Longo's Guelph — Local services in Guelph

I visited Longo's for the first time as I have heard nothing but positive things about this grocery store. I was surprised by the wide variety of pre-prepared food that was available, including gourmet pizza slices which I purchased. The friendly staff member even heated up my food for me and I took it to-go.

Unfortunately, this fun novelty was not enough to overcome the poor quality, outdated goods I found on the shelves. While shopping for a few basic items I encountered multiple packages of cookies that were extremely mouldy and several bread items that had begun to grow mould. After having this rather disappointing experience I decided to do my shopping elsewhere. In my opinion this is blatantly unacceptable. The spoiled items I encountered were in plain sight, at the front of shelves, where staff members performing routine tidying should have seen and removed these items. Overall this is an establishment with a lot of potential but my personal experience was ruined fairly quickly.

I will update my review when I locate the photos I took of these mouldy items during my visit...

I visited this location yesterday with two other university students. We live close by and figured we would try the store after hearing good things about the company. Upon shopping we realized that the prices were too high for us and returned our items in our basket to their spot so the workers would not have to do it. A man followed us around the store and as we were leaving a man yelled "Ladies" at us and proceeded to say he is loss prevention and asked to look in our bags. To me this was approached in a horrible way and was very agist. As someone who has worked at a grocery store I know it is common for people to leave empty handed and is not reason to accuse them of stealing. If you are going to accuse someone, have valid proof otherwise it is extremely embarrassing for the accuser and the company. He also did not apologize for accusing us of stealing. As a company that states they want to treat their customers like family this is not how you treat family and I can confidently say I will not be...

This grocery store is a huge disappointment. It’s unfortunately the one closest to my house but I am now going to go out of my way to go anywhere else.

They do have some cool products but also miss some necessities. I have also noticed several times that the best before or expiry is either that day or has already SIGNIFICANTLY passed. Usually these items have a 50% off tag but I’m thinking Longo’s hopes you buy it and don’t notice. This isn’t a rare occurrence either.

They’re produce is usually very limited, out of stock, or also gone bad.

It’s frustrating because they try so hard to have ‘unique’ products but, in doing this they seem to lack focusing on the products they already do have.

I recently bought this protein powder (a week ago) and noticed today that the best before date was for this past November.

The staff can be quite friendly however, the cashier named Olivia ... you can avoid her all together. She needs a serious...