakfast less than half too. They put halwa JUST AS LIKE A DROP, like smaller/less than a teaspoon in amount. Now there prices are more than double as compared to the past. Couple of year back it was 3 Dollars but today they are charging around 8 Dollars.

Regarding response...