Lacasa Furniture & Mattress — Local services in Edmonton

I recently had a fantastic experience with a lacasa furniture store that I believe deserves a glowing review. From the moment I walked in, I was greeted by friendly staff who were eager to assist without being overly pushy. They took the time to understand my needs, offering valuable advice on different styles and materials that would best suit my home.

The store had a wide selection of furniture, ranging from modern to classic designs, ensuring there was something for every taste. I was particularly impressed by the quality of the items on display; each piece felt well-crafted and durable. After spending some time browsing, I found the perfect sofa and dining set that matched my vision.

Once I made my purchase, the delivery process was seamless. The store offered a range of delivery options, and I appreciated the flexibility in scheduling. On the delivery day, the team arrived right on time, which is a rarity these days. They handled the furniture with care, ensuring everything was placed exactly where I wanted it.

What stood out the most was their professionalism. They took the time to assemble the items properly and even cleaned up after themselves, which made the whole experience hassle-free. The quality of service didn’t stop at the sale; overall i highly recommend lacasa furniture store to be the best out of others...

Let me clarify our side, since you chose to respond publicly to our review.

You keep repeating that you “took back the custom sofas.” Let’s be clear — that was an option you offered, not something we forced. One of the owners assured us that you could easily resell the sofas within 3 days, which is the only reason we agreed to return them. In exchange, we ordered a new set of sofas from your store.

At first, you outright refused to issue a refund. That’s why we placed a second order. Then we waited 10 WEEKS — with nothing but excuses and false promises. When it became obvious that you weren’t going to deliver, that’s when we asked for a refund. You eventually refunded the sofas, but not the insurance we paid for them. So now, we’re stuck with insurance coverage for furniture we never received. Completely unacceptable.

To be frank, this was the worst customer experience we've had in the 10 years we've lived in Canada. We don’t usually leave negative reviews, but this situation deserved one.

We have no interest in doing business with your store again. This review is simply a warning to others: think twice before spending your...

Our experience with this furniture store has been deeply disappointing and frustrating. We placed our order over four months ago, and despite numerous follow-ups, the furniture was never delivered within the promised timeframe. After a prolonged delay, we were informed that the original items were no longer available, and we were asked to select alternative pieces as a compromise. We agreed, hoping this would expedite the process. Unfortunately, even after making concessions, the replacements we received were incorrect — in both item selection and colour. This occurred multiple times, demonstrating a clear lack of attention to detail and coordination. Throughout the process, communication was inconsistent, and there appeared to be little accountability or urgency to resolve the ongoing issues. We expected a much higher level of professionalism from a business in this industry. I would strongly caution others before making any purchases here. Reliability, customer service, and fulfillment of commitments were all severely lacking in...