Best Buy Express — Local services in Fort St. John

Connie is fantastic ! She has great product knowledge, asks questions to ensure the products will be suitable to customer's needs, friendly, patient, and wonderfully helpful 💜 She understood my complex needs wnd went over and above to accommodate and find me the best deals to cover all my product and plan requirements 👍🏻😊💜🌻 Due to me having a crohn's flare, we were unable to complete the device data swap today, but she advised me of when she is in store tomorrow so we can complete the transfer. But i didn't miss out on the great back to school deals the Source was offering 😅 And Bell just gained a now formerly, long time loyal telus customer, because of Connie's stellar customer service!! Bravo!! Ohband when i got home, Bell had already sent me the confirmation text message, and the link to download the Bell Ap and i managed to directly message with a customer support member, Mona, and we got some billing questions figured out. This was also a huge relief not to be on hold for eons waiting for a customer service representative! 😅 Thank you very much for that,...

MAKE SURE EMPLOYEE SEES THIS

Had a run around with the source and tech support. Ordered AirPods online last Friday and Apple care (thought I had to pay for Apple care separately). Did the in store pick up option but when I placed the order it showed as apple care being shipped but the AirPods were “approved”. Went through 3 different agents at the head office and got different answers. Long story short went and visited the source in FSJ and got immediately greeted by Mili (sorry if I spelt wrong) and her colleague (didn’t catch his name but he was super friendly had glasses on). Mili was very kind, knew her stuff, explained how the extended warranty worked and she was just super awesome! Went above and beyond! She wasn’t pushy in any way at all. It’s hard to come across employees like Mili who cares about her job and takes pride. MAKE SURE YOU KEEP HER ON YOUR TEAM! Thank you again Mili! Keep up the...

Horrible experience.

They are advertising a promotion whereby they will give you a free HD Bell receiver if you buy certain TVs. What they don't tell you is that this promotion does not apply to people who live in Hudson's Hope or any of the communities outside Fort St. John. This is not mentioned in their ads and I wonder if this is a legal practice. I suppose I will let the Better Business Bureau determine.

Also, I wanted a smart LED TV and they gave me a 3D TV, so I had to come back all the way from Hudson's Hope (80Km). When I came back it was only to return all their stuff and forget about their brand name for the rest of my life. So...